Surterre Realty Distributed Bear Bran...

Surterre Realty Distributed Bear Brand Service Code To Public

Posted in the Mission Viejo Forum

ConsumerAffairs Complaint

Laguna Beach, CA

#1 Nov 8, 2012
I wondered why there was more than normal traffic during an open house in Bear Brand Ridge. Many vehicles probing around the community and not at an open house sponsored by Surterre Realty, 335522 Niguel Rd., Suite #100, Monarch Beach, Ca. 92629.

On this particular day, Bear Brand Ranch had more than it's share of unlicensed landscapers and house cleaners roaming the streets, knocking on door distributing flyers and business cards.

I asked the landscaper who rang my doorbell why he and all the others canvassing our community were here today. His answer,“Word got around that the public could get in today.” He said that the realtor has he pointed at the home with the open house, has given out the service code.

The service code is for our contractors and deliveries not for Surterre realtors to give out to the public. The realtor in question has no right giving out access information that may be used to harm the property of owners of Bear Brand Ridge.

The realtor will be reported to the Association and a complaint will be filed with Consumer Affairs regarding misuse of our entry codes.
Homeowner

Laguna Beach, CA

#2 Nov 13, 2012
ConsumerAffairs Complaint wrote:
I wondered why there was more than normal traffic during an open house in Bear Brand Ridge. Many vehicles probing around the community and not at an open house sponsored by Surterre Realty, 335522 Niguel Rd., Suite #100, Monarch Beach, Ca. 92629.
On this particular day, Bear Brand Ranch had more than it's share of unlicensed landscapers and house cleaners roaming the streets, knocking on door distributing flyers and business cards.
I asked the landscaper who rang my doorbell why he and all the others canvassing our community were here today. His answer,“Word got around that the public could get in today.” He said that the realtor has he pointed at the home with the open house, has given out the service code.
The service code is for our contractors and deliveries not for Surterre realtors to give out to the public. The realtor in question has no right giving out access information that may be used to harm the property of owners of Bear Brand Ridge.
The realtor will be reported to the Association and a complaint will be filed with Consumer Affairs regarding misuse of our entry codes.
The Surterre realor actually taped a message giving out the access information on the vistiors area where the phone pad is located. We must voice our complaints against such actions. The realtors are also giving out the access information on the MLS. The access is out there now for everyone to use.

Gee, I wonder why we our having crime in this area? It's schocking Surterre Realty would expose that information at the same time they offer that the area is safe while giving out that info.

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