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chester

Baton Rouge, LA

#1 Oct 15, 2011
Found out when I went in to eat tonight that the general manager is no longer there. My waitress said that he no longer worked for the company. It's just sad to see that a local persons not running it anymore.
Just A Squirrel

Baton Rouge, LA

#2 Oct 16, 2011
chester wrote:
Found out when I went in to eat tonight that the general manager is no longer there. My waitress said that he no longer worked for the company. It's just sad to see that a local persons not running it anymore.
Is that the first time you've been? Whoever it was needed to be fired! When it first opened, the food was terrible, the service was beyond awful. I have no way of knowing if what you are saying is true, but the food, service, etc. has been second to none for the last couple of weeks. Kudos to Rotolos doing whatever it was they they needed to do to correct the situation.
chester

Baton Rouge, LA

#3 Oct 16, 2011
I've been multiple times since they opened. Never had an issue. Well other than the other night I saw some older guy talking down to the workers. He looked like he was in his forties and possibly Mexican. But hey. What do you expected. And there is a rather big girl who works at the bar and she has a really bad attitude. I think her name is Jess maybe...... But as always New Roads people want 5 star service at McDonalds price. I won't talk crap about the other guy until I have walked a mile in his shoes. But the new guy running it seem to be doing good I wish them luck.
chester

Baton Rouge, LA

#4 Oct 16, 2011
And I forgot that I asked who was running it when it first opened it was Mitch Rotolo the owner and his corporate managers.
Rebel G

New Roads, LA

#5 Oct 16, 2011
I have been many times since it has opened, I have never had a complaint about anything! I think we are lucky to have them here, I think we should give them some more time to get their operation in full swing, it doesn't come together all at once! The restaurant business is tough all over, you can't please everybody!
fact

United States

#7 Oct 16, 2011
Just A Squirrel wrote:
<quoted text>Is that the first time you've been? Whoever it was needed to be fired! When it first opened, the food was terrible, the service was beyond awful. I have no way of knowing if what you are saying is true, but the food, service, etc. has been second to none for the last couple of weeks. Kudos to Rotolos doing whatever it was they they needed to do to correct the situation.
At the beginning/middle of September it was not very good on the food or service end.
Beehive

Baton Rouge, LA

#8 Oct 16, 2011
I've never had a problem with them.
Just A Squirrel

Baton Rouge, LA

#9 Oct 16, 2011
fact wrote:
<quoted text>
At the beginning/middle of September it was not very good on the food or service end.
CORRECT! Now the food and service is better than any other "fast-food" type establishment in New Roads, If firing the gm is what corrected the problem, then good for Rotolos for quickly jumping on top of the problems and fixing it.
chester

Baton Rouge, LA

#10 Oct 16, 2011
Did the GM get fired or did they quit. If they did fire him I think they need to get rid of that fat girl with the long hair that says she is a manager. She has a horrible attitude.
ToeMainHeaven

Baton Rouge, LA

#11 Oct 16, 2011
i went once, service horrible, food messed up and wrong, cold wet pizza and had to wait for it, don't spend your money there, they sux
Rebel G

New Roads, LA

#12 Oct 16, 2011
ToeMainHeaven wrote:
i went once, service horrible, food messed up and wrong, cold wet pizza and had to wait for it, don't spend your money there, they sux
You can certainly spend your money where and how you want, but as for me I'll keep spending money there. I have been there several times since they have opened, approximately 18 or more, I have never had anything like you have described. The food has always been fresh, hot and well served..
Anonymous

Baton Rouge, LA

#13 Oct 17, 2011
i eat there sunday it was great but some guy in the back bitching at a worker
chester

Baton Rouge, LA

#14 Oct 17, 2011
Probably the same older Mexican guy I saw. Real bad attitude.
Beehive

Baton Rouge, LA

#15 Oct 17, 2011
Maybe the worker deserved it.
Anonymous

Baton Rouge, LA

#16 Oct 17, 2011
nobody deserved to be lilted in frot of the other worker if it wis me i wood knockout the older mexican
captain squishy

Baton Rouge, LA

#17 Oct 17, 2011
Well i was in there a little while ago for a to go order and my food was wrong...... Again. I asked to speak with the manager a very skinny meth head looking girl behind the bar went to get him but said she could not find him. When I left I saw the older looking Mexican guy out back smoking on a cell phone with a chubby Asian looking kid. So they have time to f' off but not talk to a patron to their store? Damn I'll be glad when Pizza Hut reopens.
captain squishy

Baton Rouge, LA

#18 Oct 17, 2011
I like the chubby manager but I didn't see him tonight. He always seems nice and friendly but... He needs to clean up a bit. He just looks a little dirty. But.... At least he checks on his patrons.
jelly man

Baton Rouge, LA

#19 Oct 17, 2011
the chubby manager be there tomarow he will take care of any complaints
captain squishy

Baton Rouge, LA

#20 Oct 17, 2011
Thanks jelly man. He may be dirty but I like him. My order was wrong a few weeks ago and he took care of it.
chester

Baton Rouge, LA

#21 Oct 17, 2011
I agree the chunky manager is awesome. But I also agree that he needs to clean up a bit. At least he's not a dick like the fat girl and the older Mexican.

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