Rebate from JCPenney
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sammie1

Asheville, NC

#1 Mar 2, 2009
I bought an MP3 video player from JCPenney as a Christmas gift.I sent all the forms off in time. The website they had listed on receipt to check on rebate I did that & there was no such site so I call Penneys & they did research called me back with correct website, totally different. I filled out a form on there to inquire about my rebate & they emailed me next day saying they had no record of me.It had been turned in for 7 weeks (I was supposed to get my rebate in no longer than 8 weeks). So next week I filled out another form with no reply the next week the same. I called Penneys back & talked to the same lady-- told her what had been going on she told me to go there with my papers & they would pay me. It's sad when the company you buy it from don't want to pay the rebates they promised. I'm so glad JCPenney stepped up to the plate & are making this good, it's not much to pay 1 persons rebate but if they pay 1000 peoples rebates that's a lot of money.
carolyn roach

Granite City, IL

#2 Mar 11, 2009
I too have been waiting on my rebate for several weeks. I purchased 4 mp3 players so I was expecting $40.00.
sammie1

Asheville, NC

#3 Mar 11, 2009
carolyn roach wrote:
I too have been waiting on my rebate for several weeks. I purchased 4 mp3 players so I was expecting $40.00.
If you don't receive it on time make sure you get correct website ,I threw my info. away. But get in touch with them if you can---after first reply they never answered me anymore. I'm so glad I kept all copies so Penneys was so nice to refund my money.
carolyn roach

Granite City, IL

#4 Mar 14, 2009
I contacted the place where the rebate info. went to anmd they said I didn't send it in in time which I don't believe is true. I think they are just trying to get out of paying them{the rebates} I don't have the information either so I have no proof
sammie1

Asheville, NC

#5 Mar 15, 2009
carolyn roach wrote:
I contacted the place where the rebate info. went to anmd they said I didn't send it in in time which I don't believe is true. I think they are just trying to get out of paying them{the rebates} I don't have the information either so I have no proof
I've sent in many rebates this is the first time I've been ripped off but thank goodness I always keep my receipts. Sorry you got ripped off $40.
MARILYN

United States

#6 Jan 9, 2010
IF I DO NOT RECEIVE MY REBATE FOR THE MP3 PLAYER, THIS WILL BE THE SECOND YEAR IN A ROW THAT I DID NOT RECEIVE THE REBATE AS PROMISED AT PENNEYS. I BOUGHT A SET OF PANS WITH A LARGE REBATE FOR CHRISTMAS LAST YEAR AND HAD A TERRIBLE TIME WITH THE REBATE,PLUS AFTER ALL THE PROBLEMS, I DID NOT GET MY REBATE. I WILL NEVER PURCHASE ANYTHING FROM PENNEYS AGAIN THAT HAS A REBATE! I WILL TAKE MY BUSINESS ELSEWHERE.
Deborah Buchanan

Plymouth, MN

#8 Mar 29, 2010
I purchased two MP3 players from JcPenney at Christmastime with high hopes of getting a rebate($20). I mailed the receipt as well as the UPC as instructed, the first week of January (2010). It is now May 29th and I still haven't received the $20. I contacted the JcPenney where I purchased the MP3 players and was told "honey you'll do good to get your rebate. She stated I recently mailed off my info for something I purchased and they sent me a check with no envelop or anything. She stated it was for God and everyone else to see so good luck" I wanted to say "Are you kidding me" Now this is a JCPenney employee that gave this information to me. It is really sad that a consumer can spend their hard earned money in hoping to get a rebate and get nothing in return.
I went on the JcPenney website to check the status of the rebate just for the site to say my information was not found. I guess this was my last rebate purchase from JcPenney that I will ever make.
Robert

Kalamazoo, MI

#9 Jun 15, 2010
Got JC Penney to pony up the $10 on a rebate I was denied because I mailed my paperwork in 4 days late. This after their third party processor told me they wouldnít do anything. But they still ended the call by trying to scold me for being late, so I gave them a piece of my mind. Then I called my wife and told her, slap me in the face if I ever buy something on a rebate again. Man am I pissed. Itís not the money, itís the feeling of being cheated. The deadline is completely arbitrary and created for the sole purpose of cheating people out of the rebate money. As you can imagine, I'm not too happy with JC Penney right now.
lorie oxford michigan

AOL

#10 Jul 26, 2010
jc penney and popcorn cart rebate that i have never gotten. 50.00 sent in not once but twice. received closed rebate. then called and they had me sent that off. never heard a thing. so i called them they promissed a 50.00 gift card. still nothing. i feel ripped off.
nelson julie

Jamaica, NY

#11 Dec 10, 2010
i mail my reciepts to jcpenny in october for my 50.00 rebate and still cant here any thing from them.i call and the store i perchase my stuff just giving me the run around
olivia

United States

#12 Jan 5, 2011
i have been waiting since october for a rebate from a set of cookwear i bought,its been over 2 months now. whats up with jc penneys?this is not good.im not buying anything else from them.
ruth

Palmdale, CA

#13 Jan 7, 2011
jc penney is a froud with the rebate forms ....
rach2424

Royal Oak, MI

#14 Jan 11, 2011
You guys need to go straight to the Better Business Bereau. They will help you get what is rightfully yours. I am dealing with them right now, as they mailed me the rebate forms on 01/07/11, however, the rebates were DUE IN on 12/07/10!!!! I never even had the OPTION to use the rebate.

Please contact the bbb. This is the only way JC penney will stop screwing over their customers!!
rach2424

Royal Oak, MI

#15 Jan 13, 2011
Update: I threatened to contact the BBB because of my above complaint, and was credited the $30 to my account that I was owed. I really hope people don't just give up, and fight for what they are owed :)
joleen s day

Boca Raton, FL

#16 Feb 1, 2011
i bought cooks nonstick griddle (which was on my jcp charge) near christmas time i expect 10:00dollas off, when will i recieve????? thank u joleen s.day 6 no. willow st. fellsmere fl. 32948
Doris

Bastrop, LA

#17 Feb 6, 2011
I bought an air mattress and sent my info to get a $10 rebate. I mailed it in a few days after purchase and as of this date Feb. 6, 2011, I have not received anything. I looked the web site on the rebate form and there is none available. I have all the information and receipt. Do I call JCP and ask about it?
zamira

Lutz, FL

#18 Feb 8, 2011
i have the same issue when my mom decided to go nuts during christmas season when she bought the griddle and these other appliances that had 10 off rebate. i emailed the website on my issue and they caint find anything. now I know that i have to go to jcpenny to straighten this thing out. And definately wont be doing rebate anymore. because its either they lose them or you send them on time and they receive it months before the posted date. BS seriously
Andrea

Hicksville, NY

#19 Feb 13, 2011
Thank you for your inquiry. It can take anywhere up to 6 weeks before this JC Penny rebate would show up in our systems here. Also the stickers you emailed in are not the UPC symbols. The UPC is located on the box of the products and have to be cut off it is the cardboard barcode on the boxes. You would need those in order for this rebate to be honored.

Best Regards,Contact Center Agent
[email protected]
My respnse: Thanks for your immediate response however I personally asked the salesclerk to show me what I needed to send with the rebate receipt and she told me that the "sticker" was "the original barcoded price label" and she pointed out on the receipt where it states "The original barcoded price label".

After my daughter opened her house warming presents, we disposed of the boxes. While the slow cooker is now her new best friend, I am stuck with the vagaries of the rebate process again. For $10.00 I feel like I am in a no win situation, I AM NEVER EVER GOING TO DO MAIL IN REBATES AGAIN, this is not the first time that I purchased something @ J C Penney and was to have received a rebate and when I inquired, they claimed never to have received the paperwork. Now I should have cut the box and send the UPC symbol, which however is not what the receipt direction states. I was too lazy to drive to Costco so I got caught again.
FoundTheSite

Chico, CA

#20 Feb 18, 2011
Andrea

Hicksville, NY

#21 Feb 18, 2011
Andrea wrote:
Thank you for your inquiry. It can take anywhere up to 6 weeks before this JC Penny rebate would show up in our systems here. Also the stickers you emailed in are not the UPC symbols. The UPC is located on the box of the products and have to be cut off it is the cardboard barcode on the boxes. You would need those in order for this rebate to be honored.
Best Regards,Contact Center Agent
[email protected]
My respnse: Thanks for your immediate response however I personally asked the salesclerk to show me what I needed to send with the rebate receipt and she told me that the "sticker" was "the original barcoded price label" and she pointed out on the receipt where it states "The original barcoded price label".
After my daughter opened her house warming presents, we disposed of the boxes. While the slow cooker is now her new best friend, I am stuck with the vagaries of the rebate process again. For $10.00 I feel like I am in a no win situation, I AM NEVER EVER GOING TO DO MAIL IN REBATES AGAIN, this is not the first time that I purchased something @ J C Penney and was to have received a rebate and when I inquired, they claimed never to have received the paperwork. Now I should have cut the box and send the UPC symbol, which however is not what the receipt direction states. I was too lazy to drive to Costco so I got caught again.
*******
2/18/11

I RECEIVED MY $10.00 REBATE TODAY. I was very happy but will not get catch up in mail in rebates again. Andrea

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