which do you prefer and why:: Charter, Dish or Direct ?
Posted in the Newton Forum
#1 Feb 6, 2012
Please help me decide which one to choose.
I'm moving to Hickory next month and your advise will help me make a decision.
Thank you very much.
#2 Feb 7, 2012
I look for bundles. Internet speed, TV service and nationwide calling… I use the internet for work, gaming, Netflix and Hulu so I need a high speed internet. I use DVR and HD services and I am particular about my packages… I’d prefer discover, natgeo, and H2 over movie channels… I also want an easy to use VOD. Nationwide calling is a must for me I have family in 5+ states. They all have their pros and cons like everything. Their businesses and all they care about is your money if you are looking for customer service, I wish you the best of luck on that quest it’s all about that bottom line.
Here’s what you should know: Mind you of course these are my personal thoughts
You can use Centurylink (formally Embarq, formally Sprint) and bundle with either Dish or Direct…But be cautious they will sell you one thing and call you an idiot if you question their service. I was supposed to get 10mpbs at most with optimal settings (hardwire, no background only system on, etc.) I was actually getting about 3mbps… It took over a year and several ranting calls to get someone to exchange the line that was fried. The customer service at the store is very poor and unprofessional they kept going DOWN hill while picking up speed in the process.
With Dish their box hardware and home setup is the easiest to work with. However, they have a lot of channels they sell to you as HD but they aren’t close… you have an aspect button to adjust your screen accordingly. The VOD feature unless they have changed it in the past year is the most random assortment of anything and everything. It’s horrible and not user friendly.
With Direct you have access to your DVR list if you are in another room. But you can’t actually record or do VOD in any other room without accessing it though the main box first. I personally find this to be confusing and irritating. They will sell you “whole-home” they neglect to tell you the stipulations. Their VOD is very impressive and very user friendly… The drawback though is you have to have a decent internet speed to use it. Direct’s tech is more up-to-date then both Dish and Charter. Their packages are fair.
Charter—can we all say monopoly??? It’s sad but true. They are the only ones in the area who offer higher internet speeds. Their internet and phone services are pricey, but if you want decent internet than you just have to suck it up. As far as their TV service goes they are the worst in the area… they try to pass off tech from 10 years ago as HD –yes granted 720 is HD but it isn’t 1080.—80% of their HD service is in SD and will appear in postage stamp or pillar mode. You cannot adjust it, that’s the way it is. Their VOD isn’t horrible, but it’s nothing like they advertise.
I personally use Direct because of their DVR services and VOD, plus with the savings plans it’s cheaper… refer a friend… auto draft….Sam’s membership… there’s several that you can use and some stack with one another. I also use Charter, simply because I need more then 3mbps *cough, cough* I mean 10mbps. I use their phone because again there really wasn’t much choice I could go back to Centurylink just for the phone, but it was outrageous when it wasn’t bundled.
I hope that helps some at least best of luck!
#3 Feb 9, 2012
Thanks for the information.
You have helped me make my decision.
Thanks again for putting so much time in your
#4 Feb 12, 2012
Glad to help. I hope that you find the one which is the best fit for you.
#5 Feb 13, 2012
charter is useless if you have a problem. no local service number, you will be talking to someone who can not understand you and you them. They will promise to be at your home between the hrs of 8 and 5 and you will sit all day, waiting, only for them to not show nor call. Ours was out for 2 weeks before they came to fix it. Now when one is out, ALL of them are out. Net, t.v AND phone. We swished to century link and have not had ANY problems in the last 3 yrs. Charter does not care about the customer and will have you waiting forever.
#6 Feb 13, 2012
we had charter and when the phone went out so did the net and the t.v. I called them from my cell to report it and spoke with someone in india. Could not understand me and I couldnt understand them. Finally after pitching a fit, I spoke with a "manager" who promised that someone would be out the next day to fix it. My husband took the day off to be there when they came and they did not come or call. He called them back and once again spoke with someone who couldnt understand him. He spoke again to a manager who told him they had not received a report of a problem ,a lie. Again we were told someone would be out to fix it the next day. I was already off that day and once again they did not come. I took all their equipment back to the local office and requested everything to be canceled and got dish network. Three weeks later when I was carrying in groceries, a charter truck pulled in the drive. The repairman was there to fix our problem. I explained to him that we finally gave up and got dish. He handed me his work order and it had that days date on it stating the report had been turned in that morning which was another lie since it had been 3 weeks back! Charter is horrible! If something goes out, EVERYTHING goes out! And forget getting to speak to anyone who you can understand. They are staffed by a bunch of " Peggys"
#7 Aug 9, 2012
Sorry to take so long answering.
I did make my decision.
Charter is the absolute worst.
Thanks for the info.
#8 Aug 9, 2012
As I told another person that answered my question,
Charter is the pits.
They act as if they don't want your business.
I took my equipment to Charter and got sat.
Thanks again for you input.
#9 Nov 15, 2012
Charter has some sort of service box on a poll near my employer with a door that has been flopping open for weeks.We have tried to report it to them but their customer service rep who sounds like she is from India only continues to ask our account number and has no concept of what we are telling her. We have no Charter account and are just trying to help them, When the box fills up this snow maybe they will figure it out.
#10 Nov 28, 2012
Avoid Charter if possible. Prices are high, but going up. They're eliminating different internet speeds and analog stations, along with their additional hidden monthly fees. They have HORRIBLE "customer service." We pay $120 a month for unreliable cable that constantly drops out, pixelates, and freezes. We've had to replace our DVR 8 times in NINE MONTHS. One DVR had a cockroach in it. Our internet is decent, although it tends to drop out at least twice a week for about 15 minutes. The techs know nothing and undermine the previous techs, while never giving an answer on why your service is so shoddy...not to mention never actually fixing the problem.
You should really look at BBB and see the amount of complaints towards Charter. Charter is one of the most hated companies - and there's a definite reason for it.
#11 Dec 2, 2012
None! save your money and get Netflix and a TV antenna.
#12 Dec 2, 2012
How many channels do you get with your antenna. With the coming Obama economic crash we are already looking for ways to cut expenses, dn,t know if my man can do without ESPN though.
#13 Dec 2, 2012
Well first I'm glad Obama is in there. Romney was only for the rich and we would be like Mexico had he won... as far as channels.. I get about 29 on the antenna but I also have Netflix and Google TV so I basically have internet on my TV.. works pretty good and I save a ton of money.
#14 Jan 9, 2013
Today in the Huffington Post, Charters customer service rated third worst in America
#15 Jun 4, 2013
My wife and I watched some tv at a friends home, plus at a local
restaurant, when it was raining. One place had Dish and
one had Direct. They kept losing the signal and a sign
kept coming up every few seconds.
Tomorrow will be one month since I turned
our cable box and remote to Charter. We saved $106.00
in that time.
Two other customers were in line in front of me turning in
We've watched dvds from Beaver Library plus online shows
and haven't missed Charter at all.
That's $1,272.00 a year we don't have to spend and we're
enjoying our tv, watching much more, without having to deal
You should try it.
You can always go back if you want to and I'm sure Charter
will give you a better deal if you do.
New customers get more perks than good old reliable ones.
You should have heard the Charter representative beg us to
stay with them.
I told her I'd asked for a reduction since we only had basic
cable plus HD channels, but Charter kept increasing their price
and we were tired of it.
There are so many programs on the Internet you'll never run
out of something to watch.
I just hook up my laptop to the home theater tv and watch whatever we like on our 10-foot screen.
I just wish we'd have cut the cord sooner.
Goodbye Charter and good riddance.
#16 Jun 4, 2013
anyone who pays for viewing entertainment doesn't know how to use the internet .
Nobody pays for that stuff anymore its 2013 .
#17 Jun 6, 2013
How anyone would feel good about Obama being in the White House
is beyond me.
This antichrist clone is out to destroy America.
Is that what you want moron ?
Just because you're working the system with Obama's stupid
give away programs doesn't make it right.
That's why you like this imbecile...he's giving away our
Go ahead ...ruin the country.
I'd bet everything I own, which is quite substantial, that
America will be a third world country, going more and more
towards when there was a Great Depression, within a few
Doesn't anyone have enough sense to see the obvious.
The dumbing down of America is here and alive.
This country has let it's people become brain dead and
this is what is going to happen.
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