Review: Simonton Vinyl Windows

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Oscar

Pasadena, CA

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#44
Jan 23, 2012
 
James wrote:
Door and Window Plus carries Simonton windows and many others. Prices are very good. Check them out6263991569.
Thanks for posting this. I used them and very happy with their work.
John

Walnut Creek, CA

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#45
May 29, 2012
 
Simonton windows were installed in 2005 by Window Works in Concord, California. They are hands down the best windows on the market, and their performance has been outstanding in all areas. The lifetime warranty covers everything including labor, and Window Works is # 1 when it comes to accommodating your questions, concerns and needs. You want quality and peace of mind, get Simonton windows.
eddie

Whittier, CA

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#46
Sep 12, 2012
 

Judged:

1

Allen wrote:
Bought 13 Simonton windows 4 years ago and they have leaked air from day one. Home Depot installed them, however they are not leaking from the install but from the latch in the window. HD and Simonton have been here several times and both say nothing is wrong and are suppose to leak air. Their answer was to put plastic on the outside to keep the air out - Give me a Break!
Turned HD over to the BBB they are coming to look at them again.
Not holding my breath!
If that's the way Simonton treats a problem, I think I will be looking elswhere. that response is unacceptable.
celi

Sunnyvale, CA

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#47
Sep 17, 2012
 
I'm looking for a patio door replacement.simonton was recommended by the door/window replacement company. never heard of simonton until now. reviews are very mixed. now i'm confused.
donna

Stroudsburg, PA

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#48
Oct 8, 2012
 
How about Simonton Reflections windows with woodgrain interior that looks like wood. Been out about 2 years. Anyone have them?
rick

Dushore, PA

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#49
Feb 23, 2013
 
have tw0 8' sliders, nice doors bad customer service. send pictures of one received having a crack on casing, simonton would not give and explaination or try to fix it. would never buy from company again
Kathleen Marshall

Weaverville, NC

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#50
Mar 19, 2013
 
We bought an existing home that is 10 years old. We have Simonton windows throughout and I have no idea what series they are, however I would suspect builders grade. These windows are awful!! You can't lock the windows unless you push the top sash up and the bottom sash down simultaneously, and may I tell you this is so inconvenient. What happens is when you try to close the bottom sash, the top sash comes with it. I also have issues with the seal breaking and the gas leaking out. Also notice cold drafts in several of the windows in the winter. Simonton says it a lifetime warranty, but it's really not. It's 20 years and then they pro rate. I just talked to them this morning because of the windows with the broken seals. Also have issues with the way the windows slide up and down....some are very, very hard to even slide. Also issues with the screens....very hard to get in and out and I mean very hard. No, can't say that I would recommend these windows at all. We had Champion windows in St. Louis and may I tell you they were top of the line all the way but very very pricey. I had 13 windows replaced in St. Louis with Champion and it was a 8K. Too expensive to do the whole house that had 37 windows in it.
Kathleen Marshall

Weaverville, NC

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#51
Mar 19, 2013
 
To John from Lafayette, CA:
Simonton does not have a lifetime warranty on parts and labor. Whoever told you that is full of it. In fact, I just a website from a company that sells Simonton windows and they said the same as you. I had to call Simonton this morning and have also had previous issues.....their warranty is parts for 20 years and then going forward they pro rate. They do not cover any labor costs. Call them: 1-800-746-6686.
Kaye

New Albany, IN

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#52
Jul 5, 2013
 
I purchased several casement windows from the 6100 series of Simington windows. I have been pleased with the windows (some have been in for about 9 months). However, I did have an issue with the screens and installation. I have had to have the screens re-ordered 4 times since each time they come they have too much fabric in them and they have a wave in the screen. I had them installed by Home Depot- an entire nightmare. They kept telling me that the screens were factory/machine made and that was the best they could do. Finally, Home Depot requested a Simington factory rep..problem solved. The guy was here for an hour and fixed every little glitch of the 7 windows that I ordered. Home Depot was the main problem with these windows. It took over 1 year for the job to be completed. Yes, that's right, 12 months and 3 days. When I was researching new windows I found others who said the same thing-great windows, don't have HD do the installation. I figured I could make this work if I just stayed on top of things. I talked to the HD salesman and let him know of my concerns, he assured me that he had a top installer that could do a great job. Our installer was a very nice guy and I think good at his job. However, the continual no call, no show for appointments, the wrong size window ordered twice, the leaking window that ruined custom window coverings and the screens that didn't fit was a fiasco. I put down a deposit for the windows when I ordered them but refused to finish paying for them until the job was complete, HD sent me to collections twice. I would talk to one manager and be told one story and another manager and told something else. I went with HD because I felt like at least I had a big name company that would support the job. Unfortunately, this just rolled in to a bigger pot of people to get lost in. BE WARNED: windows seem to be great so far...DO NOT HAVE HOME DEPOT DO YOUR INSTALLATION! I
Hal

Valparaiso, IN

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#53
Aug 9, 2013
 
I had 3 casement windows and 2 sliding patio doors installed. So far they have been great. Great keeping air out and sound. Installed by Home Depot. Offer a great guarantee. Will see as time goes on. Home Depot hires a local contractor to do the installation. They did an outstanding job.
Nancy

Elburn, IL

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#54
Aug 17, 2013
 
I need to replace two screens for my Simonton windows. Where is the best place to get these?
Jim Robbins

Steubenville, OH

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#55
Oct 17, 2013
 
I have Simonton double hung windows in my home. They are approx 5 yrs old and look an work like new. Super easy to clean. Recently had one start to get moisture between the glass. Called the 800 number an instantly got a human on the phone. Told her what the window was doing. She ask for the serial number on the side of the window and my name and address. The new one was sent out right away an I was told to just dispose of the old if I wanted. These people are great to work with an the windows look great too! My parents have Pella an I like these just as much, maybe more.
CHRIS FROM SJ

San Jose, CA

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#57
Dec 16, 2013
 
Allen wrote:
Bought 13 Simonton windows 4 years ago and they have leaked air from day one. Home Depot installed them, however they are not leaking from the install but from the latch in the window. HD and Simonton have been here several times and both say nothing is wrong and are suppose to leak air. Their answer was to put plastic on the outside to keep the air out - Give me a Break!
Turned HD over to the BBB they are coming to look at them again.
Not holding my breath!
All nine of my series 2000 low-E windows have mold spores inside, especially along the edges. I have contacted Simonton reps and they want the bar coded numbers from each window. I will see what comes next otherwise it will be a small claims issue. No, your windows are not supposed to leak.
Bailey

Louisville, KY

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#58
Feb 20, 2014
 
CHRIS FROM SJ wrote:
<quoted text>
All nine of my series 2000 low-E windows have mold spores inside, especially along the edges. I have contacted Simonton reps and they want the bar coded numbers from each window. I will see what comes next otherwise it will be a small claims issue. No, your windows are not supposed to leak.
Finding a good window is a joke. We have been looking for replacements for months. All of the window companies have a saying that all windows leak, it's just when. We built a house with top of the line Pella casements. Out of 37 windows, I thought we had two that were leak free. Wrong! After a home inspection, they are all leaking at the corners. Home repairs costs will be at least a quarter of the home value. Don't buy pella!! Even before the one year warranty was up, there were two obviously leaking and five with hardware problems. After going through the blame game, they charged 80 dollars just to come out to look at the problems and replaced only one window and took off without even fixing the bad hardware. After testing the replaced window with a water hose spraying, I called them to say the replacement was leaking. I'll never forget what the jerk said. "No, it's not". "Yes, it is leaking." "No, it's not leaking". Needless to say, service is obviously non-existant, much less a warranty.
Hoping to save someone else from the nightmare of Pella windows.
pfintel

Upper Sandusky, OH

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#59
Mar 16, 2014
 
I bought Simonton replacement windows Prism Platnium in 2011 and I have not been happy with them at all. Not sure whether I was expecting too much. On a windy day, you can feel the air coming in and you can also hear all of the noise from the outdoors. I would not purchase Simonton windows again nor recommend to others. I also have condensation on window which they told me is normal.

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