Review: Donna's Custom Flowers

Review: Donna's Custom Flowers

Posted in the Mundelein Forum


Chicago, IL

#2 Dec 12, 2009
I have been using Donna as my florist for the last 9 years. She has always been kind, courteous and professional, yet she has always been respectful and compassionate to my personal needs as a customer. My first encounter with her was for Valentine’s Day. I didn’t want the same old dozen roses; she did a modern / contemporary piece that you would find in a magazine. She has always been classy and elegant when that is what I want. She has put together earthy and natural pieces when that is what I wanted. I told her about one of my teachers and we put together one of the most unique gift baskets that I have ever seen. Every time I use Donna’s Custom Flowers, my friends, family, and business associates are in awe of the creative beauty she produces. I highly recommend her shop.

United States

#3 Jan 3, 2010
Donna is friendly, helpful, and good value the rest and you'll see what I experienced. I had very specific flowers and colors in mind for my wedding bouquet the first time we met. I showed the picture of the flower at the initial meeting. It was a merlot shade of calli lilies. All calli lilies were to be this shade of merlot. Donna didn't want to write down the color b/c she wanted to find the proper name for the shade based on the picture so she asked that I email it to her. I appreciated her paying attention to that level of detail. I emailed her the picture and she acknowledged the receipt. 6 months later, she wrote up the order and all calli lilies referenced the picture and was the only flower w/o a specified shade. The day of the wedding, she showed up promptly and flowers were fresh BUT the calla lilies were white NOT merlot. During the reception, she had mentioned to my husband, she'd refund the bouquet cost. When I followed up with her, she backtracked and said she spent many more hours than usual for a wedding (it was a downtown wedding and the agenda didn't change from the initial meeting. she should have factored in the hours to the cost initially instead of "punishing" me for it on the back end). Secondly she said it's unusual to pick non-white calla lilies (does that justify that it's ok to assume it's white?). Lastly, I was faulted for not showing up to the final order review but the flowers never changed from the first meeting 6 months ago. I can understand if there was confusion if the flowers had been switched up but that didn't happen. The order made specific references to "see picture." I can't fill in the flower color on her behalf. If she typed in the notation, it's her responsibility to refer to it. Finally, she said the best she could do was give me $50. I never saw the $50. Lucky for her, I didn't throw a fit the day of the wedding. I followed up with a letter w/ all evidence enclosed w/ the flower photo and the order she typed up 1 year after the event and said she's welcome to call me to discuss further. I received no response. The inability to accept responsibility is what bothers me most. I'm not sure how much more clear it gets than a picture. It was merlot and I get white? Hire at your own risk and hope for your sake I was an isolated incident.

Round Lake, IL

#4 Jan 6, 2010
by Jodi Warner 01/06/2010
Perefct would be the word to describe Donna and her work on my wedding. Donna did my wedding recently and she did an amazing job. I can't say enough good things about her and her work. I had the most beautiful super cala lilies for my brides maids and in my boquet and center pieces. She does great work . The freashness of the flowers were amazing. They were perfect, so perfect you wonder if they were real, but they were. They smelled so great and smelled so amazing. She has the most up to date styles with flowers. I loved my wedding , in part thanks to Donna. I was planning my wedding from out of state, from california and she put my mind to rest with the flowers and I didnt have to worry about a thing with Donna. She is very creative and a wonderful person to work with. She listened well to what I wanted and offered great suggestions to help make my idea come to life. I dont want to brag, but my wedding was beautiful because of Donna's flowers :) She really made the flowers fit to the venue as well. I highly recomend her for your wedding. You will be so pleased with her and if you ever need to rearrange what you want done prior to the wedding , she makes sure to get it done.

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