Beware of Tech on the Go computer ser...

Beware of Tech on the Go computer services!

Posted in the Mount Carmel Forum

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Maxine Berry

Savannah, TN

#1 May 10, 2010
Will took my computer in for warranty-covered work and about 3 weeks later (after SEVERAL phone calls and visits) told me he would be charging me for a piece of equipment covered by my new-computer warranty! I decided to take the computer else where and pay out of pocket for the service. That should be some indication of how awful my Tech on the Go experience was.
Anonymous

Johnson City, TN

#2 May 28, 2010
Maxine Berry wrote:
Will took my computer in for warranty-covered work and about 3 weeks later (after SEVERAL phone calls and visits) told me he would be charging me for a piece of equipment covered by my new-computer warranty! I decided to take the computer else where and pay out of pocket for the service. That should be some indication of how awful my Tech on the Go experience was.
Hello, Maxine.

I see you are still, after 3 years, talking about this same issue. When you take a computer to someone else while it's under warranty, the warranty is null and void. After I was nice enough to finance a computer to your daughter who didn't pay her bill for 5 months. But glad to see your persistence on this matter.

Tech on the Go has been in business for over 6 years. We are experts in the field and our work reflects that.-William C. Trent - Owner

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well duh

Bristol, TN

#3 May 28, 2010
Maxine.....It should be common knowledge if you have a new-computer warranty then you would contact the manufacturer and deal with them. If you contact someone to repair it other than that company , yes, that would make a warranty null and void. You should have checked out your options first. 3 years??? LOL Let it go ..... just let it go. Geez!! I have always heard good things about Tech on the go but have never had to use anyone YET! lol
Maxine Berry

Savannah, TN

#4 May 29, 2010
I tried to contact Will for THREE WEEKS. He did not return calls, and every time I would go by the shop, the door is locked. You don't leave people that need their computers with many options. Either wait 2 months to have it serviced, or not use it? Regardless of your idiotic remarks and rebuttal, the proper authorities were notified, including the Microsoft Anti-Piracy hotline. They were informed you sold me a brand new computer system with Microsoft Windows XP, yet failed to provide me with the product key or sticker of authentication. So to imply having 6 years of service makes you amazing is mindblowing. Reality, you're nothing but a shady person, who I believe is more suited to be selling used cars than working with computers.
Anonymous

Dandridge, TN

#5 May 31, 2010
Maxine Berry wrote:
I tried to contact Will for THREE WEEKS. He did not return calls, and every time I would go by the shop, the door is locked. You don't leave people that need their computers with many options. Either wait 2 months to have it serviced, or not use it? Regardless of your idiotic remarks and rebuttal, the proper authorities were notified, including the Microsoft Anti-Piracy hotline. They were informed you sold me a brand new computer system with Microsoft Windows XP, yet failed to provide me with the product key or sticker of authentication. So to imply having 6 years of service makes you amazing is mindblowing. Reality, you're nothing but a shady person, who I believe is more suited to be selling used cars than working with computers.
We regret that your experience with our company was unsatisfactory. We hope that everyone has a great experience with our company and wish that could always be the case. However, we understand there are times that this is impossible. Therefore, we strive daily to remain at the top of the industry in service related technologies, web content management systems and design, and VOIP solutions for your business or home to provide our customers with EXPERT services at affordable rates. Visit our website for more information. www.techonthego.net

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Maxine Berry

Savannah, TN

#6 May 31, 2010
I'm not sure how that last response justifies that fact you sell computers with pirated copies of Windows. Also, the fact you have ZERO college training in the field makes me hesitate to refer anyone to this business. I heard you were a security guard before opening your computer business. I'm sorry Will but you are under-qualified for this yield of work.
Concerned Citizen

Savannah, TN

#7 May 31, 2010
I am a former partner/employee of William Trent's. We parted ways about a year or so ago. I have personally witnessed him remove parts from client's machines and replace them with slower/older parts, and use the new ones for resale or his own machine. As for the woman above and her claim, yes I can understand that any business will void a warranty or service agreement if you have the machine worked on elsewhere. But avoiding said person for multiple months either hoping he/she will go away or take it elsewhere and void the warranty, is ridiculous. I'm not exactly sure how you haven't been brought up on legal charges yet but Will if you keep up this shady way of conducting business I can guarantee you, you will screw over the wrong person and end up paying dearly for it. Oh and one last thing. The nice article on your website about meeting the state senator; I called his Kingsport and Knoxville offices. His assistant returned my call the following day and said he's never heard of you.
Anonymous

Dandridge, TN

#8 Jun 1, 2010
Concerned Citizen wrote:
I am a former partner/employee of William Trent's. We parted ways about a year or so ago. I have personally witnessed him remove parts from client's machines and replace them with slower/older parts, and use the new ones for resale or his own machine. As for the woman above and her claim, yes I can understand that any business will void a warranty or service agreement if you have the machine worked on elsewhere. But avoiding said person for multiple months either hoping he/she will go away or take it elsewhere and void the warranty, is ridiculous. I'm not exactly sure how you haven't been brought up on legal charges yet but Will if you keep up this shady way of conducting business I can guarantee you, you will screw over the wrong person and end up paying dearly for it. Oh and one last thing. The nice article on your website about meeting the state senator; I called his Kingsport and Knoxville offices. His assistant returned my call the following day and said he's never heard of you.
This will be my final post on this unfortunate post. First of all, Tech on the Go has never been partnered with anyone. Second, I'm glad you have so much to say, Joshua Sherman, who posted this comment and who also is currently being charged with vandalism for slashing a tire on my car. Not counting the hit and run that involved my sister in Kingsport. You can't even show up for work. Third, We have never sold pirated versions of anything which is totally counter-productive, obviously. Your key was used on another computer by someone who had access to your computer. This is why your warranty becomes voided after taking it to another repair person who is not certified to work on our systems. We have no way of knowing what has been done. Warranties are there for your protection and should be used accordingly. After 3 years, Maxine, We've considered this matter resolved. On a lighter note, our high speed wireless internet service will be up and running this summer for the rural communities of Goshen Valley that couldn't formerly get broadband. Once the service network is complete, our customers will be a part of the most advanced network in the area with upgradeable speeds of up to 150mbps and Voice over IP telephone service with video conferencing included! We are diligently working towards the expansion of broadband services to rural communities and still provide the very best computer services around... period. When Charter and Embarq won't do it, We will!

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Maxine Berry

Savannah, TN

#9 Jun 1, 2010
When you sold me that computer, you NEVER gave me a copy of the XP CD, I NEVER got a hologram sticker w/ CD key on it. This is illegal. I called the Anti-Piracy hotline again (1-800- RU-LEGIT) and they said there is open pending case file on your establishment, Tech on the Go. Several people have called reporting you.
As for your above disgruntled employee, your services upset EVERYONE, customers AND employees. You would be out of business today if your daddy hadn't purchased the property and bailed you out. But don't worry, family or not, he will eventually see it was a poor investment and cut his loses before its too late.
well duh

Bristol, TN

#10 Jun 4, 2010
Mr. Trent, if I were you I would sue this biotch for slander! How come there are no complaints on the Better Business Bureau if he is so bad?
Betty Jane

Savannah, TN

#11 Jun 4, 2010
It's sad to see how low William has sunk. I remember when I was having him service my computers, that over the years, all the alcohol and prescription medication abuse and how it destroyed his mind, body and conscious. It's heartbreaking to see a good Christian boy fall to such evil temptation, to the point where it destroys his marriages, loss of his children, and downfall of a what seems to be a very promising business venture.
David Dinsmore

Savannah, TN

#12 Jun 4, 2010
The last time I was down there, the building was in a state of complete filth. Mountain Dew bottles full of chewing tobacco spit, wallpaper falling off the walls, and the god awful smell (very similar to a dirty men's locker toilet).
Still, all that could be semi-tolerable if the actual computer services were legit. But this business is a complete scam. The computer was never fixed, it sat in his backroom for THREE WEEKS. Only after countless badgering and phone calls did he even give me the time of day, just to quote me some outrageous estimate. I took it elsewhere, had it serviced the same day for a fraction of the cost.
I will be alerting the county board of health, and the state attorney general's office about the shady businesses being conducted on said premise.
People arent stupid

Dandridge, TN

#13 Jun 8, 2010
You really think people are that stupid, Joshua Sherman? We all know it's you forging comments and pretending to be Concerned Citizen, David Dinsmore and Betty Jane, I mean at least use an original name. I've never serviced a Betty Jane or even know a Betty Jane in the existence of my company or a David Dinsmore so I would welcome anyone to prove who is really behind these. This is a complete and out lie coming from the mouth of an ex-employee, JOSHUA SHERMAN who lives on Della St. next to City Hall. Absolutely Amazing the type of SCUM has infested our town. He drives a blue Suzuki Forenza with black wheels. So everyone knows who you are. He was terminated and now tries to Slander my company with lies. He is the prime suspect in a robbery in which my 2 personal laptops were stolen from the business and he had the only key and nothing else was taken. I have him on Security Camera slashing my tire in front of the laundry mat in Church Hill which he is currently being charged with.
He is behind 3 of the posts in this thread under the names Concerned Citizen, Betty Jane and David Dinsworth.
I will be contacting Topix to obtain the IP address for these posts.

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Mt Carmellian

United States

#14 Jun 9, 2010
People arent stupid wrote:
You really think people are that stupid, Joshua Sherman? We all know it's you forging comments and pretending to be Concerned Citizen, David Dinsmore and Betty Jane, I mean at least use an original name. I've never serviced a Betty Jane or even know a Betty Jane in the existence of my company or a David Dinsmore so I would welcome anyone to prove who is really behind these. This is a complete and out lie coming from the mouth of an ex-employee, JOSHUA SHERMAN who lives on Della St. next to City Hall. Absolutely Amazing the type of SCUM has infested our town. He drives a blue Suzuki Forenza with black wheels. So everyone knows who you are. He was terminated and now tries to Slander my company with lies. He is the prime suspect in a robbery in which my 2 personal laptops were stolen from the business and he had the only key and nothing else was taken. I have him on Security Camera slashing my tire in front of the laundry mat in Church Hill which he is currently being charged with.
He is behind 3 of the posts in this thread under the names Concerned Citizen, Betty Jane and David Dinsworth.
I will be contacting Topix to obtain the IP address for these posts.
Will, the post you attributed to 'David Dinsworth' is signed by David Dinsmore and he is definitely not Joshua Sherman. Maybe if you gave up the drugs you would do your homework a little better. Not to mention serving your customers better. I've known you a long time and you used to be a better person. Hopefully you will turn your life around and get right with Jesus.
Tom Phillips

Savannah, TN

#15 Jun 9, 2010
I've never used Tech on the go services yet, but from what I've heard over the past year, and now the owner's absolute rage on this forum, I'd like to keep it that way. Between stealing parts from peoples computers, police report drama, drug and alcohol abuse on premise, and the lack of technical skills; this seems like an avoidable disaster.
I also read the above person crying out about pirated copies of Windows. Well I called that Microsoft hotline and they confirmed this person/business has a large complaint file.
Hardies Employee

Savannah, TN

#16 Jun 9, 2010
Didn't Will say several posts ago we was done acknowledging this thread?
Apparently not, so my only question : You mad guy?
LOLOLOL
Board of Health

Savannah, TN

#17 Jun 10, 2010
This dude just say he was gonna be openin a Internet Cafe there? I was in there about 4 weeks ago and seen a cockroach the size of a small kitten. I'm sure chocolate-covered insects are a treat in some third world countries, but I don't think Hawkins County is ready for that just yet guy.
Tech on the Go

Savannah, TN

#18 Jun 16, 2010
We're proud to announce the opening of our new Internet Coffee Bar!
If you thought our computer skills sucked, wait till you try our coffee!
Wow

Murfreesboro, TN

#19 Jun 18, 2010
You people in Kingsport need lives.
Mustang76

Savannah, TN

#20 Jun 18, 2010
People in Kingsport might need live-saving if they drink this guys coffee. I HOPE he's not brewing coffee in containers he's been spitting chewing tobacco in all day. The thought of consuming anything internally on those premises makes me want to vomit. Besides why would I want to pay $8 for a cup of stale coffee in some rats nest dive, when I can go a few feet down the road and enjoy fresh coffee and free wireless internet at McDonalds or Hardee's? Seems.. cleaner.. and less detrimental to my health!

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