State Farm Insurance
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Disgusted SF client

Bloomington, IN

#1 Jun 18, 2010
Talk about a joke! If you ever have a loss on your home policy with State Farm, don't ever sign up to use their "PSP" Premier Service Provider network. I can tell you first hand that this is a sham of a deal! The contractor we had was forced by the Field Rep that we use...(kick back $$$?) And was as slow as molasses in getting off the ground with the work. After being a State Farm customer for years I will soon be shopping my insurance around. I don't even care if it costs me more at this point, at least I'll have some honesty.
Extremely happy SF client

United States

#2 Jun 22, 2010
Did u discuss this with your agent? I have had State Farm for many years & have no complaints at all.
Disgusted SF client

Bloomington, IN

#3 Jun 22, 2010
Yeah, you must mean the agent that hides behind his secretary and has never exchanged one word person to person either by phone or face to face. Sorry, no help there either. Glad you had good dealings...we sure have not.
Extremely happy SF client

United States

#4 Jun 23, 2010
u certainly r not talking about the Capac agent.
State Farm Employee

United States

#5 Jun 24, 2010
Dear Disgusted SF Customer,

I'm very sorry that you had a bad claims experience. We as SF agents pride our company on the servicing of claims and quick turn around times. It makes me very unhappy as a representive of SF to hear this news. It makes us all look bad with one bad experience yet no one seems to praise us with all the many great ones. I would discuss my problem with the agent, not the secretary and let him or her know my concerns. If there is nothing done at that point I would consider switching to another SF agent. I'm so very sorry and wish there was something I could do to help you in this situation.
Disgusted SF client

Bloomington, IN

#6 Jun 24, 2010
Thanks for your kind words. I am generally the first person to praise good service.
Too bad I can't say the same here. The loss occurred over a month ago and we're still dilly dallying around unable to live there. What does changing agents do - you all represent the same book of services.
This is a complete boondoggle of lip service. We have done more to get things moving along than anyone else at SF has. This total cost is under $20k but has caused us more loss than that. Maybe with blogs like these someone will wake up and fix this broken system.
Boogieman

Frisco, TX

#7 Jun 25, 2010
They can be referenced as insurance parasites. Good Luck!
ADM engineer

Chicago, IL

#8 Jun 26, 2010
New slogan! No longer will it be "Like a Good Neighbor" opting for "Like a Neighbor you hate that steals from your shed and rips you off....State Farm is there!"
I say the employee on here gets a big wig to come on and answer the customer's problem. Let's see how that plays out!
Disgusted SF client

Bloomington, IN

#9 Jun 27, 2010
I should state that it's possible we have both a less than desirable agent coupled with a PSP contractor who should be kicked out of the program. By all accounts this isn't the way that SF would have wanted the PSP network to conduct business. If anyone knows who to contact I would be glad to let them hear our story and saga.
Inquiring minds

San Mateo, CA

#10 Jun 28, 2010
Who is the contractor? What does psp mean?
John Clarke

Dayton, OH

#13 Dec 14, 2011
Disgusted SF client wrote:
Thanks for your kind words. I am generally the first person to praise good service.
Too bad I can't say the same here. The loss occurred over a month ago and we're still dilly dallying around unable to live there. What does changing agents do - you all represent the same book of services.
This is a complete boondoggle of lip service. We have done more to get things moving along than anyone else at SF has. This total cost is under $20k but has caused us more loss than that. Maybe with blogs like these someone will wake up and fix this broken system.
20 k in damages and its supposed to be done and claims processed in under a month? Maybe ..Maybe not! It would help if you would say whats being done?
John Clarke

Dayton, OH

#14 Dec 14, 2011
Disgusted SF client wrote:
I should state that it's possible we have both a less than desirable agent coupled with a PSP contractor who should be kicked out of the program. By all accounts this isn't the way that SF would have wanted the PSP network to conduct business. If anyone knows who to contact I would be glad to let them hear our story and saga.
What a trouble maker
The Anti-Flower Child

Normal, IL

#15 Dec 15, 2011
John Clarke wrote:
<quoted text>
What a trouble maker
Um. Not from where I'm sitting. He's speaking from experiences and granted, throwing in his opinions, after which he was willing to engage in dialogue. Unlike one John Clarke, who serial-posted with diatribes and personal attacks.
In Summation: He was a customer fed up with an uncaring company. Nothing more, nothing less. YOU'RE the "troublemaker", bud.
We have met The Enemy, and he is John Clarke.
birmingham

Alabaster, AL

#16 May 28, 2012
St State and the PSP service suck. The most dishonest company I've ever known.
bystander

United States

#17 May 31, 2012
if you have a problem with your company whether it be state farm, farm bureau, allstate whatever, putting it on topix's is not going to help the matter. My suggestion would be to talk the agent directly and or switch agents. Grow up a little and have some respect, Its very childish that people come on here and bash good companies, good people or anything else. I just think its plain ridicoulous.
Fuming in Belleville

United States

#18 Jun 13, 2012
What a complete ripoff!! I thought State Farm was rewarding me for being a long-term and good customer when I was informed that I was eligible for the Premier Service Program for my claim. The bill is at least triple what it should be. The prices State Farm allows their "Premier Providers" to charge are astronomical. I believe I could have had the entire repair done for what I am going to have to pay for my share of depreciation. I have lost all faith in State Farm and have begun shopping for a more reputable company that does not rip off its customers.
bystander

United States

#19 Jun 14, 2012
@fuming... go ahead and shop around.. you will find that other companies are just as high if not higher.. Its a cycle.. it all comes back around. What you are having to pay is your deductable. That is the policy you chose so thats with any company, Dont know your whole situation but again, putting it on here is not going to change anything. I had other insurance as well but found out they are not any better. Especially all the other companies where you have to be put on hold and cannot talk to anyone in person.. now thats awful.. plus the service at those places are terrible. Maybe speak to someone at a different state farm agent if you are not happy.
madashell SF customers

Chattanooga, TN

#20 Jul 21, 2012
Our central heating and cooling unit was taken out by a storm lightning strike two weeks ago and where as our 'local' state farm office has done all it can do for us it seems that the claims agent assigned to us by the higher up 'who will remain nameless for now'is dragging their feet on getting something done about it for some reason it seems to us and we are TIRED OF IT.
We have been LOYAL state farm customers for 59 years plus and why they would treat ANY of their customers like this is beyond us. My mother is 73 years old and has trouble dealing with the heat and as we all well know some parts of the country are in the grips of a heat wave right now and I have asthma. State Farm has been alerted to this several times and STILL no service. It is our deepest hope that other state farm customers get treated better than we have for we fear that we may have to move to litigation if something dose not start to get done in the NEXT FEW DAYS.
madashell SF customers

Harrison, TN

#21 Nov 19, 2012
madashell SF customers wrote:
Our central heating and cooling unit was taken out by a storm lightning strike two weeks ago and where as our 'local' state farm office has done all it can do for us it seems that the claims agent assigned to us by the higher up 'who will remain nameless for now'is dragging their feet on getting something done about it for some reason it seems to us and we are TIRED OF IT.
We have been LOYAL state farm customers for 59 years plus and why they would treat ANY of their customers like this is beyond us. My mother is 73 years old and has trouble dealing with the heat and as we all well know some parts of the country are in the grips of a heat wave right now and I have asthma. State Farm has been alerted to this several times and STILL no service. It is our deepest hope that other state farm customers get treated better than we have for we fear that we may have to move to litigation if something dose not start to get done in the NEXT FEW DAYS.
UPDATE:::They FINALLY got our unit replaced one month after my first post but would you believe that they actually had the GAUL and AUDACITY to go up on our deductible and this after they let us roast for a month in the summer? STATE FARM IS D I R T Y ..
Restoration contractor

Worth, IL

#23 Aug 7, 2013
From all of our experiences with State Farm and the "PSP" program one would be dumb to not realize that this is a completely flawed system. With the program contractors develop there own scope of the loss and as long as it stays within a dollar amount of 35,000 it is not closely looked at. How do I know I could start dropping adjuster names right now along with homeowners who have experienced this. Now on to the subject of the "large loss unit". This is on a whole other level of corruption that it is mind boggling. It's so bad that even the manager is in on it. Also from experience and with documented estimates along with insured testimonals have I documented this. How is it that you have a fire loss and me and my certified team work on site with the agent on the loss just to have a "large loss adjuster" walk out there and ignore the fact that we have signed documents and are mitigating the loss as per the small loss fire adjuster to have them call "there company". Who ends up being past large loss adjusters! I have thought about approching the SIU unit on this but I have no idea how far up the ladder this goes.

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