morristown tn chic

Morristown, TN

#81 Nov 1, 2008
Beth wrote:
Well i finally found my hairdresser, since i'm new in town it was very frusturating.. i go to stephanie at sheer structure.. she is very sweet and treated me like royalty when i was there.. I definently WILL be back... so good luck ladies with going elsewhere!!!!
Hey Stephanie how have you been doing lately?
Two Face

Morristown, TN

#82 Nov 1, 2008
sara wrote:
i love my stylist at shear structure, i have never been anywhere where they truly work with me to make me achieve exactly what i want-try CANDIE she is awesum!!!
Candie is great
Just Curious

Morristown, TN

#83 Nov 2, 2008
You should try Raeanna at La Belladonna in Jefferson City, she's the best! The prices are reasonable for cut and color and she honest and a perfectionist. It takes a while but that's only because she wants to do it right. I'm sorry that someone butchered your hair, that really stinks. I hope you are fully recovered now :)
poor customer service

Cincinnati, OH

#85 Nov 4, 2008
poor customer service wrote:
I recently purchased some product at a west end salon. Keep in mind that this was all product recommended by a stylist who works there. After a couple of days, I would like to return or exchange the product. I do have a receipt and the product seems to dry out my hair. I was told on the day that I purchased that they will exchange
if it doesn't work but she was not sure about the refund. I am told today in a not so nice way that they do not do exchange or refund. I understand that some places have a policy on returns and that is fine. My problem is the attitude of the person at the salon. The owner was supposed to call me back and I have heard nothing. If I shell out $90.00 for product, could you have the courtesty and customer service skills to at least offer a suggestion of a product to counter the drying effect this has had on my hair instead of repeating over and over that you do not refund? You should stand behind the products you are selling and if you are not going to exchange/refund.....be nice about it.
Update:
I never received a phone call from the owner of the salon. Obviously the girl I did talk to just wanted to get off the phone so promised me a call back. Anyway, I emailed the owner of the salon last Friday and explained my situation to her. I still have not received a reply from her. It seems as though they do not care about the opinion of one customer. They truly have the worst customer service I have come across in a while. Not even so much as a sorry from them.
Peg Bundy

Morristown, TN

#86 Nov 4, 2008
poor customer service wrote:
<quoted text>
Update:
I never received a phone call from the owner of the salon. Obviously the girl I did talk to just wanted to get off the phone so promised me a call back. Anyway, I emailed the owner of the salon last Friday and explained my situation to her. I still have not received a reply from her. It seems as though they do not care about the opinion of one customer. They truly have the worst customer service I have come across in a while. Not even so much as a sorry from them.
and this salon is?????
poor customer service

Cincinnati, OH

#87 Nov 4, 2008
Peg Bundy wrote:
<quoted text>
and this salon is?????
I know many of you have had good luck with this particular salon and I AM NOT in any way saying anything bad about their stylists abilities. They may be great.....I don't go there to get my hair done. I hve only purchased products there. The salon is Shear Structure and I will say it again....their customer service is horrible.
Stylist

Morristown, TN

#88 Nov 4, 2008
First of all, let me say that I am NOT an employee of the salon in question.

I understand that you may be upset about spending $90.00 in product that you feel is too drying for your hair. However, refunds and exchanges are often not possible for used personal care items unless you have specific written permission from the manager.
As far as your e-mail that has not been answered, most salons are closed on Mondays and hopefully that is the case here.
I'm sure that they care about your opinion, as most stylists and salon owners do. Reputation is a huge factor fo us.
Cal Gal

Morristown, TN

#89 Nov 4, 2008
In the future you might want to check return/exchange policy prior to purchasing at any salon. My personal salon stands behind any product but they have likely used it on me before I even think about buying it. There was the incident with the Big Sexy Hair root pump causing sores on my scalp and flaking over a week or two of use- yes they exchanged it for a less irrating product and would have refunded if that is what i wanted. If I ever just drop in a JCP, Regis, or MasterCuts to buy a product because they are having a sale or my salon is closed and I really need that day- I always inquire about the policy and if it's not good, then I wait.$90 is sure as heck alot of money to pay for any products - even 3 of them- I guess my question is what the heck name is the product(s). Good luck, if i were you I would email the company name - not the salon and explain what has happened. They might give you a refund or some kind of voucher for other products - did you get a receipt, pay by check or credit card?
poor customer service

Cincinnati, OH

#90 Nov 4, 2008
Cal Gal wrote:
In the future you might want to check return/exchange policy prior to purchasing at any salon. My personal salon stands behind any product but they have likely used it on me before I even think about buying it. There was the incident with the Big Sexy Hair root pump causing sores on my scalp and flaking over a week or two of use- yes they exchanged it for a less irrating product and would have refunded if that is what i wanted. If I ever just drop in a JCP, Regis, or MasterCuts to buy a product because they are having a sale or my salon is closed and I really need that day- I always inquire about the policy and if it's not good, then I wait.$90 is sure as heck alot of money to pay for any products - even 3 of them- I guess my question is what the heck name is the product(s). Good luck, if i were you I would email the company name - not the salon and explain what has happened. They might give you a refund or some kind of voucher for other products - did you get a receipt, pay by check or credit card?
I did check the refund/exchange policy beforehand. That is why I am so upset. I was told that even if I could not get a refund, it would still be possible for an exchange. I would not have spent 90.00 for products that the stylist recommended if I hadn't checked the return policy. Now that I have a problem with the product...they are not willing to stand behind what one of their stylists told me was the policy.
poor customer service

Cincinnati, OH

#91 Nov 4, 2008
Stylist wrote:
First of all, let me say that I am NOT an employee of the salon in question.
I understand that you may be upset about spending $90.00 in product that you feel is too drying for your hair. However, refunds and exchanges are often not possible for used personal care items unless you have specific written permission from the manager.
As far as your e-mail that has not been answered, most salons are closed on Mondays and hopefully that is the case here.
I'm sure that they care about your opinion, as most stylists and salon owners do. Reputation is a huge factor fo us.
Trust me, I do understand that often times returns or exchanges are not possible, which is why I asked before I purchased if it could be returned or exchanged. I didn't even think to ask for this in writing. I guess I just assumed that an employee of the salon would be knowledgable enough in their policies to tell me. If she was not sure, she should have said so.I hope that being closed on Monday is the case. I would hate to think that after several years of spending money on products and recently cosmetics at this salon, that they do not care about my opinion. I am willing to give anyone the benefit of the doubt and will gladly re-post if I do get some sort of response. Unfortunately for me it does not look like I am going to hear back from them. It has been a week since my initial phone call and was promised a call back and my email was sent Friday morning.
Betty Boop

United States

#92 Nov 4, 2008
poor customer service wrote:
<quoted text>
Trust me, I do understand that often times returns or exchanges are not possible, which is why I asked before I purchased if it could be returned or exchanged. I didn't even think to ask for this in writing. I guess I just assumed that an employee of the salon would be knowledgable enough in their policies to tell me. If she was not sure, she should have said so.I hope that being closed on Monday is the case. I would hate to think that after several years of spending money on products and recently cosmetics at this salon, that they do not care about my opinion. I am willing to give anyone the benefit of the doubt and will gladly re-post if I do get some sort of response. Unfortunately for me it does not look like I am going to hear back from them. It has been a week since my initial phone call and was promised a call back and my email was sent Friday morning.
Were you given samples of the product to use before you purchased it?
Stylist

Morristown, TN

#93 Nov 4, 2008
Betty Boop wrote:
<quoted text>
Were you given samples of the product to use before you purchased it?
I would like to know the answer to that as well. Usually, well educated stylists give samples (or try the product out on the client first) before the sale. Especially if it is a high end or exclusive product.
poor customer service

Hermitage, TN

#94 Nov 4, 2008
She did try to give samples but did not have samples of all the products. I purchased 4 total products. 3 of which I had never used before. I know that not all products work for everybody and my experience with these products may be different than anyone else's. It dried my hair out and this is not something that happens after one or two uses of a sample, which is why I inquired about the exchange. I also asked for something for damaged or dry hair and was given volumizing products but was told it would be good for my hair. When I called back, I was then told by someone else that volumizing products would be drying for my hair. Why then would someone give me volumizing products when I asked for something that would be good for dry or damaged hair? My issue as I have stated is the customer service. I've said that I understand if a salon cannot give refunds or exchanges. My problem is that I was told the day I purchased that I could exchange. Now I am being given the run around and nobody wants to return my call or email. It is not the sylists fault if a particular product did not work for me. I am having a problem with the salon because I cannot get someone in management or the owner to address the issue of me being told that I could refund or exchange and now am being told absolutley no I cannot. I want to clarify that I do not in any way blame a stylist or think that they are not good at their job because the product didn't work for me. I just want someone to have the courtesty that any business owner should have and acknowledge my problem instead of ignoring it.
Jada

United States

#95 Nov 4, 2008
poor customer service wrote:
<quoted text>
I did check the refund/exchange policy beforehand. That is why I am so upset. I was told that even if I could not get a refund, it would still be possible for an exchange. I would not have spent 90.00 for products that the stylist recommended if I hadn't checked the return policy. Now that I have a problem with the product...they are not willing to stand behind what one of their stylists told me was the policy.
I have been a client of Shear Structure for over 3 years. I have my hair and spa services there, I also purchase product and Bare Essentuals from them. They have friendly, knowledgable stylists that have always been willing to help me in any way. I know that they do not do refunds on product or makeup, but they will exchange within 7 days with a receipt. Did you try going by there with the product and your reciept? Also, is it possible that your hair could have become dry as the result of something else?
Betty Boop

United States

#96 Nov 4, 2008
Do you mind telling me the brand of the products you bought?
poor customer service

Hermitage, TN

#97 Nov 4, 2008
Jada wrote:
<quoted text>
I have been a client of Shear Structure for over 3 years. I have my hair and spa services there, I also purchase product and Bare Essentuals from them. They have friendly, knowledgable stylists that have always been willing to help me in any way. I know that they do not do refunds on product or makeup, but they will exchange within 7 days with a receipt. Did you try going by there with the product and your reciept? Also, is it possible that your hair could have become dry as the result of something else?
I have also gone there for several years for spa services, products and most recently bare minerals. They have always been nice until this. None of the stylists who work there now have ever done my hair. I did call within 7 days and I did have a receipt. I was told on the phone that they would not exchange. The only thing I am asking for is the courtesy of a call back and to acknowledge my problem because I did specifically ask for something that would not be drying and be good for damaged hair. I was told when I called that this product would in fact be drying if used daily because it is volumizing and volumizing products tend to be drying. I won't argue that they are great stylists and I am not having an issue with the stylists. My issue is more with the owner or manager simply because they won't even give me a call back.
poor customer service

Hermitage, TN

#98 Nov 4, 2008
This will be my last post on this subject. I don't want it to turn into something where it seems like I am blaming the stylists. I try to be a fair person and it would not be fair to let any blame fall on the stylists. If someone were to read this and not go all the way back to the beginning of my postings, it may seem to them that I am blaming the stylists. They are probably great at their job and have many satisfied clients and I would not want their business to suffer because I am upset about the customer service. I am simply saying that the manager or owner should practice better customer service when dealing with an unhappy customer and give the courtesy of a call back. Even if you have no intention of refunding or exchanging....call back and explain why.

Since: Mar 08

Russellville

#99 Nov 5, 2008
I purchase my products at Sally's. The ladies in there are very helpful, and Sally's takes products back if you don't like them, although even if I don't use them, I pack-rat them.. :0
lovely girl

Morristown, TN

#100 Nov 5, 2008
poor customer service wrote:
This will be my last post on this subject. I don't want it to turn into something where it seems like I am blaming the stylists. I try to be a fair person and it would not be fair to let any blame fall on the stylists. If someone were to read this and not go all the way back to the beginning of my postings, it may seem to them that I am blaming the stylists. They are probably great at their job and have many satisfied clients and I would not want their business to suffer because I am upset about the customer service. I am simply saying that the manager or owner should practice better customer service when dealing with an unhappy customer and give the courtesy of a call back. Even if you have no intention of refunding or exchanging....call back and explain why.
Is the product in a green container. i used that and it dried my hair out too. I used to get my spa services there too. Now i go to a salon downtown.
poor customer service

Cincinnati, OH

#101 Nov 6, 2008
lovely girl wrote:
<quoted text>
Is the product in a green container. i used that and it dried my hair out too. I used to get my spa services there too. Now i go to a salon downtown.
It wasn't in a green container, I'm at work so I don't have the bottles with me but if I remember correctly, they are all pink.
What salon do you go to now and are you happy with them?

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