Axcient Wins Business Solutions Magaz...

Axcient Wins Business Solutions Magazine's Best Channel Vendor 2011 Award

There are 2 comments on the Press Release News From 24-7 Press Release story from Jan 15, 2011, titled Axcient Wins Business Solutions Magazine's Best Channel Vendor 2011 Award. In it, Press Release News From 24-7 Press Release reports that:

Leading provider of data protection and business continuity services to the SMB market, recognized as the best storage vendor for 2011 by leading channel partners.

Join the discussion below, or Read more at Press Release News From 24-7 Press Release.

Tech Support

United States

#1 Mar 7, 2011
I used to work at axcient and I have a warning for anyone who uses this product.

Be very careful with the axcient product on your network. Once you create your backup devices, tech support has free roam on your servers and regularly logs in to them using winexe (part of the samba suit) from the axcient appliance.

Why do they do this?. Well, when you contact support with an issue, first thing they do is access your servers via the command line and will query configuration settings. They will actually make configuration changes like stopping/restarting services, re-register dllís without any permission or notification for the resellers. Ask support if they ever make/do anything to customers servers to work past issues without permission first. If they say no, they are lying. Also, ask them what MachinePassTool.jar is and what it is for. Hint, it dumps all usernames and password for all configured devices.

Call Julian, the so called director of support and ask him. However, he is known for not actually telling the truth and is an accomplished liar. Iím sure heíll put a nice spin on it for you.

Their so called colo is just a bunch of Franken boxes that constantly lockup. Ever wonder why your offsite backups seem to take forever or never complete. Well, itís because the server locked up. There is no redundancy at all in the colo, so your data could in theory be lost. They have no redundant colo in place to mirror your data, but is all at one location. Tech support also will go over your data at the colo and check out your files, especially pictures and music files. Donít buy into the gen2 colo they are now starting to call it. It is still not up and running. Oh, did I say that there is no physical redundancy at the colo for your data?

I suggest you ask for a disaster recovery drill. They will try to discourage you by charging hundreds for this simple task as they have no set procedure in place.

Be very careful of these guys, but call support and ask for Julian. Pin him down on the above. However, if you value privacy your your customers, you should not use this product.
Former Axcient Partner

New Canaan, CT

#2 Jul 17, 2012
I've done some research on Axcient since they led us down a road of total disaster for my disaster recovery business. Funny thing is that I haven't been able to determine where Justin Boore gets off from calling himself a serial entrepreneur?
He claims to have started up collegejobs.com which according to ICANN domain reports and the internet way back machine has never been associated with Justin, it was a live website twice in 2000-2001 and again in 2003-2004 by an east coast college student and again by a college student from north dakota.
Also theres lots of business networking sites that reference Justin's involvement with MK Global but all these sites simply reference him as being the only person involved. I searched the California Secretary of State's business search site and was unable to track any MK Global company existing since the 1990s. Turns out they were a VC firm that pumped some money into HP, only way i found this was from a 1997 lawsuit involving MK Global. I guess this explains Axcient's link to HP...
Clearly Justin Moore is a scumbag scam artist, not a Bernie Madoff but a close second place to him. It looks like he is starting to piss off people in the industry too, Google "Justin Moore Axcient" and take a look at what comes up first: "An Open Letter to Axcient CEO Justin Moore".
My company had a customer with a real disaster, Axcient completely failed us with 0% support in a desperate time of need. We were doing their HaaS program but we just stopped paying them. They haven't sued us yet, I advise all other Axcient Customers to just unplug their POS BDR and stop paying Axcient's bills. Axcient is just a scam and they don't have the legal department or any ability for that matter to go after you, really just do yourself a favor and stop paying these scumbags!
Tech Support wrote:
I used to work at axcient and I have a warning for anyone who uses this product.
Be very careful with the axcient product on your network. Once you create your backup devices, tech support has free roam on your servers and regularly logs in to them using winexe (part of the samba suit) from the axcient appliance.
Why do they do this?. Well, when you contact support with an issue, first thing they do is access your servers via the command line and will query configuration settings. They will actually make configuration changes like stopping/restarting services, re-register dllís without any permission or notification for the resellers. Ask support if they ever make/do anything to customers servers to work past issues without permission first. If they say no, they are lying. Also, ask them what MachinePassTool.jar is and what it is for. Hint, it dumps all usernames and password for all configured devices.
Call Julian, the so called director of support and ask him. However, he is known for not actually telling the truth and is an accomplished liar. Iím sure heíll put a nice spin on it for you.
Their so called colo is just a bunch of Franken boxes that constantly lockup. Ever wonder why your offsite backups seem to take forever or never complete. Well, itís because the server locked up. There is no redundancy at all in the colo, so your data could in theory be lost. They have no redundant colo in place to mirror your data, but is all at one location. Tech support also will go over your data at the colo and check out your files, especially pictures and music files. Donít buy into the gen2 colo they are now starting to call it. It is still not up and running. Oh, did I say that there is no physical redundancy at the colo for your data?
I suggest you ask for a disaster recovery drill. They will try to discourage you by charging hundreds for this simple task as they have no set procedure in place.
Be very careful of these guys, but call support and ask for Julian. Pin him down on the above. However, if you value privacy your your customers, you should not use this product.

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