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DEBRA SMITH

Tazewell, TN

#1 Jul 31, 2011
BOBS GARAGE IS TRULY A MONEY PIT, I DICOURAGE ANYONE FROM EVER TAKEING YOUR CARS THERE FOR REPAIR. I GOT RIPPED OFF AND MOST RECENTLY MY DAUGHTER TOOK HER CAR THERE, TOLD THEM TO FIX WHAT EVER WAS OVER HEATING IT. WELL HE PUT A NEW FAN ON IT, COST HER 103.00, HE SAID IT HAD 2 WIRES TOUCHING SHORTING IT OUT WHEN THEY TOUCHED, LOOKS LIKE 5 CENTS WORTH OF ELECTRICLE TAPE COULD HAVE FIXED THAT, NO T WHOLE NEW FAN !!!!!!! THEN IT BEGAN OVER HEATING WITHIN WEEKS AGAIN, TOOK IT BACK, THIS TIME SAID IT WAS A WATER PUMP AND TIMING CHAIN, WE WERE ANGRY ALREADY ABOUT THE FIRST THING HE SAID IT WAS AND CHARGED FOR, SO HE SAYS LET ME CALL YOU BACK, THEN CALLS BACK 2 DAYS LATER AND SAYS, NO I THINK ITS YOUR RADIATOR STOPPED UP, WILL BE 280.00 TO FIX, BY THIS TIME WE ARE FURIOUS. ALL WE WANTED WAS THE PROBLEM FIXED THE FIRST TIME, NOW HE HAS WENT THRU EVERYTHING, WHAT HE SAID WAS A FAN, WAS NOT, THEN WATER PUMP AND TIMEING CHAIN ALL THE SUDDEN WAS NOT, NOW A NEW RADIATOR, THIS GUY IS CRAZYYYYYYY, AND TRYING TO RIP OFF A FEMALE, BET HE WOULNT TRY THAT WITH A MAN WHO HAD SOME KNOWLEDGE ABOUT CARS. TRYING TO DRAIN MY DAUGHTER DRY. I HAD A TUNE UP BEFORE THAT, AND IT COST ME 300.00 WITH PARTS, AND AFTER 2 MONTHS IT IS ONCE AGAIN BOGGING DOWN JUST LIKE IT DID WITH THE BROKEN WIRES. I WONDER IF HE EVN CHANGED THE PLUGS AND WIRES NOW AFTER IVE SEEN WHAT HE HAS DONE TO MY DAUGHTER, DONT TAKE YOUR VEHICLES THERE
Makes sense to me

Harrogate, TN

#2 Jul 31, 2011
I've never had a bad experience with Bob's, so like everything else in life, it's all down to the individual situation.

As for the overheating in your daughter's car, if he had only repaired the fan with electrical tape and that led to more problems (shorts, burn fuses, and in a worst case scenario a car fire), I'm sure you would have blamed him for that, too.

Repairing a car is very similar to a doctor working on a sick patient: you start at the simple things, and work up to the more complex/expensive things. Have you considered that all the things he replaced on your daughter's car actually DID need replacing? More than one thing can fail at a time on a mechanical device. Several years ago, I replaced the hoses, water pump, radiator cap, thermostat and electrical fan all at the same time on one car. Unless a car is perfectly maintained at all times, it's perfectly understandable for multiple components to need replacing.

As for your car bogging down, a garage can't be responsible for the care you take of your own car. Have you gotten water in your gas tank? Are you driving with the air conditioner on? Has it been driven in rain recently? Did you ask them to check the catalytic converter? How about the fuel pump? Again, there are many things that can cause similar symptoms, and unless they're all checked out, even a 'tune up' won't cure the problem.
DEBRA SMITH

Tazewell, TN

#3 Jul 31, 2011
ACTUALY EACH TIME HE PUT IT ON A MACHINE SO HE SAID, AND DIAGNOSED EACH THING, OF WHICH IT WAS NOT, HE JUST WANTED TO SUCK MY DAUGHTER DRY OF HER MONEY, SO WHAT DID SHE PAY THE FIRST 300.00 FOR A WRONG DIAGNOSIS, ALSO HE GAVE HER A YEAR WARRANTY ON HIM FIXING THE PROBLEM, AND HE DIDNT!!!!!!!!!
AS FOR MY CAR, NO ID DIDNT GET WATERED GAS, I AM A WOMAN BUT NOT STUPID!!!!! YOU SOUND LIKE YOUR RELATED TO BOB, THINKS A WOMAN IS IGNORANT AND MEHANIC SHOPS CAN RIP THEM OFF.
DUDE YOU ARE CLUELESS, AND ANOTHER MAN WHO THINKS HE KNOWS SOMETHING, TRYING TO BE MACHO
in tazewell

New Tazewell, TN

#4 Jul 31, 2011
DEBRA SMITH wrote:
ACTUALY EACH TIME HE PUT IT ON A MACHINE SO HE SAID, AND DIAGNOSED EACH THING, OF WHICH IT WAS NOT, HE JUST WANTED TO SUCK MY DAUGHTER DRY OF HER MONEY, SO WHAT DID SHE PAY THE FIRST 300.00 FOR A WRONG DIAGNOSIS, ALSO HE GAVE HER A YEAR WARRANTY ON HIM FIXING THE PROBLEM, AND HE DIDNT!!!!!!!!!
AS FOR MY CAR, NO ID DIDNT GET WATERED GAS, I AM A WOMAN BUT NOT STUPID!!!!! YOU SOUND LIKE YOUR RELATED TO BOB, THINKS A WOMAN IS IGNORANT AND MEHANIC SHOPS CAN RIP THEM OFF.
DUDE YOU ARE CLUELESS, AND ANOTHER MAN WHO THINKS HE KNOWS SOMETHING, TRYING TO BE MACHO
if you know so much why did you take the car to him? why didnt you fix the car your self since you know so much. you sound like you want to be a man so you should have known what was wrong with it to start with. you are why people call us dumb hillbillys.
against Bobs too

Corbin, KY

#5 Jul 31, 2011
years ago i had a bad experience with that place too. he really is a con and if you are a female, he sticks it to ya, shouldve got a mans opionon and took a man with ya word of advice to all women:
Do NOT go to a garage without a man with you. they will stick it to you big time. A mans presence makes them be fair and fix it right, without a man, you get f'd
Deb is right and Bob is a MONEY Grubber suck butt
know him personally!
Makes sense to me

Harrogate, TN

#6 Jul 31, 2011
DEBRA SMITH wrote:
ACTUALY EACH TIME HE PUT IT ON A MACHINE SO HE SAID, AND DIAGNOSED EACH THING, OF WHICH IT WAS NOT, HE JUST WANTED TO SUCK MY DAUGHTER DRY OF HER MONEY, SO WHAT DID SHE PAY THE FIRST 300.00 FOR A WRONG DIAGNOSIS, ALSO HE GAVE HER A YEAR WARRANTY ON HIM FIXING THE PROBLEM, AND HE DIDNT!!!!!!!!!
AS FOR MY CAR, NO ID DIDNT GET WATERED GAS, I AM A WOMAN BUT NOT STUPID!!!!! YOU SOUND LIKE YOUR RELATED TO BOB, THINKS A WOMAN IS IGNORANT AND MEHANIC SHOPS CAN RIP THEM OFF.
DUDE YOU ARE CLUELESS, AND ANOTHER MAN WHO THINKS HE KNOWS SOMETHING, TRYING TO BE MACHO
I hate to inform you, since apparently you know it all, but a "machine" will not diagnose a faulty water pump nor a clogged radiator. I've never heard of a car with failure sensors in either the radiator or the water pump. You can do a pressure test, but they will only identify a problem with the coolant system's pressure, but that doesn't really identify the individual components. It sometimes takes little steps to sort the problem out completely. Did she mention to Bob the previous work he had done on the car? Garages see dozens of cars per day, and repairs done to a single car probably won't stand out in their memory.

How do you know you don't have water in your tank? Water can come from condensation or improper drainage at gas stations that collects into their tanks, or even leak into the tank after driving in rain or through large puddles/standing water. One's gender has no bearing on knowing for certain that there isn't some water in the tank, unless being male grants one Superman-like x-ray vision
Took

United States

#7 Jul 31, 2011
Took a car there for a complete tune-up 19 years ago,got it back and started on a long trip,
Had a miss in it but kept going,drove 1400 miles untill i could no longer take it,After paying an outrageous price for the tune-up.

Took it to dealer to find it was only a dead spark plug wire.

Never been back since..........
Country Girl

Harrogate, TN

#8 Jul 31, 2011
Bob and his mechanics have fixed thousands of
cars over the years and most of them are satisfied
customers. But like the lady with the machine on
the water pump (dumbest thing i've heard) you cant
satisfy everybody.
dumb is you

Richmond, KY

#9 Jul 31, 2011
you is dumb
4 real

Tazewell, TN

#10 Aug 1, 2011
All the ones that are praising the good ole Bob are either family, friends, or Bob himself. I am not female and he got me once too. 125.00 for clean the cat converter out. It was backfiring so I could go along with since i knew it was posible. Well after it got to operating temp. it started the same thing i went back he said oh you need dist. cap and wires so i agreed again paid him again i think 75.00. Before i made it home it done the same thing. So i took it to a friend over in middlesboro jones garage he told me right off it was a coil getting hot and cutting out. He found me an old used one they had laying around told me to give him 5.00 and fixed my problem for good. Bob is no mechanic or a beat so take your pick! I wouldn't take my bicycle to him.
Cobralady

Tazewell, TN

#11 Aug 1, 2011
4 real wrote:
All the ones that are praising the good ole Bob are either family, friends, or Bob himself. I am not female and he got me once too. 125.00 for clean the cat converter out. It was backfiring so I could go along with since i knew it was posible. Well after it got to operating temp. it started the same thing i went back he said oh you need dist. cap and wires so i agreed again paid him again i think 75.00. Before i made it home it done the same thing. So i took it to a friend over in middlesboro jones garage he told me right off it was a coil getting hot and cutting out. He found me an old used one they had laying around told me to give him 5.00 and fixed my problem for good. Bob is no mechanic or a beat so take your pick! I wouldn't take my bicycle to him.
I've always taken my vehicles to Bobs whenever I have a problem he's always done right by me and I'd recommend him to anyone.While his shop was closed before he rebuilt I had a problem with my Blazer took it to Virgils big mistake it was worse when I got it back than when I took it in.The day Bob reopened I took it in when it left there it was right.I had to take it back once but was not charged a dime.Bob and Sharon have always done right by me.People aren't perfect we all make mistakes but I don't think Bob would lie purposely nor rip anyone off.Just one ladys opinion and no I'm not related to Bob nor anyone else that works there.
DEBRA SMITH

Tazewell, TN

#12 Aug 1, 2011
Makes sense to me wrote:
<quoted text>
I hate to inform you, since apparently you know it all, but a "machine" will not diagnose a faulty water pump nor a clogged radiator. I've never heard of a car with failure sensors in either the radiator or the water pump. You can do a pressure test, but they will only identify a problem with the coolant system's pressure, but that doesn't really identify the individual components. It sometimes takes little steps to sort the problem out completely. Did she mention to Bob the previous work he had done on the car? Garages see dozens of cars per day, and repairs done to a single car probably won't stand out in their memory.
How do you know you don't have water in your tank? Water can come from condensation or improper drainage at gas stations that collects into their tanks, or even leak into the tank after driving in rain or through large puddles/standing water. One's gender has no bearing on knowing for certain that there isn't some water in the tank, unless being male grants one Superman-like x-ray vision
CLUELESS, HE IS THE ONE STOOD THERE AND TOLD ME HE PUT IT ON THE MACHINE, LOL SO NOW WHOS STUPID ??? AND MEN IN BUISNESS DO SCREW WOMEN POT OF THIER MONEY ASK ANY WOMAN ON HERE!!!!!!!!
OH AND WE TOOK IT SOMEWHERE ELSE AND GUESS WAHT IT NEEDED A NEW THERMOSTAT, THATS IT, BUT BOB WANTED TO REPLACE THE WHOLE MOTOR , SEE IF THAT AINT A SCREWING WHAT WAS IT MR. KNOW IT ALL ?????
DEBRA SMITH

Tazewell, TN

#13 Aug 1, 2011
Country Girl wrote:
Bob and his mechanics have fixed thousands of
cars over the years and most of them are satisfied
customers. But like the lady with the machine on
the water pump (dumbest thing i've heard) you cant
satisfy everybody.
BOB IS THE ONE STOOD IN MY FACE AND SAID I PUT IT ON THE MACHINE AND IT SHOWS THE FAN IS BAD, THEN HE SAID THE NEXT WEEK I PUT"" IT ON THE MACHINE AND ITS THE WATER PUMP"" THEN "" HE SAID"" I PUT IT ON THE """MACHINE "" AND ITS THE RADIATOR, LOL IF YOU THINK THATS THE DUMBEST THING YOU EVER HEARD, WELL I GUESS HE IS ONE DUMB MAN !!!!!!!!!! OH AND I TOOK IT TO KNOXVILLE AND GUESS WHAT IT WAS A 7.00 THERMOSTAT THE WHOLE TIME, DONT OVERHEAT ANYMORE!!!!! AND BOB RIPPED US OFF FOR 309.00 AND FIXED WHAT IT WASNT????? WHY IF YOU SAY HE IS SO SMART HE DIDNT START WITH THAT FIRST????? ILL TELL YOU WHY, YOUNG GIRL HE SAW HE COULD TAKE ADVANTAGE OF AND CHARGE HER OUT THE ASS, AND USE HER FOR HIS MONEY HUNGRY ASS, THATS IT !!!!!!!!! SO WHO LOOKS DUMB NOW?????? BOB??? YEP
in tazewell

New Tazewell, TN

#14 Aug 1, 2011
DEBRA SMITH wrote:
<quoted text>
BOB IS THE ONE STOOD IN MY FACE AND SAID I PUT IT ON THE MACHINE AND IT SHOWS THE FAN IS BAD, THEN HE SAID THE NEXT WEEK I PUT"" IT ON THE MACHINE AND ITS THE WATER PUMP"" THEN "" HE SAID"" I PUT IT ON THE """MACHINE "" AND ITS THE RADIATOR, LOL IF YOU THINK THATS THE DUMBEST THING YOU EVER HEARD, WELL I GUESS HE IS ONE DUMB MAN !!!!!!!!!! OH AND I TOOK IT TO KNOXVILLE AND GUESS WHAT IT WAS A 7.00 THERMOSTAT THE WHOLE TIME, DONT OVERHEAT ANYMORE!!!!! AND BOB RIPPED US OFF FOR 309.00 AND FIXED WHAT IT WASNT????? WHY IF YOU SAY HE IS SO SMART HE DIDNT START WITH THAT FIRST????? ILL TELL YOU WHY, YOUNG GIRL HE SAW HE COULD TAKE ADVANTAGE OF AND CHARGE HER OUT THE ASS, AND USE HER FOR HIS MONEY HUNGRY ASS, THATS IT !!!!!!!!! SO WHO LOOKS DUMB NOW?????? BOB??? YEP
debra smith you dont make sense with half of what you say. most of the stuff you say about putting it on the machine and it was this or that the machine wont say. the only thing i want to say to you is ------- YOU CANT FIX STUPID
been there to

Tazewell, TN

#16 Aug 2, 2011
DEBRA SMITH wrote:
<quoted text>
BOB IS THE ONE STOOD IN MY FACE AND SAID I PUT IT ON THE MACHINE AND IT SHOWS THE FAN IS BAD, THEN HE SAID THE NEXT WEEK I PUT"" IT ON THE MACHINE AND ITS THE WATER PUMP"" THEN "" HE SAID"" I PUT IT ON THE """MACHINE "" AND ITS THE RADIATOR, LOL IF YOU THINK THATS THE DUMBEST THING YOU EVER HEARD, WELL I GUESS HE IS ONE DUMB MAN !!!!!!!!!! OH AND I TOOK IT TO KNOXVILLE AND GUESS WHAT IT WAS A 7.00 THERMOSTAT THE WHOLE TIME, DONT OVERHEAT ANYMORE!!!!! AND BOB RIPPED US OFF FOR 309.00 AND FIXED WHAT IT WASNT????? WHY IF YOU SAY HE IS SO SMART HE DIDNT START WITH THAT FIRST????? ILL TELL YOU WHY, YOUNG GIRL HE SAW HE COULD TAKE ADVANTAGE OF AND CHARGE HER OUT THE ASS, AND USE HER FOR HIS MONEY HUNGRY ASS, THATS IT !!!!!!!!! SO WHO LOOKS DUMB NOW?????? BOB??? YEP
mom went throu the "put it on the computer". i think they might need to get the machine or computer worked on. maybe its out of whack.
i know what to do

Tazewell, TN

#17 Aug 2, 2011
just fix the car youself all of you thats what i do my repairs on my truck and car myself
LOL

Chicago, IL

#18 Aug 2, 2011
Well smith if you ever walked into my shop and I hear your name, You will " in a polite way " be asked to leave....We don't want your business...Thank you that is all.....
I luv bobs

New Tazewell, TN

#19 Aug 2, 2011
I am a woman, not related to bob or any one who works there. I have took many different cars and trucks to bobs to fix. all ways satified. I am guessing that you are the same person that McDonalds always messes up your order or the school just picks on your kids and the cops stop you for no reason, right ?
typical

Sharpsburg, KY

#20 Aug 3, 2011
I luv bobs wrote:
I am a woman, not related to bob or any one who works there. I have took many different cars and trucks to bobs to fix. all ways satified. I am guessing that you are the same person that McDonalds always messes up your order or the school just picks on your kids and the cops stop you for no reason, right ?
it is obvious that when someone badmouths someone other than who YOU badmouth, you get pissed. you don't get to pick who gets badmouthed. if someone is wronged, they can say what they want, YOU say what you want about everyone else, dontcha gossiper, so when someone badmouths someone you support, get over it, you dont get to run the world
got done wrong too

Sharpsburg, KY

#21 Aug 3, 2011
deb, others have got done wrong by that garage. that is why it is not the only game in town. go somewhere else. if you dont like taco bell, go to hardees, it is that simple

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