Kool Smiles making some parents frown

For some Hampton Roads parents, their child's first trip to the dentist became their last . Full Story
Portsmouth Resident

Richmond, VA

#227 Mar 3, 2009
It sounds to me like this is just another way for people to make money off of the government for no reason. I can't say that I've had any personal experience with the company, since my son is only 5 months old, but from what I've just read, I never will. The company's website can say what it wants, but nothing beats a true "word-of-mouth" review from someone who has experience with the company.
trying yo help

Virginia Beach, VA

#228 Mar 4, 2009
lisanrj04 wrote:
<quoted text>
just tryn to prove a point... im aggravated that him or others don't understand why i am doing this for my child and for all other children involved...
I understand you aggravation but don't fuel ignorance...
Candice N

Norfolk, VA

#229 Mar 4, 2009
This is somewhat comforting for me to hear because I thought we were the only ones. Kool Smiles advised me that my daughter needed 8 crowns, when in fact she did not. However, she did have a couple cavities which had to be pulled (by another dentist.) When I requested the x-rays from Kool Smiles, they showed that my daughter had these cavities at the 6 month checkup prior to when they told me. They knew of this and did nothing about and then tried to accuse me of feeding my daughter too much junk food! Are you kidding me? And also the fact that you cannot go back with the child...my daughter had 12 teeth pulled by the time she was 12 months old due to a rare congenital disease, and each time i held her head in my lap while the dentist pulled them. You are not afforded this luxury at Kool Smiles...what is back there that they are trying to hide? Also, you never get to talk to the dentist...only a tech comes out and informs you of what is going on. As far as my knowledge, the assistant is not allowed to discuss treatment options. I think these offices should be shutdown forever...for all we know, they might not even have real dentists there. And why would you want to take your child somewhere where the people are so secretive. HUGE LESSON LEARNED!
Get a lawyer

Norfolk, VA

#231 Mar 7, 2009
lisanrj04 wrote:
<quoted text>
i do know you.
What you are saying is slander and libelous.
Kool Smiles will see you in court.
Dr Ben

United States

#232 Mar 7, 2009
I am a dentist who used to work for Kool Smiles in TX. They always emphasized quality first. Trust me there was no need to "overtreat" patients. The amount of children with dental disease is vast. Those, with families of low income, lucky enough to have Medicaid (which are few)drastically needed the care. Dentist who have completed pediatric dental specialties have no need,nor desire to treat these patients as they are already booked with cash, commercial insurance patients. Yes, general dentist typically run the offices. However, all dentist are trained in pediatric dentistry as required by the ADA for dental school graduation. Most also have completed additional residencies which further train general dentist in pediatrics. Any dentist who performs a procedure is held to the same standard as a specialist and all Kool Smiles dentist are trained to strictly follow AAPD guidelines. Those of you talking about composite's(white fillings) being the better treatment option for high caries patients vs crowns are immensely misinformed. Multi-surface composites on child teeth almost always fail, leaving and abscessed tooth that now must be extracted. Those child molars are of great importance in maintaining arch space and chewing function. They typically don't fall out until age 12, if lost before then and space maintainer is not placed, braces, impacted teeth, or ectopic eruption are certain. Opting a crown, & if needed pulpotomy, prevents redecay, ensures the tooth is only treated once (thus not over-exposing the child), and is the only proven treatment to ensure long term oral health of the child. In addition, Medicaid pays the same for multi-surface composites as crowns. Crowns on children are much more difficult and time costly than composites. Crowns have to be sized, cut, crimped, cemented; composites-easy; dry, etch/bond, place, cure. Mom's happy cause it looks good, child's happy cause it was easy, dentist happy cause it was fast . Oops,then patients always come back in with abcessed or redecayed teeth now needing extraction, but they make you happy; so keep going to that dentist who tells you you're right your 6-7 yr old with interproximal decay is best served with composite(you'll find plenty cha-ching). Read AAPD guidelines. Kool Smiles provides greatly needed quality service to underserved populations whom need it the most. Keep your uninformed comments going and we'll lose the remaining few dentist willing to provide these services. We as dentist will feel for those children, but will still be overbooked and earning high incomes awarded for years of training. The kids and their families are the only ones who'll suffer. This is provided free, from a dentist, no charge to you or Medicaid.
Dr. Ben
Dr Ben

United States

#234 Mar 7, 2009
Sorry, I have to reply to the appropriately named gooneygoogoo's post. Although I could write novels on any dental subject but haven't the time.

After, dental school, residency, and 10 yrs armed forces. Which, I happily served in return for the education they paid for, due to my mom not having a dime. The reason I chose Kool Smiles was because they were the only practice who offered a really good base salary, regardless of production. Every dental practice out there pays associate dentist only by percentage of production. Which enforces poor quality of care; in exchange for fast treatment/poor treatment thus increasing production, and the doctors take home pay. At Kool Smiles I never had to rush or perform low quality procedures to earn a good income. Because quality was always emphasized. The income I earned at Kool Smiles allowed me to open my now successful private practice. The point is don't doubt all dental practices who serve these communities. Most are well-intentioned and only desire to deliver care that ensures the best oral health for your child. As always, Parents must be be proactive and involved with all health care issues regarding children. If you doubt a diagnosis have the dentist show you x-rays, clinical findings and explain rational for treatment. Then you make the choice if you agree with the dentists treatment plan. If not or you feel uncomfortable or they won't allow you to be present during treatment, find another dentist.
Bella

Nampa, ID

#240 Mar 12, 2009
Wow..this is sad.. so many negative ppl.
Not So Surprised Mom

Williamsburg, VA

#244 Mar 22, 2009
Well I wish I fund a lot of this out prior to allowing my husband to take our daughter to Kool Smiles. She does need dental work, but not as much as I think they were trying to charge. Its a good thing I work in the healthcare industry and understand alot because we probably of would've lost a lot more money. I really think its a shame that a place like this is taking advantage of people and children; especially with our economic and healthcare crisis. Many are underinsured, uninsured, or worst uninsurable... I thank God that I found the perfect alternative for that and now I get quality and affordable healthcare for my daughter. I refuse to spend my hard earned money at Kool Smiles or any place that operates like them. I rather pay for my low cost dental plan (covering my entire family for less than $20 a month!) and take my daughter elsewhere. It always best to get a second opinion and do research anyway.... I hope that no one else gets taken advantage of by them.
lawsuit

Yorktown, VA

#245 Apr 12, 2009
I took my 4 yr old to kool smiles on holland rd for her 1st appt. She loved it, but they told me she needed to have a crown so we made the appt for the next week. when I got there they made me aware of procedure and the restraining blanket if she moved too much. They also assured me they would come get me if she freaked out. An hour later the dental assistant came out with my child who had a beet red face tears pouring and her body soaked from the struggle to get away! She also busted capillaries under her eyes on the skin which took 3 weeks to clear up and bruises on her her arms. I am ready to take action but also will never suggest anyone go there! When i asked why I was not come and gotten the nurse replied oh well she started to freak out in the last 5 minutes so the Dr. just quickly finished! I think I almost hit her
My tooth hurts

Yuma, AZ

#246 Apr 16, 2009
Dr Ben wrote:
Sorry, I have to reply to the appropriately named gooneygoogoo's post. Although I could write novels on any dental subject but haven't the time.
After, dental school, residency, and 10 yrs armed forces. Which, I happily served in return for the education they paid for, due to my mom not having a dime. The reason I chose Kool Smiles was because they were the only practice who offered a really good base salary, regardless of production. Every dental practice out there pays associate dentist only by percentage of production. Which enforces poor quality of care; in exchange for fast treatment/poor treatment thus increasing production, and the doctors take home pay. At Kool Smiles I never had to rush or perform low quality procedures to earn a good income. Because quality was always emphasized. The income I earned at Kool Smiles allowed me to open my now successful private practice. The point is don't doubt all dental practices who serve these communities. Most are well-intentioned and only desire to deliver care that ensures the best oral health for your child. As always, Parents must be be proactive and involved with all health care issues regarding children. If you doubt a diagnosis have the dentist show you x-rays, clinical findings and explain rational for treatment. Then you make the choice if you agree with the dentists treatment plan. If not or you feel uncomfortable or they won't allow you to be present during treatment, find another dentist.
Well thanks for practicing on all those service members. I familiar with the dental operations at the bases and I can tell you that they rank right up there with KS - quality sucks.
gooneygoogoo

Portsmouth, VA

#247 Apr 18, 2009
My tooth hurts wrote:
<quoted text>Well thanks for practicing on all those service members. I familiar with the dental operations at the bases and I can tell you that they rank right up there with KS - quality sucks.
These guys could be installing teeth made out of plywood or particle board to black youth. Have you seen the black kid on the koolsmiles add?
Kha Khabum

Virginia Beach, VA

#248 Apr 30, 2009
I dig that jingle for there commercial:"I Love when the tooth fairy comes to TOWN-NA" Such a cute kid!
gooneygoogoo

Portsmouth, VA

#249 May 1, 2009
Kha Khabum wrote:
I dig that jingle for there commercial:"I Love when the tooth fairy comes to TOWN-NA" Such a cute kid!
That black kid looks bad. That's plywood in his mouth or just plain rotten teeth.

Damn Kool=aid. Matthew Bowers has also a part to play in this due to his terrible reporting.
Concerned parent

AOL

#250 May 15, 2009
My experience at Kool Smiles in Portsmouth Va was terrible. I will never take any child there AGAIN!!!. I am a medical professional. In the waiting room children could easily go out the front door into the street. The door latch is in low range not high, one kid almost escaped. The fire extinguisher was reachable by a 2 year old he opened the door trying to take it out. I waited 2 hours when my child needed premed 1 hour before procedure due to heart problems. I left without having my child being seen. They also told me that my dentist of more than 10 years did my child's care wrong without viewing his actual records. They just looked at my child insurance claims on a computer? They are just a jack in the box company. What dentist do you know take walk ins! HA!
Kool Smiles Sucks

Los Alamos, NM

#251 Jun 3, 2009
I can tell you first hand that Kool Smiles is a money making venture that does not have a child's best interest at heart. I've seen kids scream and cry during treatment when there were better options...but Kool Smiles needed the business so badly they convinced the parents that THEY needed to do the work. Kool Smiles is a terrible organization that preys on kids. SHUT THEM DOWN!!
Mighty Boosh

Norfolk, VA

#252 Nov 19, 2009
Get a lawyer wrote:
<quoted text>
What you are saying is slander and libelous.
Kool Smiles will see you in court.
You must be an employee of that horrid place. I filed a complaint with the VA Dept of Health Professions re: the Portsmouth location...my son is emotionally scarred for life...not to mention the physical damage he suffered. You, my friend, are an ignoramus. If I see them in court, it's because I initiate action. They are monsters.
Mad Mommy

Colonial Heights, VA

#253 Jun 18, 2010
My Daughter went to Kool Smiles on Holland road in Virginia Beach, and saw Dr Yoland Robinson Price. She was 2 and went in for her first cleaning. They did xrays and after the appointment where I had to watch from a window the doctor came out and took me to a room where she instructed me that my little girl needed 4 caps on her front teeth. She said it was urgent and I needed to have it done as soon as possible. So I scheduled the appointment at the desk for the next week. The day of the procedure I was told that I could not go to the back with my daughter. She was taken behind a door that you were not able to see beyond through the "parent' window. So I waited in the lobby. After about an hour I heard intense screaming and i knew it was my daughter so I ran through the lobby door to get my baby. She just kept rubbing her face on my shoulder and screaming. They gave my a prescription for pain meds (Tylenol 3) and made a follow up appointment. Went to the pharmacy and my daughter was screaming so bad that they took me first and gave the first dose of pain med in the store. For the next 3 days later all she did was scream. I called the doctor and they had me come in with her ( because I threw a fit). They took us both back and they had me hold her as they flossed and brushed her teeth. They said it was my fault that she was in pain. Upon leaving I made the doctor refer me to a pediatic specialist. I called several on my own and found out that Tylenol 3 when given to children her age causes hallucination and should not have been given to her. I finally found a doctor that could see her that day. He had us come in and she freaked out again because she was so scared and in pain. they let me take her back. They looked at her teeth and did xrays and found that Kool Smiles had caped a tooth that had an abscess and left the nerve exposed on one of the others. So when I had taken her in to Kool smiles they busted the abscess causing infection to go everywhere. Her new doctor put her on antibiotics for a week. He had her come in and re did all 4 caps. He had to do pulpectomies and caps. Kool smiles had filed her teeth so thin that the new caps were really hard for him to fit. Her teeth were wiggling constantly. Thankfully her adult teeth were not affected by her baby teeth. The Kool Smiles people gave my 2 yr old nitrous which I found out later does not work on children that young as they start breathing through their mouth when you cover their noses. So from what the new dentist told me she felt EVERYTHING Kool Smiles did to her. They stapped my baby down on a papuse and screamed at her when she cried for mommy and torchered her. These people need to be put out of business. I found later that Yolanda Robinson Price was a general dentist who was not a child specialist. I would never advise anyone to take their children there.

Since: Dec 08

Norfolk, VA

#254 Jun 19, 2010
Mighty Boosh wrote:
<quoted text>
You must be an employee of that horrid place. I filed a complaint with the VA Dept of Health Professions re: the Portsmouth location...my son is emotionally scarred for life...not to mention the physical damage he suffered. You, my friend, are an ignoramus. If I see them in court, it's because I initiate action. They are monsters.
hi did you ever take action and if so what was the outcome. i am lisa the one on the news in nov 2008. i started this issue with kool smiles. i hope your son gets thru this. my daughter is still scarred and is tramitized to even step foot in a dentist or to ride by kool smiles and see they're still open. good luck to you and your family.
tlouisechad

Decatur, GA

#255 Jul 30, 2010
laura wenzel wrote:
Spoke with a local dentist in Newport news and found out there are alot of kool smile victims out there,I'm just glad my grandson wont be one of them.
Just so you know, "a lot" is TWO words.
tlouisechad

Decatur, GA

#256 Jul 30, 2010
I took my child to Kool Smiles in Atlanta and she's been back twice. The dentist was really, really good with her explaining what each of the tools did before she used them on her. It calmed her down and she was really good and not nervous. As far as going in the back vs. watching through the window, I asked about that and you are allowed to go back if you just ask--as I did. It's not Kool Smiles' fault if you can't ask a simple question. I'm sure each of the offices vary in care but the one here is fantastic and very reasonable in price. I just hope some of you who seem to be blowing this out of proportion will take a step back and see that they have one of the LOWEST complaints of any of the children dental places--I did a little digging--and that they are often confused with Small Smiles, which DID have a lot of complaints and none of the quality measures in place Kool Smiles has. Anyhow, as far as third party ratings and government audits go, Kool Smiles is really a GREAT company. My 3-year old agrees.

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