Review: Aurora Chrysler Dodge Jeep
Posted in the Mount Vernon Forum
Since: Oct 07
#1 Sep 14, 2008
I haven't bought a car here so I can't comment on the dealership's sales team but I did have an older model Chrysler repaired there. The repair itself was good and they did fast work at a reasonable price. However, upon arriving home I noticed a large softball-sized dent in the driver's side rear area that wasn't there before taking it in. They don't have a gated area for cars they're repairing and the car was left overnight in the main parking area in front of the shop. Either one of the mechanics hit it backing out of the repair bay or, as I suspect, it was hit by a car backing out of the parking space next to where my car was parked. Whatever the case, they were responsible since my car was left in their care.
A lot of calls and visits to the shop (a huge hassle and waste of my time) proved futile and the management refused to pay the simple repair (it would have only been a few hundred dollars to have the dent/scratches repaired). And now that they have not owned up to the damage they're getting negatively reviewed online and I will never take any future vehicle there, nor will I buy a vehicle from them. I will -- and have -- also told everyone I know not to do business with them. They really should have a locked gate for cars under repair and own up to damages incurred to vehicles that they are taking care of.
#2 Sep 16, 2008
Mr. Tangent, Being an employee at Aurora Chrysler when it was owned by Carter, i can tell you that place sucks. There was so much favoritism going on there that it was ridiculous. The owner hiring his 18 year old girlfriend's entire family and making room for them by letting go of long time employees. No wonder Carter lost his ass. And no, i wasnt one of them let go. At $7.00 an hour i found something else before they went under.
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