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curious

Gainesboro, TN

#1 Oct 18, 2013
how do ya'll feel about silver angels the new home health care place... some say its a great place too work others not so much, they say there short on staff now where so many have quit, i heard there taking ppls hrs bc of favoritism & given them too other workers..
a Blessing

Cookeville, TN

#2 Oct 18, 2013
curious wrote:
how do ya'll feel about silver angels the new home health care place... some say its a great place too work others not so much, they say there short on staff now where so many have quit, i heard there taking ppls hrs bc of favoritism & given them too other workers..
Silver Angels have kept people out of the nursing home and at home where they want to be. It think that is a blessing. There is not favoritism, workers are sent to where there is need. Some refuse to drive more than several miles to see a client. Some think the work is to much or don't want a particular client. I also think YOU are trying to stir up trash talk!
curious

Gainesboro, TN

#3 Oct 18, 2013
well i happen too know a very good friend that worked there that has explaned one then once has her client has been took from her too be given too one of tonys high class buddys.... and no thank u very much i wasnt starting anything other than trying to find out more about them for personal reasons... but b4 myself or family decides too work for them id like too know how they up hold there bus....
curiousier

Cookeville, TN

#4 Oct 18, 2013
curious wrote:
how do ya'll feel about silver angels the new home health care place... some say its a great place too work others not so much, they say there short on staff now where so many have quit, i heard there taking ppls hrs bc of favoritism & given them too other workers..
How is it funded? I have heard its better than being in the nursing home. Always room for improvement.
truth

Gainesboro, TN

#5 Oct 18, 2013
i agree ... i worked for them for almost a year and every time i got a client i really liked he would change me ... he dont seem too care about the clients feelings either ... cause he was just gonna let other ppl show up without explaining why i would no longer be there....
truthbetold

Gainesboro, TN

#6 Oct 18, 2013
idk much about them but my granny had them and he either sent ones that would not do there job ...and when she would report to him he would act as if she was over stating .... then when she got one she really told alot of 6 months later he took her then gave her back one that sits on her phone most of the day....
bethefirsttotell

Gainesboro, TN

#7 Oct 18, 2013
i worked for them and yes there a blessing too the ones that really need the help but i agree there not fair too there workers some really try to do there best ... so yes they in more improvement thats a fact..i loved all my clients but got moved around some much... they dont have time too get too know you and for these old people its hard enough remembering there own name let a lone . having a defferent person in and out of there homes
Clients are Top Priority

Cookeville, TN

#8 Oct 19, 2013
curious wrote:
well i happen too know a very good friend that worked there that has explaned one then once has her client has been took from her too be given too one of tonys high class buddys.... and no thank u very much i wasnt starting anything other than trying to find out more about them for personal reasons... but b4 myself or family decides too work for them id like too know how they up hold there bus....
Since your "very good friend" works for S.A. she should be able to answer all your questions. One thing I can tell you is that YOU are not the only Silver Angel employee who has been moved to another client. You are moved out of need and what is best for the clients. A good S.A. employee is adaptable and should be able to meet the needs physically, emotionally and mentally of all Silver Angel clients. It isn't all about cleaning their home. A skilled and compassionate S.A. should also be able to make their new client or any client if it is only for one visit feel comfortable and at ease with the transition. One should never go in to a new client or any client complaining and bitter bad mouthing other Silver Angels and their management. Nor should they join in negative conversation with other S.A. or those not affiliated with S.A. while in the presence of a client. Actually you should not discuss S.A. business involving your client with anyone. I think we all know what HIPPA is! Involving the client in one's own personal problems is another no no. This negativity is contagious to the client and not in their best interest and well being. Silver Angels will work with an employee who is in a difficult situation but their first priority is always their clients not the convenience and desires of their employees. They try to keep you as close to home as possible but with the growing clientele that is not always possible. Some S.A. go where they are needed without a complaint yet some refuse to drive more than several miles. This results in moving people around to insure all clients needs are met. Silver Angels covers a large area and several Counties not only Monterey and Putnam County. The good thing is they are growing every day and that is job security!
pondering

Cookeville, TN

#9 Oct 19, 2013
Are they government funded? How do you qualify to get services from S.A. The client should come first but that doesn't always happen, the employees should be treated equally and that doesn't always happen. Most government funded places have chosen people or family members that get the pick of the best jobs, not saying this one does. If you really want to know how this agency is doing go and listen to the clients, really listen and don't go to the ones that are hand picked.
Clients are Top Priority

Cookeville, TN

#10 Oct 19, 2013
pondering wrote:
Are they government funded? How do you qualify to get services from S.A. The client should come first but that doesn't always happen, the employees should be treated equally and that doesn't always happen. Most government funded places have chosen people or family members that get the pick of the best jobs, not saying this one does. If you really want to know how this agency is doing go and listen to the clients, really listen and don't go to the ones that are hand picked.
If you are interested in obtaining S.A. services the office is located on the corner of Commercial Ave and Holly St. Regarding what you call employee favoritism. I don't call it favoritism I call it common sense.(example) an employee who has worked for S.A. years vs an employee who has worked several months, an employee who will go anywhere when asked vs an employee who always refuses or will not answer their phone on their days off, an employee who is always complaining and gossiping vs an employee who does their job without complaints and gossip (gossip always gets back to the one being talked about sooner or later), an employee who misses a lot is repeatedly late vs an employee who seldom misses or is seldom late. Who would most employers "favor"? Again I will tell you Clients are treated equally that is why employees are moved around. The employees should also treat the clients equally by going to where they are needed and not favoring one particular client they feel belongs to them and only them! Clients are not personal property! The government has nothing to do with the scheduling of S.A. employees nor are any Government employees working for Silver Angels. By government funded are you referring to are they like Highland apartments where the government pays for part of their rent and rent is based on their income? Are you asking are they also under Government guidelines like the nursing home? Silver Angels employees are expected to follow HIPPA just like all other health care employees! This includes releasing client information medical or personal to ANYONE. You are breaking HIPPA guidelines by something as small as telling someone who your client is. A S.A. employee can be fined by HIPPA which is Government operated for releasing client information and they are well aware of this. All employees are educated of all HIPPA guidelines through their initial training, mandatory in-services and this is always a topic in mandatory meetings. Employees sign a HIPPA statement upon employment stating they understand and have been educated of HIPPA guidelines. Are you asking who pays for the clients services from S.A. if so you would have to ask the client and that would be against HIPPA! If you want to know if any Government assisted program pays for S.A. services go to the S.A. office for this information. While you are visiting with a client to get their input on how the Silver Angles are doing you might want to ask the client's if any S.A. employees are talking about other clients, S.A. management and employees to them because that is breaking government guidelines and against Silver Angels guidelines but most of all causes undue stress on clients. S.A. client's should not be involved in stirring up gossip and hard feelings. Is this really in the clients best interest? If a S.A. employee feels they have a problem they should discuss this with S.A. management not their client or other S.A. employees. Silver Angels and like businesses are the best thing that has ever happened for the elderly. Every State has this service and the main goal is to keep the elderly at home as long as possible and that is what everyone wants!
pondering

Cookeville, TN

#11 Oct 19, 2013
I was wondering if they are funded same as the nursing home. I agree its better to keep the elderly at home as long as possible, but do you have to go by the same guidelines as the nursing home, can clients pay for the services themselves? I know it is quite expensive to stay in the nursing home without government help.
Clients are Top Priority

Cookeville, TN

#12 Oct 19, 2013
pondering wrote:
I was wondering if they are funded same as the nursing home. I agree its better to keep the elderly at home as long as possible, but do you have to go by the same guidelines as the nursing home, can clients pay for the services themselves? I know it is quite expensive to stay in the nursing home without government help.
What do you mean funded same as the nursing home? The nursing home is not government funded as you say. If you are referring to patients way of payment some are medicaid, some are private pay and some private insurance. Medicare pays for a limited amount of days in the skilled unit of the nursing home only. The nursing home nor does Silver Angels get FREE government funds. They are both owned by Signature Corporation. I haven't a clue as to what you are wanting. I have answered your questions repeatedly. If you have any further questions please refer to the Administrative staff at Silver Angels or Standing Stone Care and Rehabilitation Center.
ynot

Murfreesboro, TN

#13 Oct 19, 2013
For anyone who has dealt with multiple home health agencies.... which would u suggest?
pondering

Cookeville, TN

#14 Oct 19, 2013
Clients are Top Priority wrote:
<quoted text>What do you mean funded same as the nursing home? The nursing home is not government funded as you say. If you are referring to patients way of payment some are medicaid, some are private pay and some private insurance. Medicare pays for a limited amount of days in the skilled unit of the nursing home only. The nursing home nor does Silver Angels get FREE government funds. They are both owned by Signature Corporation. I haven't a clue as to what you are wanting. I have answered your questions repeatedly. If you have any further questions please refer to the Administrative staff at Silver Angels or Standing Stone Care and Rehabilitation Center.
Yes, thank you I do remember that they can be private paid, but most clients are taken care of thorough government funding, for instance if you have SS or SSI , then the government picks up what the client cannot pay, you aren't allowed to have anything is savings so, yes it would be government funded, I don't think management can skim off the top so to speak, but they can pick and choose who gets the best jobs.
Maggie

Murfreesboro, TN

#15 Oct 20, 2013
Clients are Top Priority wrote:
<quoted text>If you are interested in obtaining S.A. services the office is located on the corner of Commercial Ave and Holly St. Regarding what you call employee favoritism. I don't call it favoritism I call it common sense.(example) an employee who has worked for S.A. years vs an employee who has worked several months, an employee who will go anywhere when asked vs an employee who always refuses or will not answer their phone on their days off, an employee who is always complaining and gossiping vs an employee who does their job without complaints and gossip (gossip always gets back to the one being talked about sooner or later), an employee who misses a lot is repeatedly late vs an employee who seldom misses or is seldom late. Who would most employers "favor"? Again I will tell you Clients are treated equally that is why employees are moved around. The employees should also treat the clients equally by going to where they are needed and not favoring one particular client they feel belongs to them and only them! Clients are not personal property! The government has nothing to do with the scheduling of S.A. employees nor are any Government employees working for Silver Angels. By government funded are you referring to are they like Highland apartments where the government pays for part of their rent and rent is based on their income? Are you asking are they also under Government guidelines like the nursing home? Silver Angels employees are expected to follow HIPPA just like all other health care employees! This includes releasing client information medical or personal to ANYONE. You are breaking HIPPA guidelines by something as small as telling someone who your client is. A S.A. employee can be fined by HIPPA which is Government operated for releasing client information and they are well aware of this. All employees are educated of all HIPPA guidelines through their initial training, mandatory in-services and this is always a topic in mandatory meetings. Employees sign a HIPPA statement upon employment stating they understand and have been educated of HIPPA guidelines. Are you asking who pays for the clients services from S.A. if so you would have to ask the client and that would be against HIPPA! If you want to know if any Government assisted program pays for S.A. services go to the S.A. office for this information. While you are visiting with a client to get their input on how the Silver Angles are doing you might want to ask the client's if any S.A. employees are talking about other clients, S.A. management and employees to them because that is breaking government guidelines and against Silver Angels guidelines but most of all causes undue stress on clients. S.A. client's should not be involved in stirring up gossip and hard feelings. Is this really in the clients best interest? If a S.A. employee feels they have a problem they should discuss this with S.A. management not their client or other S.A. employees. Silver Angels and like businesses are the best thing that has ever happened for the elderly. Every State has this service and the main goal is to keep the elderly at home as long as possible and that is what everyone wants!
HIPPA is a misspelling of hippo. HIPAA is the abbreviation you're looking for. You should know how to spell it before ranting about it...Hope you spelled it right on your Health Insurance Portability and Accountability Act releases...
agreed

Gainesboro, TN

#16 Oct 21, 2013
i think i know who started this post and i cant say i blame ya, i went to perdue after working for them. they dont care too get mad at you for telling them for cant drive too bfe for 2 hrs with out milage! and try too call u in every time its your day off we ave family too. i went out of my way at first too always go in when they called me but they just kept on then would get mad and talk behind my back like i hadnt done what i could too help!
agreed

Gainesboro, TN

#17 Oct 21, 2013
Clients are Top Priority wrote:
<quoted text>Since your "very good friend" works for S.A. she should be able to answer all your questions. One thing I can tell you is that YOU are not the only Silver Angel employee who has been moved to another client. You are moved out of need and what is best for the clients. A good S.A. employee is adaptable and should be able to meet the needs physically, emotionally and mentally of all Silver Angel clients. It isn't all about cleaning their home. A skilled and compassionate S.A. should also be able to make their new client or any client if it is only for one visit feel comfortable and at ease with the transition. One should never go in to a new client or any client complaining and bitter bad mouthing other Silver Angels and their management. Nor should they join in negative conversation with other S.A. or those not affiliated with S.A. while in the presence of a client. Actually you should not discuss S.A. business involving your client with anyone. I think we all know what HIPPA is! Involving the client in one's own personal problems is another no no. This negativity is contagious to the client and not in their best interest and well being. Silver Angels will work with an employee who is in a difficult situation but their first priority is always their clients not the convenience and desires of their employees. They try to keep you as close to home as possible but with the growing clientele that is not always possible. Some S.A. go where they are needed without a complaint yet some refuse to drive more than several miles. This results in moving people around to insure all clients needs are met. Silver Angels covers a large area and several Counties not only Monterey and Putnam County. The good thing is they are growing every day and that is job security!
Pretty sure they said there friend was pretty much talking too them about being moved around and not being treated fairly! noone has said any of the clients names nor have they gave info on any client so maybe you need too get out from behind the desk and go back too school since clearly you cant read or understand the topix .And yes i very much agree why would you send them out of there town for no more then a few hrs when you have people living in the same town as the client that works for S.A ,dont make much since now does it?
Clients are Top Priority

Cookeville, TN

#18 Oct 21, 2013
Maggie wrote:
<quoted text>
HIPPA is a misspelling of hippo. HIPAA is the abbreviation you're looking for. You should know how to spell it before ranting about it...Hope you spelled it right on your Health Insurance Portability and Accountability Act releases...
Thank you Maggie for your correction. I do know what a hippo is but I know nothing about release forms other than what I sign in the Doctors office and that health care workers have them. Health care workers are also educated in confidentiality. I do know a lot about patient or client confidentiality. I had a family member receiving the services of a company like the Silver Angels several years back. They made my family members very private and personal information common knowledge all over the apartment complex she lived in! That is when I researched patient rights and confidentiality. I was amazed at how protected they are by the Government. My family member was so distressed over all this she relapsed and was in the hospital several weeks. She never regained her strength and was never able to live alone again. I know most of these companies operate on the same guidelines and policies and also have the same employee problems. We had these services for over a 19 months and had numerous different workers sent. This didn't seem to bother her and naturally she liked some better than others. Some would tell my family member all their sad personal problems and she would worry about them, this is not good for an elderly person. A patient or client should always be first their physical and emotional well being is already weak they should not be put under in undue stress. I will probably always rant as you call it about HIPPA as I call it or anything else that is not in the best interest of a client or patient. Because of this nurse/caretaker I won't say which, what little bit of independence my family member had left in her life was taken from her! Yes I am very angry and will rant on. I learned a lot about home services of both kinds during this year and a half. This person no longer works in any kind of health care, I made sure of that. If you are in health care of any kind please please enforce HIPAA over and over again.
agreed

Gainesboro, TN

#19 Oct 21, 2013
ynot wrote:
For anyone who has dealt with multiple home health agencies.... which would u suggest?
qualty health care. they treat the people good and always inform the clients of change.
family of a client

Gainesboro, TN

#20 Oct 21, 2013
i compelity agree, ive had a family member with SA and they had enough trouble remembering every day things . they had a different person coming in all the time b.c either they wasnt doing what they where supposed too or when they got one they really liked having there he would change again so my family member went too a different company needless too say. i dont think well be asking for them again!

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