Wood Armfield customers waiting for f...

Wood Armfield customers waiting for furniture

Posted in the Nashville Forum

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mcdjrg

AOL

#1 Jun 26, 2006
Just wondering if anyone has any new or additional information regarding the closing of Wood Armfield furniture. I live in Maryland and sent a deposit on a new dining room set and called to learn they are currently working with bankruptcy lawyers to set up liquidation. The recorded message at their business says they are hoping to hire a consultant to help fill pending orders and with the liquidation but no additional updates for the past ten days. Anyone have any advice or thoughts?
Jay

United States

#2 Aug 2, 2006
To mcdjrg AOL: We have also ordered a dining room set and it also has been put on hold. We have not received any info. We were able to send a e-mail to customer service at their website. We will keep you posted.
Maria - Lehigh Valley PA

AOL

#3 Aug 2, 2006
Jay wrote:
To mcdjrg AOL: We have also ordered a dining room set and it also has been put on hold. We have not received any info. We were able to send a e-mail to customer service at their website. We will keep you posted.
We were dismayed to learn of the bankruptcy filing also, after placing a deposit for a Hooker entertainment center weeks ago. We have ordered from Wood-Armfield since 1998 and felt they were one of the stable and reliable ones NC furniture dealers. Hope we hear something soon- I want to beleive we will get our order in the near future.
batwater

Philadelphia, PA

#4 Aug 3, 2006
mcdjrg wrote:
Just wondering if anyone has any new or additional information regarding the closing of Wood Armfield furniture. I live in Maryland and sent a deposit on a new dining room set and called to learn they are currently working with bankruptcy lawyers to set up liquidation. The recorded message at their business says they are hoping to hire a consultant to help fill pending orders and with the liquidation but no additional updates for the past ten days. Anyone have any advice or thoughts?
I spoke with the secretary at the lawyer's office last week. She said there was a hearing this week and they were getting a consultant to see what could be done regarding the orders. Said in the next few weeks he would be calling everyone who had an order in to tell them what would happen with their orders. I also raised a dispute with my credit card company, which requires it be done within 60 days. They are sending forms to fill out, but I'm waiting 'til I hear from the consultant. I think orders will take priority over unsecured creditors..
ChrisP

Jackson Heights, NY

#5 Aug 12, 2006
We've been waiting for a buffet/credenza for about a year now. We were told that Bernhardt was having serious delivery problems but now I know that they probably stopped shipping to Wood Armfield because they hadn't been paying their bills.
Can someone give me the name and phone number of the attorney? I would like to call over to the office to see what's going to happen. Thanks.
Suzanne - Greensboro-NC

Greensboro, NC

#6 Aug 12, 2006
ChrisP wrote:
We've been waiting for a buffet/credenza for about a year now. We were told that Bernhardt was having serious delivery problems but now I know that they probably stopped shipping to Wood Armfield because they hadn't been paying their bills.
Can someone give me the name and phone number of the attorney? I would like to call over to the office to see what's going to happen. Thanks.
You should have received some Bankruptcy court papers in the mail recently (specifically a "Proof of Claim form" which needs to be filled out and sent back to the Attorneys by 11-20-06) If you have not, their Attorney is J.David Yarbrough Jr. 701 Green Valley Road, Suite 100, P.O. Box 3463 Greensboro, NC 27402. They did not list a phone number and when I tried to include it here, this site said phone numbers are not allowed to be posted.(Just call directory information.) I need to call them myself as I can't understand half of the technical jargon and want to be sure I do everything possible to get my kitchen chairs that I've been so patiently waiting for. Good luck to you.
Joe Ferretti

Charleston, WV

#7 Aug 14, 2006
WE placed an order in February. We have called a couple of the manufacturers direct and are finding out that many orders, including ours, were not made because WA's credit was in the toilet starting at the beginning of the year. We have also been advised that furniture which was actually made will likely not be shipped to the intended customers but will be a part of the liquidation sale. Too much expense and wrangling over shipping to attempt to fill orders.
ChrisP

Jackson Heights, NY

#8 Aug 14, 2006
Thank you so much Suzanne for the info. I also just talked to an attorney friend of mine and she said we might be able to sue the salesperson for breach of contract and misrepresentation. WA was still under the pretense of selling furniture when they were not in a financial state to do so. I doubt it's worth it. Also, you guys should check with your credit card companies to see if you can get back your deposit. i know amex is great with this kind of stuff. my deposit is so old, i didn't even get the bankruptcy court papers.
V Coan

North Port, FL

#9 Aug 15, 2006
Suddenly, the U.S. Bankruptcy Court in N.C. has allowed Wood Armfield to file for Chapter 7. They have given me 2 days notice of this expedition hearing. Basically, all the poor people who have plunked down one third of the cost of their furniture are s.o.l. Phil Kennett walks away and we are all holding the bag. He should go to jail.
ChrisP

Jackson Heights, NY

#10 Aug 15, 2006
How does chapter 7 differ from chapter 11? any insight would help tremendously.

It's getting worse and worse.
V Coan

North Port, FL

#11 Aug 17, 2006
ChrisP wrote:
How does chapter 7 differ from chapter 11? any insight would help tremendously.
It's getting worse and worse.
I don't have a lot of info, but I believe that any chance you have under Chapter 11 to collect what is owed to you goes down the drain under Chapter 7. I cannot understand how they managed to take orders for what appears to be a substantial amount of time when their suppliers wouldn't supply them!
Tony

Charlotte, NC

#12 Aug 18, 2006
I placed an order at the end of January, and was promised an 8-10 week delivery time. I began leaving messages with my salesperson and emailing the status department at the end of April. Finally after weeks of no response about May 20th, I got a call from the the chief financial officer criticizing me for my "vulgar" emails. He explained to me that the furniture company was way behind schedule, the stuff was being manufactured overseas, and that it would likley be another 12 weeks. I wanted to cancel the order, but he talked me out of it by offering us a discount on the final delivery price if we waited. Since my wife really wanted the furniture, I accepted the offer.

Does anyone here really think the chief financial officer did not know the company was on the verge of bankruptcy, and the store was going to close in just a couple of weeks? You should have heard him trying to convince me not to cancel.

Obviously I am upset for being conned into waiting for furniture they knew was not going to be delivered, but have read on other message boards from people that did ask for their deposit back, but it was never returned to their credit cards, so there was nothing that I could have done at that point.

Folks, this is fraud on a GRAND, GRAND, scale. A bankruptcy filing does not legitimize the actions over the last several months. They took millions in doposits on furniture they knew was not going to be delivered. I have not heard about criminal actions being taken yet, but certainly an investigation must be in the works.
Tony

Charlotte, NC

#13 Aug 18, 2006
Update:

I just called Stanley Furniture, and unbelievably, they were able to track down my order. They said the order was technicly placed, but they never received the required deposit from Wood Armfield to actually process the order.

Here is the worst part. She said the pieces I ordered are in stock, and were in stock when the order was placed! She said I would have received immediate delivery from any other store.

She said she has received over 200 calls from customers like me and has heard every possible excuse from Wood Armfield. They have even told some people that the truck broke down on the way to their house!

Folks, our orders were never processed, because Wood Armfield stole the money they were supposed to give to the furniture companies as deposits.

Again, bankruptcy does not shield anyone from fraud. We may never see a penny of our money again, but we can make sure these guys go to prison. I am contacting state and federal law enforcement next.
Carol Smith

Sarasota, FL

#14 Aug 18, 2006
I placed an order back in January. After 12 weeks, I was told they had some of the pieces I ordered but were waiting on one piece from California. I was told to call back at the end of May. When I did, I got the message regarding the bankruptcy.

Has anyone heard of a date where Wood Armfield will try to sell off what is on their showroom floors or in my case their warehouse (if they were telling me the truth about some of furniture being there)?
Maureen Franklin Lks NJ

North Arlington, NJ

#15 Aug 18, 2006
I ordered a dining room table and chairs I saw when I visited the showroom in November. A few other companies had the same set for the same price, but The WA salesperson was so nice that I ordered it from WA. I have been calling and emailing to inquire about delivery. They kept telling me that the chair fabric was on backorder and that it would be a few more weeks. I never gave it a second thought since this company had been in business for so many years. A few weeks ago a friend told me about the bankruptcy. They have close to $3,000 of my money. I contacted Amex but they may not be able to help me because it has been more than 6 months since the order was placed. I can't believe that I may never see the furniture I ordered, or have my deposit refunded. This is criminal.
V Coan

North Port, FL

#16 Aug 19, 2006
I am really curious to find out if the authorities are interested in what sounds to me like fraud.
The charge to my credit card was on May 18, 2006. My credit card company charged it back on July 12. I am no waiting to see if I am held responsible or not.
You know, Phil Kennett owns another furniture store in VA. Perhaps, he needs some people to start picketing with signs regarding his dishonesty. The man is amoral.
Tony

Locust, NC

#17 Aug 19, 2006
Hey guys, click onto this link below. Look at what this guy was saying last November, and how he was attacked for it. He must have been a lower level employee at Wood Armfield.

http://www.furninfo.com/forum/message_view.as...
Jay

United States

#18 Aug 20, 2006
I really appreciate all the posts thus far. I checked the Wood Armfield number again and I am still getting the same message about filing for bankruptcy. Thanks also to Suzanne for giving the address of lawyer handling the claims. Does anyone know the best way to approach this legally? Should I hire an attorney?
b underwood

Hermitage, TN

#19 Aug 20, 2006
We ordered a Bernhardt couch, chair and ottoman through Wood Armfield October 3 2005. Did not get the couch and chair until May 2006 and the Ottoman was a nighmare. Although we had already paid shipping we had to pay shipping charges to Alpha and Omega shiping and only recieved it in July. They orignally asked for an additional $150 (to bring me an ottoman that I owed less than $200 on). After weeks of unreturned phone calls and unanswered questions, they argreed to only $75 additional. I aske dthe person on the phone how was I suppposed to know that he was not just holding my furniture for randsom of additional shipping charges and he told me he could let it go back to Wood Armfield and that I would probably never see the ottoman. He also accused me of accusing them for extortion, which I never did. I was just trying to figure out how he could charge me more than my contract siad I had to pay. Anyway the couch had a hole show up no more than a month after delivery. I sent a letter to Bernhardt requesting warrenty work in early July and have yet to hear anything from them. We had been looking for a couch for over two years and finally found the style we wanted, ordered it with the fabric we found and it has been a big pain in the you know what ever since. I thought I was stepping up in the world by selecting Bernhardt but I guess not. For the trouble and headache WA has caused, Rooms to go would have sufficed. Hang in there and good luck. I feel your pain.
ChrisP wrote:
We've been waiting for a buffet/credenza for about a year now. We were told that Bernhardt was having serious delivery problems but now I know that they probably stopped shipping to Wood Armfield because they hadn't been paying their bills.
Can someone give me the name and phone number of the attorney? I would like to call over to the office to see what's going to happen. Thanks.
b underwood

Hermitage, TN

#20 Aug 20, 2006
You may have seen my earlier comments, but I want to let you know the details of our headaches in dealing with Wood Armfield. Not that it is going to help matters any, but it will help me feel better just by knowing that someone other than WA employees hear my complaints. We ordered out furniture in early Oct. 2005, were told by our sales person to expect delivery in 10 to 12 weeks, put many plans on hold / standby around the delivery time of early December because we thought our furniture would arrive. Made phone calls and e-mails that were never returened. Talke to the staus department that fed up a bunch of bull and still no furniture. Finally skiped our salesperson, went to the VP of sales and still were told numerous lies over several months. Backorders, fabrics out of stock, breaks for Christmas, overseas production slow downs, etc. I finally called Bernhardt directly and offered to pay them directly for the amount owed on the furniture and they would not deal with me as a consumer. We were very patient and polite in our dealings with WA until about March 2006 which at that point, I had enough e-mail addresses and other furniture industry contacts that I got thier attention. But still to no avail. My order was not a huge order, no special fabrics or trimings but still took 8 months to partially receive and 9 months for final delivery. We had made a 9 hour trip one way to High Point to shop and I was not about to let the (what I thought at the time) perfect couch slip through the cracks. I wish I had gone thorough a local dealer. I may have save $1000.00, but I think for the headache and trouble of 8 months (not to mention free financing) I would have been just as good to order directly. Wood Armfield has tarnished the idea of ordering directly from High Point forever in my mind. We had successfully ordered case goods from stores in Hickory several years ago with much success and will probably return to Hickory over High Point next time. It is a much more hospitably city to do business in. As a side note, the couch already has a hole in the seam and I contacted Bernhardt in writing (not e-mail) over a month ago and have not heard a thing from them. So much for a lifetime warrenty.

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