Morehead Tire And Auto
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Cautious Customer

Winder, GA

#1 Sep 30, 2010
I am wanting to make customers aware of something that happened to me today, Sept. 29, 2010 at Morehead Tire And Auto. I took a 1988 Nissan Stanza there to have some exhaust work done on it. It is a car that has over 200,000 miles on it, but runs great. I pretty well knew the catalytic converter was stopped up on it and probably had some other exhaust problems, so I took it to have it examined and repaired.

As I thought, it did definitely needed a catalytic converter. I told Keith at Morehead Tire And Auto to go ahead and put a new converter on it and do whatever else needed to be done to the exhaust. I then walked around Morehead to pass the time while the car was being worked on.

After being gone a while, I walked back by to check on the status and saw the car was still on the rack. I then talked to Keith out in the parking lot and told him that I forgot to tell him to have them put the old converter in the trunk of the car because I was going to take it to the scrap yard to get some of my money back. Keith then told me he had to send it back to the parts place because they charged him a core charge. I then told Keith that didn't sound right to me and I had never heard of having to pay a core charge on a catalytic converter. Keith then told me they charge him one. I then asked Keith where he gets his parts from and he said Louisville, but didn't say where.

I then walked away and got on my cell phone and called Napa to see if a core fee was charged on catalytic converters. Napa told me no. I then called Napa Distribution in Louisville and they told me the same thing. I then confronted Keith and told him I called Napa in Louisville and they said there was no core charge on a converter. Keith said they didn't order from Napa, but from a place in Louisville called Landsliders Distribution. I then got on my cell phone to directory assistance, right in front of Keith, and asked for the number, but was told there was no listing. I then asked Keith for the number and he hesitated in giving it to me for quite some time, and when he finally did it was an 859 number, which is not a Louisville area code. I then told Keith I was sure Louisville's area code was 502 and he said it was 859 and he gave me the right number. I called in front of him and was told it was not a working number. I then asked Keith what the core charge was that they charged him and he said $30. I then told Keith to redo the invoice and I'd pay him the core charge and keep the converter and take it to the scrap yard. Keith got the converter and gave it to me and said since I was upset he wasn't going to charge me the core charge. I insisted on paying it before taking the converter and told him to just note it on the invoice. He would not and told me he didn't want to lose my business and to just take the converter.

I then left and took it to Caudill's Recycling and got $30 out of it.

I went home and got on the internet and searched for Landsliders Distribution, but found no such business. I then did a reverse look up on the phone number Keith gave me and all it said was it was a cell phone and you have to pay to get the rest of the info.

All I can say is I'm $30 less poor because I would not let myself be ripped off. I knew there was no core charge on a converter. I also believe there is no such place as Landsliders Distribution. If there is, they don't advertise very well, as I could not find them via directory assistance or on the internet. I also saw numerous invoice lying around in their office with Napa Auto Parts on them, leading me to believe that is where they order their parts.

There may be other people who are hooked in this fashion. Don't let it happen to you. Either Morehead Tire And Auto or Landslider's Distribution, if it exists, was going to rip me off and sell the converter for scrap instead of me getting the money out of it.

JUST BE CAREFUL!!!!!!!!!!
when

Plummers Landing, KY

#2 Sep 30, 2010
I had a tire with an air leak and took it in to Morehead Tire and Auto to get patched. They charged me $10. The next day I was about to go home from class and the tire was flat. I took it into a place on main street (I think it was called Fannins) because it was the only place open. They patched my tire and said that they would bet a years salary that it definitely had not been patched any time soon, let alone the day before. Never had another problem out of it and never went back to Morehead Tire and Auto.
not good business

Lexington, KY

#3 Sep 30, 2010
Thank You, this is really NOT good!! I personally would not do business with someone that is Dishonest!!
Busybody

Olive Hill, KY

#5 Sep 30, 2010
I can't believe in this era of topix & facebook that businesses will be dishonest! It's too easy to get their business ruined. I don't know if these things happened to a male or female but you should see how mechanics in general prey on women.
Cautious Customer

Winder, GA

#6 Sep 30, 2010
Busybody wrote:
I can't believe in this era of topix & facebook that businesses will be dishonest! It's too easy to get their business ruined. I don't know if these things happened to a male or female but you should see how mechanics in general prey on women.
Mechanics in general tend to prey on women because they think women know nothing about cars or mechanics and will believe anything they say. Now, to a large degree this may be true. I mean no offense by that and hope none is taken. There are women who know cars and mechanics, but as a rule it is probably predominately men who know most about cars and mechanics and that is why women are often easy targets for them.

Now to reiterate a little about what went on today. When I first asked Keith for the phone number to the place in Louisville where they order their parts, he seemed quite nervous and told me he would have to look it up. If this is a place they order parts from every day, then it is a number he should have been familiar with. However, I told him that was fine and he could look it up for me. When he walked into the office, I walked in right behind him. Of course, I stopped at the counter and he continued on to the back and went through the back office door that leads into the bay areas. I could see him talking with at least one of the women who works there. When the lady who prepares the invoices came out, I could immediately detect a difference in the way she acted toward me. Now whether he had said something to her or whether this was coincidence, I can't say. Keith made two or three trips back and forth from the back to the front and was talking on the phone and made several calls and was picking up other invoices. It seemed to me he was hoping I would let it go and forget about asking for the number to the parts place in Louisville. It probably took a good ten to fifteen minutes for the lady to finish preparing my invoice. When she finally did finish it, she laid it on the counter and told me what my total bill was. Keith was sitting at a desk at this time talking on the phone with another customer, or so that is what it appeared he was doing. I then told the lady that before I paid the bill I wanted that phone number Keith was supposed to have gotten me and I told her I guess he had forgotten because he was busy. Of course, I didn't really believe this. A lady at another desk then asked me what phone number I wanted. I told her I wanted the number to the place in Louisville where they order their parts. She then asked me where I was talking about. I thought it was strange that she didn't know, since they supposedly ordered their parts from there. I then told her Keith said it was Landsliders Distribution. I then asked Keith if that was right, if it was Landsliders Distribution in Louisville and he said yes. The lady at the desk then asked the lady who prepared the invoice to hand her the rolodex. The lady then got the rolodex to look the number up and started to flip through it and Keith then reached and grabbed it out of her hand and told her he would look it up. I'm sure this is because he knew she would find no such number. He then gave me the (859) number, which I immediately knew was not a Louisville phone number.

Now, I admittedly know little about mechanics or car parts. However, I am very good at detecting when I'm being lied to and when someone is trying to rip me off. I'm very good at reading people. I just happened to not believe it when Keith told me he had to keep the converter because he had to pay a core charge on it.

So many people are taken advantage of and ripped off because they automatically assume what they are being told is correct and they don't challenge it. There is no telling how many good people have been taken advantage of in this fashion. Mechanics and other business people in general tend to prey on those who they think know less than them.

That being said, my hat is off to the honest business person!
good luck

Plummers Landing, KY

#7 Sep 30, 2010
I have always had pretty good luck with Major Brands. The biggest problem I have with them is I always ask them to check it out, call me with an estimate (they have a number where I can be reached anytime) and then do the work. Well, the only time I got a call before they fixed it was just because they had to order the part. It always ends up being fine, but it would be nice to have an idea of the price before it was done so that I could change my mind if it was higher than I thought it would be.
larnce

Olive Hill, KY

#8 Oct 1, 2010
caudills scarp yard on cranson owns morehead tire and auto or part of it thats why they wanted the converter and it was worth more than $30 you got ripped off i would never go there
rum runner

Alto, GA

#9 Oct 1, 2010
TAKE THEM TO SMALL CLAIMS COURT.thats what it's for.
neighbor

Lexington, KY

#10 Oct 1, 2010
thats the only job lazy a.s.s keith has ever had his wife always made the living.He is apiece of s.hi.t..........Never see me there
Nomoreproblems

Safat, Kuwait

#11 Oct 1, 2010
I had a moaning noise coming from underneath my truck. I was almost certain that it was the rear brakes not releasing, but as its a newer truck I wanted a second opinion. I took it to keith and dropped it off. I was told it would be driven by their " best Mech. " by keith. I got a call about 10 min. after I dropped it off and was told by Kieth to come back down as he needed to discuss the problem. I got down there and he tells me its my tranny, that the bands were slipping. They could replace it. I said I would take it back to where I bought it from as its under warrenty and you should have seen his manner towards me change. I took it back and it was not my tranny but the brakes as I suspected. I will not ever take any of my vehicles back to that dumbass. He is a rip-off artist.
Cautious Customer

Winder, GA

#12 Oct 1, 2010
larnce wrote:
caudills scarp yard on cranson owns morehead tire and auto or part of it thats why they wanted the converter and it was worth more than $30 you got ripped off i would never go there
I was actually told I should have been given more for the converter than $30. That may be the case. I don't claim to know much about what a converter is worth. It was recommended that I take it to Caudill's. The recommendation to take it to Caudill's came from a friend of mine who works at another garage in Morehead. The recommendation did not come from Caudill's. This same friend told me to be careful in dealing with Morehead Tire And Auto. I did not take it to the garage my friend works at because they don't do exhaust work. Now, it is kind of strange to me how Keith at Morehead Tire And Auto told me the core charge was $30 when I asked him what the core charge was. The thing I find strange about that is that is exactly what Caudill's gave me for my converter. So, if what you are saying is correct and if Morehead Tire And Auto owns or has a hand in Caudill's business somehow, maybe Keith knew exactly what they would give for that particular converter. I took it to Caudill's on US 60. When they told me $30, I told them that the person who recommended I take it there had told me they would give at least $50 to $75 for it and the guy at Caudill's told me it all depended on the type of converter. That may or may not be the case. However, even at getting $30 for it, that is still $30 I would have lost had I let Morehead Tire And Auto keep the converter. I have a cousin who said he thought I should have gotten more for the converter, but he also said some of them would bring more money than other, because some are bigger than others. So I don't know if Caudill's told me right on that one or not, but I do know I would have gotten absolutely nothing if I had not stood up to Morehead Tire And Auto. When a mechanic takes something off your car, it is not their property. It is yours. There are some parts that you are charged a core charge on and when you bring the core back you are reimbursed the core charge. Again, I know very little about mechanics, but I knew good and well I was being snowed on that one.
Sure

Morehead, KY

#13 Oct 1, 2010
That is really good information. Thanks for the heads up. They have screwed themselves. It's a bad time to be losing business in this economy.
sounds like

Morehead, KY

#14 Oct 1, 2010
Oh yea I will never go there again after what they did to my mom. She took her Toyota Corolla there to have the oil changed and when she went to pick up the car there was a huge crease in the hood. This car is only a couple of years old and she treats it like a baby because it was the last thing she bought before she retired and wants it to last for awhile because she didn't know if she could afford a new car on her retirement. Anyway the crease was not there before and we just happen to have pictures that were taken near the car before she took it in there and you can tell there is no crease. They claimed they had no idea what she was talking about even though one side of the hood was sticking up a 1/2 inch. She asked them again what happend they then said it was like that when she brought it in. No she said and I am going to ask you one last time what happend. They continued to deny it and Keith wasn't there that day. She contacted a friend of hers who is a lawyer and she told her to call back in the morning and let them know she contacted a lawyer. She called and talked to Keith who told her she was crazy and it was like that when she came in. She then dropped the lawyer comment and all of a sudden he was super nice and apologizing. My boyfriend, who was a mechanic at one point, thought it looked like somebody left the oil cap laying on the engine when they closed the hood because of the circular indention in the hood. Keith all of a sudden started stuttering when she mentioned this and said oh we will fix it I promise. She took the car down and there and he gave her the runaround until my dad showed up and pretty much told them to fix it or hire an attorney and we will see you in small claims court. He began to stutter again and begged dad not to do that and he would have it fixed in no time. Well 3 weeks later they finally fixed it but it looked like crap so dad went back down there and told him either have a body man fix it or yet again we will see you in court. It did finally get fixed but they are just a bunch of crooks.
Wellll

Lexington, KY

#15 Oct 1, 2010
Aaron's or Major Brands is only way to go
F-ckn Fed Up

Morehead, KY

#16 Oct 1, 2010
ooh.... that just burns me up!:(
I cant stand these small town inbred local businesses that treat people wrong. I swear they have it set up right:
-you buy a car from Fannin's
-it breaks and you take it to Morehead Tire &Auto
or Fannin's Ashland
-they overcharge for parts and labor, then sneak in hidden costs like an overnight fee, towing, blah blah
-then you leave and 3 months later another problem
thankyou soooooo much for this, i swear the ONLY place (mechanics) i really REALLY trust are 1)the guys at Major Brands and 2)the folks at Walmart's Tire Lube Express
thats it, the rest are as good as crooks
kentucky

Hillsboro, KY

#18 Oct 1, 2010
i took my car there a few years ago ONLY because my uncle was supposedly friends with the guy ran the place. it needed a fuel pump, which i knew, and they ordered one and put it on, but the problem was not fixed. they charged me for the fuel pump and labor of course, but would not redo the job. i was told (to my memory) that only 10% of fuel pumps were any good and it was the luck of the draw. wow. almost 400 dollars down the drain. i then took it to one of the guys who works at major brands, but has his own garage at home, and he fixed it no problem. he is awesome and has never ripped me or my mom off. yes, i am a woman. and i sure appreciate a honest man who earns what he charges folks. ps, the bad story i told was of the place on the corner of first st and bradley avenue, and was several years ago and i am not sure if it is the same owners or not, but it sure sounds like it.
well

Lexington, KY

#19 Oct 1, 2010
teddy wright is a good mechanic if he can find tiime to do it, aarons and major brands. all the others can rot away. i learned to fix my own stuff because of the few that were bad. i bought a repair manuel and did it , some things were not as hard as it sounds if u follow the directions in the book.
drifter

Morehead, KY

#20 Oct 1, 2010
Cautious Customer wrote:
<quoted text>
I was actually told I should have been given more for the converter than $30. That may be the case. I don't claim to know much about what a converter is worth. It was recommended that I take it to Caudill's. The recommendation to take it to Caudill's came from a friend of mine who works at another garage in Morehead. The recommendation did not come from Caudill's. This same friend told me to be careful in dealing with Morehead Tire And Auto. I did not take it to the garage my friend works at because they don't do exhaust work. Now, it is kind of strange to me how Keith at Morehead Tire And Auto told me the core charge was $30 when I asked him what the core charge was. The thing I find strange about that is that is exactly what Caudill's gave me for my converter. So, if what you are saying is correct and if Morehead Tire And Auto owns or has a hand in Caudill's business somehow, maybe Keith knew exactly what they would give for that particular converter. I took it to Caudill's on US 60. When they told me $30, I told them that the person who recommended I take it there had told me they would give at least $50 to $75 for it and the guy at Caudill's told me it all depended on the type of converter. That may or may not be the case. However, even at getting $30 for it, that is still $30 I would have lost had I let Morehead Tire And Auto keep the converter. I have a cousin who said he thought I should have gotten more for the converter, but he also said some of them would bring more money than other, because some are bigger than others. So I don't know if Caudill's told me right on that one or not, but I do know I would have gotten absolutely nothing if I had not stood up to Morehead Tire And Auto. When a mechanic takes something off your car, it is not their property. It is yours. There are some parts that you are charged a core charge on and when you bring the core back you are reimbursed the core charge. Again, I know very little about mechanics, but I knew good and well I was being snowed on that one.
caudills on 60 isnt connected, its the caudills scrap on rt 377 thats supposed to own part of it
Cautious Customer

Winder, GA

#21 Oct 1, 2010
drifter wrote:
<quoted text>caudills on 60 isnt connected, its the caudills scrap on rt 377 thats supposed to own part of it
Ok. Thanks for that information. I just assumed the same people owned both Caudill's locations.
larnce

Olive Hill, KY

#22 Oct 1, 2010
thats right its caudills on 377 but they are kin and help each other

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