Victors Sandwiches
concerned

Woodstock, IL

#1 Dec 4, 2012
*Just thought I would share this story..

Victor’s “West Kentucky’s Sandwich Specialist” Incident

Kimberly Cummings

A few weeks ago while working I made a lunch delivery order with Victor's a local eatery that I had become very fond of over the years. The store has a numerous selection of deli sandwiches, snacks, sides and some various dessert items. I had grown to love a handful of these sandwiches over the years and used the eatery often since I rarely have time to leave work at lunchtime. This particular day I order a "Pastrami Reuben, baked beans and a iced tea". The order came in a timely manner and after sitting down to eat I was less than thrilled with the way the iced tea tasted. It had a somewhat soapy, antiseptic taste. It didn't taste like it had spoiled but instead had some kind of a flower smell to it and this weird after taste that I couldn't quite put my finger on. At first I called the store and asked what kind of tea I was given. I asked the question because I was thinking that possibly I could have been given some sort of fruit tea since that would explain the weird smell and taste. I explained to the owner that it was a soapy, flowered taste and that was why I was asking. He stated that it was just plain tea. I hung up but after getting sickly feeling I called back to ask him again if he had tasted it and told him that perhaps he should discard it and fix another batch. He stated he had thrown it out and fixed another batch but explained the weird taste as possibly the container hadn't been fully rinsed out while cleaning. I said I had started feeling a little sickly and he stated that he was sorry and simply hung up. I felt like I had been wrong done by the owner since he had delivered the food himself and could have offered to bring me a free drink to replace the one I had, however he didn't. I was extremely upset about the whole incident since he knew that I was one of his regular customers and spent on average ten dollars every time I placed a delivery from his store. I have someone in my family that has studied to be a food handling specialist and hopes one day to become a USDA Food Inspector. I called him to find out what possibly be reason for the weird taste in my tea and I explained the whole drink incident to him. He stated that it definitely could be that it wasn't rinsed out properly but if I was so inclined I could report it to the local health department for further work-up. I told him I thought I might since I was concerned at how sick I was feeling. I made a couple of phone calls to the local health department and gave my information and told them they could come by and get the drink considering I had almost a full drink left, however I never heard from them. Ultimately after 24 hours I threw the left over drink away and forgot all about it. As of today I was astonished to learn that I have been barred from placing any other orders from the eatery. It seems as the owner has decided that my complaint is reason to refuse me service and for that matter everyone else that works out of my office. I know that it is his right to refuse service but what does a person do when they have a complaint and the store seems to disregard it. I stand-by my original complaint and by complaining to the health department and I sincerely hope that I may have stopped another person from feeling ill due to improper rinsing or cleaning practices. Overall I think the store has a wide variety of decent sandwiches and good service but in this instance their lack of disregard for a frequent customer is appalling. I can only hope that in the future the owner pays more attention to anyone that calls to report a food issue, especially if they say they feel sick. I also hope that the owner learns from this article that I truly did enjoy his food however barring a patron because they make a complaint is uncalled for, as well as extremely childish. Victor's is located in Murray Kentucky at 13th and Main. The End.
ted

Murray, KY

#2 Dec 4, 2012
Cute. Sounds like her mind started making her feel sick from thinking too much.
REAL

Calhoun, KY

#3 Dec 4, 2012
Well why would you wanna order again after you called the Health Dept! Give me a break. DUH!!!

Also I hope u never get food in this town again.

Sounds to me your the childish one.
really wishes...

Murray, KY

#4 Dec 4, 2012
Horrible service seems to be what Murray restaurants are good at. Cold food wrong food half orders ridiculous waiting times. Way to be Murray!
The Eye

Trenton, TN

#5 Dec 6, 2012
You can't believe they refuse you service after you called the health department?
sandy cane

Murray, KY

#6 Dec 6, 2012
The Eye wrote:
You can't believe they refuse you service after you called the health department?
I don't think they should have. she was only complaining on the tea. there could have been something wrong with it. too many people just eat or drink whatever is dished out to them. then wonder why they get sick....
lyla

Owensboro, KY

#7 Dec 6, 2012
How does it seem logical to call the health department to complain about a restaurant and then try to order from that same place shortly after? I know if I actually got sick and felt it was necessary to report a restaurant I would never eat there again.
writer

Murray, KY

#8 Dec 6, 2012
sandy cane wrote:
<quoted text>
I don't think they should have. she was only complaining on the tea. there could have been something wrong with it. too many people just eat or drink whatever is dished out to them. then wonder why they get sick....
thanks for the commments.. and yes it was only about the tea and when the owner didn't seem to take my worries seriously.. I did what I thought was best.. I do however understand he has the right to ban service to anyone he wishes .. just as I have the right to write about the incident .. and to have reported it..

I don't regret doing what I did just that it was unfortunate that my whole office has lost a delivery service because of the incident.. however they understand..

thanks again for the comments
ted

Benton, KY

#9 Dec 6, 2012
writer wrote:
<quoted text>thanks for the commments.. and yes it was only about the tea and when the owner didn't seem to take my worries seriously.. I did what I thought was best.. I do however understand he has the right to ban service to anyone he wishes .. just as I have the right to write about the incident .. and to have reported it..

I don't regret doing what I did just that it was unfortunate that my whole office has lost a delivery service because of the incident.. however they understand..

thanks again for the comments
I wouldn't think anyone in your office would want victors after your incident, unless you work somewhere large.
just mee

Murray, KY

#10 Dec 7, 2012
ted wrote:
<quoted text>
I wouldn't think anyone in your office would want victors after your incident, unless you work somewhere large.
there was only a problem with the tea. why wouldn't anyone want to be able to order the food, if they wanted? bad way to do business looks like to me.

Since: Jan 11

Murray, KY

#11 Dec 12, 2012
writer wrote:
<quoted text>
thanks for the commments.. and yes it was only about the tea and when the owner didn't seem to take my worries seriously.. I did what I thought was best.. I do however understand he has the right to ban service to anyone he wishes .. just as I have the right to write about the incident .. and to have reported it..
I don't regret doing what I did just that it was unfortunate that my whole office has lost a delivery service because of the incident.. however they understand..
thanks again for the comments
You would have to study just to achieve stupidity.

Since: Jan 11

Murray, KY

#12 Dec 12, 2012
Victor's has the best sandwiches in town. Period.

And, he is a nice guy.

But, Murray has several stupid people...including the dizzy b!t(h who started this stupid complaint.
really wishes...

Murray, KY

#13 Dec 13, 2012
I don't agree with you so you're wrong. America is great god is good and we are not worthy of anything good without the lord. What a pathetic way to think.

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