Massage Envy -Beware
Menifee Consumer

Redlands, CA

#1 Feb 13, 2014
DO NOT SIGN UP FOR A MEMBERSHIP TO MASSAGE ENVY! I signed up for a membership to the Massage Envy in Menifee after going in for a facial. The girl assured me that I could cancel anytime. When my work required me to travel out of the area I knew I was not going to use the membership enough to make the 54.00 monthly charge worthwhile, I called to cancel. I was told that under no circumstances could I cancel until my 12 month contract was fulfilled. This is a very bad business model and according to the reviews of the Massage Envy Franchise on the internet it is a common problem.
Fran

Lake Worth, FL

#2 Apr 21, 2014
I had the same experience in Boynton Beach, Fl. Plus, when you try to cancel after your year is up they require 30 days notice or they charge you again.
Catalina

United States

#3 Apr 23, 2014
Fran wrote:
I had the same experience in Boynton Beach, Fl. Plus, when you try to cancel after your year is up they require 30 days notice or they charge you again.
I called their corporate office and they cancelled my membership. The thing they don`t get is that they have now lost a customer. If they had cancelled my membership when I called to cancel the first time I probably would have gone back. I can`t believe people put up with this predatory behavior. I would have cancelled my credit card before I allowed them to charge me again.

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