Axcient Wins Business Solutions Magazine's Best Channel Vendor 2011 Award

Leading provider of data protection and business continuity services to the SMB market, recognized as the best storage vendor for 2011 by leading channel partners.

Full Story
Tech Support

United States

#1 Mar 7, 2011
I used to work at axcient and I have a warning for anyone who uses this product.

Be very careful with the axcient product on your network. Once you create your backup devices, tech support has free roam on your servers and regularly logs in to them using winexe (part of the samba suit) from the axcient appliance.

Why do they do this?. Well, when you contact support with an issue, first thing they do is access your servers via the command line and will query configuration settings. They will actually make configuration changes like stopping/restarting services, re-register dllís without any permission or notification for the resellers. Ask support if they ever make/do anything to customers servers to work past issues without permission first. If they say no, they are lying. Also, ask them what MachinePassTool.jar is and what it is for. Hint, it dumps all usernames and password for all configured devices.

Call Julian, the so called director of support and ask him. However, he is known for not actually telling the truth and is an accomplished liar. Iím sure heíll put a nice spin on it for you.

Their so called colo is just a bunch of Franken boxes that constantly lockup. Ever wonder why your offsite backups seem to take forever or never complete. Well, itís because the server locked up. There is no redundancy at all in the colo, so your data could in theory be lost. They have no redundant colo in place to mirror your data, but is all at one location. Tech support also will go over your data at the colo and check out your files, especially pictures and music files. Donít buy into the gen2 colo they are now starting to call it. It is still not up and running. Oh, did I say that there is no physical redundancy at the colo for your data?

I suggest you ask for a disaster recovery drill. They will try to discourage you by charging hundreds for this simple task as they have no set procedure in place.

Be very careful of these guys, but call support and ask for Julian. Pin him down on the above. However, if you value privacy your your customers, you should not use this product.
Former Axcient Partner

Middletown, CT

#2 Jul 17, 2012
I've done some research on Axcient since they led us down a road of total disaster for my disaster recovery business. Funny thing is that I haven't been able to determine where Justin Boore gets off from calling himself a serial entrepreneur?
He claims to have started up collegejobs.com which according to ICANN domain reports and the internet way back machine has never been associated with Justin, it was a live website twice in 2000-2001 and again in 2003-2004 by an east coast college student and again by a college student from north dakota.
Also theres lots of business networking sites that reference Justin's involvement with MK Global but all these sites simply reference him as being the only person involved. I searched the California Secretary of State's business search site and was unable to track any MK Global company existing since the 1990s. Turns out they were a VC firm that pumped some money into HP, only way i found this was from a 1997 lawsuit involving MK Global. I guess this explains Axcient's link to HP...
Clearly Justin Moore is a scumbag scam artist, not a Bernie Madoff but a close second place to him. It looks like he is starting to piss off people in the industry too, Google "Justin Moore Axcient" and take a look at what comes up first: "An Open Letter to Axcient CEO Justin Moore".
My company had a customer with a real disaster, Axcient completely failed us with 0% support in a desperate time of need. We were doing their HaaS program but we just stopped paying them. They haven't sued us yet, I advise all other Axcient Customers to just unplug their POS BDR and stop paying Axcient's bills. Axcient is just a scam and they don't have the legal department or any ability for that matter to go after you, really just do yourself a favor and stop paying these scumbags!
Tech Support wrote:
I used to work at axcient and I have a warning for anyone who uses this product.
Be very careful with the axcient product on your network. Once you create your backup devices, tech support has free roam on your servers and regularly logs in to them using winexe (part of the samba suit) from the axcient appliance.
Why do they do this?. Well, when you contact support with an issue, first thing they do is access your servers via the command line and will query configuration settings. They will actually make configuration changes like stopping/restarting services, re-register dllís without any permission or notification for the resellers. Ask support if they ever make/do anything to customers servers to work past issues without permission first. If they say no, they are lying. Also, ask them what MachinePassTool.jar is and what it is for. Hint, it dumps all usernames and password for all configured devices.
Call Julian, the so called director of support and ask him. However, he is known for not actually telling the truth and is an accomplished liar. Iím sure heíll put a nice spin on it for you.
Their so called colo is just a bunch of Franken boxes that constantly lockup. Ever wonder why your offsite backups seem to take forever or never complete. Well, itís because the server locked up. There is no redundancy at all in the colo, so your data could in theory be lost. They have no redundant colo in place to mirror your data, but is all at one location. Tech support also will go over your data at the colo and check out your files, especially pictures and music files. Donít buy into the gen2 colo they are now starting to call it. It is still not up and running. Oh, did I say that there is no physical redundancy at the colo for your data?
I suggest you ask for a disaster recovery drill. They will try to discourage you by charging hundreds for this simple task as they have no set procedure in place.
Be very careful of these guys, but call support and ask for Julian. Pin him down on the above. However, if you value privacy your your customers, you should not use this product.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Mountain View Discussions

Title Updated Last By Comments
Petition against unreasonable fingerprinting 2 hr BiometricAwareness 1
Ron Fleishman is the World's Most Underrated Ph... 22 hr Does it All 29
24 7 emergency locksmith (Dec '11) Thu maryjaneprincton 19
US stocks start lower Dec 16 Anthony V 104
annoying helicopter flying near fremont st and ... (Sep '08) Dec 15 Zombie Corpse Rental 14
pune india Dec 13 sudhir1984 2
Gathering Intel on the subject and newbienudes... Dec 13 Dieter 2

Mountain View News Video

Mountain View Dating
Find my Match
More from around the web

Mountain View People Search

Addresses and phone numbers for FREE

Mountain View News, Events & Info

Click for news, events and info in Mountain View

Personal Finance

Mortgages [ See current mortgage rates ]

NFL Latest News

Updated 11:45 am PST

ESPN11:45AM
Source: Bills' Spiller expected to play Sunday
NBC Sports12:37 PM
Report: Harbaugh's family, friends encouraging him to take UM job
Bleacher Report 1:34 PM
Hyde and Borland (Ankles) Ruled out vs. Bolts
NBC Sports 2:17 PM
Raiders haven't needed much from Janikowski - NBC Sports
NBC Sports 5:36 PM
49ers call up NT Mike Purcell from practice squad