Former customer

Syracuse, NY

#1 Mar 11, 2013
Customer satisfaction doesn't exist with this place! Sad thing is, Not many people know where to complain publicly. They will give you flat soda, When you ask to speak to the owner, Your told "Ican't give you his number but I can leave a message for him. But you WONT get a call back. And don't even waste your time on their "Unlimited laser tag package" The worker is only around 1/4 the time so you'll be lucky if you get 2 games in which is a lousy 5 minutes. Better off just renting the playground and purchases some laser tag tickets. Oh and It's only unlimited while the party is going on-90 min. But when you subtract doing cake, eating pizza, presents etc, That leaves only a few min. Try and complain to the worker (w/e he is) Probably the owners son) And the only thing he will offer you is a $4 credit for laser tag, if you purchase a game...but it was 8 kids, Not 1, who didn't get to play because he was hiding in the back employee only area on his phone. My kids had MUCH MORE FUN at Chucky Cheese and Rough and Tumble!!! Oh and DONT have a party in the evening, say 6-7:30 because before your kids are even done playing the RUDE ass worker is unplugging the machines and turning off lights at 7:45ish. But parties are able to run to 9...But then they cover their butts by putting a note in the door Hours may vary and change at any time) So yea my son's who's birthday it was got to play for 5 lousy minutes in the playground!!! Totally not fair to him, and the jerk wouldn't even offer a free pass fora different day for him. At least Rough and Tumble gives you 2 free passes for future visits with booked parties! So yea,,,Don't waste your time.
ex-customer

Syracuse, NY

#2 Mar 11, 2013
There are plenty of post in the Utica forum~! Read them too.

Also Note...You won't get a call back from the owner when you have a complaint.
There is NO manager.
Adults are able to play in the playground.
Don't waste your money-Go to Chuck E Cheeses or Rough and tumble.
The staff is RUDE and Unwelcoming! And only ONE worker at a time! What kind of LAME business are they trying to run!
Must be nice they got a FREE grant from the state to buy all their equipment!

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