Review: Pet Central Animal Hospital -...

Review: Pet Central Animal Hospital - Philip L Nelson DVM

Posted in the Minneapolis Forum


Saint Paul, MN

#1 Dec 26, 2008
This is the worst "vet" I have ever been to. When I took my dog there in May, she was treated like a dog that was boarding rather than a patient. By this I mean their main concern was to give her food and water in a cage, rather than medicine and a diagnosis. Even as she was struggling to walk and breathe, I was told I didn't have anything to worry about. In fact, Mr. Nelson didn't even examine her until I demanded it. Isn't a vet supposed to heal and help animals? Exams are what medical doctors do to find out what is wrong with their patients. This was definitely not what happened when we were there. I left her there two nights, and that was the worst decision I have ever made. After finding out about the University of Minnesota by searching the internet, I took her there where she died the next day. The fact that Pet Central did not treat my dog's condition as serious and life-threatening continues to be incredibly disturbing for me. It was also disturbing that they did not recommend for me to take her to the University. In fact, they didn't recommend anything but keeping her at Pet Central for more of the same neglect. I will never get those three days back with my dog, and my major regret was that I took her to a vet who could have cared less about helping her get better. If there is anyone else out there with a similar experience, be sure to file a complaint with the Minnesota Board of Veterinary Medicine. I do not want anyone else to go through the agony and pain that my dog experienced when in the "care" of these people.

United States

#2 Dec 26, 2008
I don't buy your version.
Pet lover

Maple Grove, MN

#3 Mar 15, 2009
I don't believe it, there's nothing on the Board website indicating action having taken place, which likely means they did nothing wrong. Dr. Nelson and his staff has always taken care of my pets, even after hours and are more than ready to calm my anxiety when they're ill. I will always go back to Pet Central and would recommend them to my friends, family, and anybody else who asks.

Saint Paul, MN

#5 Jul 2, 2009
Apparently you haven't been faced with a Surgery or a very ill pet. Pet Central is not as great on the difficult task of diagnosing and treating (surgery, etc) then you think. Simple tasks like Pet checks, shots, grooming etc yes they are good at. But when it comes down to a little more complications - then yes it is an issue. I personally have a complaint in the works with the Minnesota Veterinarians Association, filed a complaint with BBB (Better Business Bureau), next in line will be with the Atty Generals office, then next will be Small Claims Court. Unfortunately when you loose a pet wrongfully in Minnnesta it is considered property...When you have lost a Pet wrongfully then you are in the position to understand. I believe that a warning to all about the practices of Pet Central as being a "hospital" should be taken off their name. As per Nelson - they do not have the equipment like the University.

Minneapolis, MN

#6 Jun 10, 2010
My cat, Nick had a bad sore on his head. I took him to a vet at a pet supply store and was told they could give him a shot or do a test, neither of which would necessarily help. I was given the opportunity to make a choice based on price. They gave no medical advice. They were marketers not veterinarians. I went to Dr Phil and he told me what was wrong, gave me suggestions and helped my cat become healthy again.
Some time later when Nick developed a tumor in his lung Dr Nelson removed fluid from his lungs to help him breathe again. He warned me that the problem would persist and that I had little time left with my furry friend. A second similar visit bought me more time though I knew Nick had little time left. Dr Nelson helped give Nick more than two months longer to live allowing me to say good bye to my best friend. Though I was sad at the end I was glad I brought Nick to Dr Phil instead of those quacks at the pet supply store. I was able to spend the holidays with Nick instead of burying him at Christmas time.
I wouldn't take a pet to any other vet, ever. Dr Nelson is knowledgeable and experienced. While some may find Dr Nelson blunt, I find it refreshing that he doesn't sugar coat his diagnosis and tells it like it is. I don't want to be given false hope, I want the facts and Dr Nelson gives the facts. If you are looking for a vet that you can trust then Dr Nelson is who you should see. Stay away from the "book smart" vets with little experience. Go to Pet Central instead.

Dennison, MN

#7 Jun 22, 2012
Ive known Dr Nelson and his manager Amy for 23 years. I trust Phil Nelson with every pet I've owned for 23 years and I drive over an hour 1 way just to see him. He isn't a charmer or very social and chatty but he KNOWS his animal cares. There's always going to be whiners and usually because they work at another clinic and want to make him look bad. He's been doing this for over 30 years....why should he take 15 minutes to examine a sick pet when he can diagnose the issue in 2? The man knows his sh*t!! Don't read and rely on all this negative's more than likely other techs or vets or staff from the clinic down the road. Seriously.

Minneapolis, MN

#8 Sep 27, 2012
Has anyone ever had their pet go thru surgery here our had their pets ear cropped? Pictures?
ear crop no

Sarajevo, Bosnia and Herzegovina

#9 Jan 13, 2013
wary wrote:
Has anyone ever had their pet go thru surgery here our had their pets ear cropped? Pictures?
ear cropping is cruel. please don't subject your pet to that barbaric treatment.

Forest Lake, MN

#12 Jun 1, 2015
We dumped our dog's now former vet after he said some pretty stupid things and gave us a grim prognosis without getting all of the facts or further testing. I can't say enough good things about his new doctor and clinic.... "Dr Phil" at Pet Central Animal Hospital in Minneapolis. It is a very l-o--n-g drive for us, but worth every mile of it!!! The staff is tops and always checking in to see how Blue is feeling here at home.(He has cancer) They will also consult other vets to play devils advocate to get to the bottom of things. Also, they are not "spend your money crazy" and will happily try holistic medicine and balance that with traditional western medicine.....Okay, Doctor Phil does remind me a bit of "Dr. House", But we feel he really knows what he is doing.

Amherst, WI

#13 Jan 4, 2016
On Jan 1st 2016 I had noticed my dog Goose had been acting extremely strange. I took him to an emergency vet as it was new years day so everyone else was closed. They told me it'd be up to 5 thousand dollars to do surgery and my only other option was to put my dog down. I'm sure most people can understand what a horrifying thing that is to hear. My heart was breaking. A friend of a friend had told us about Dr. Nelson at Pet Central in minneapolis.(I am from central wisconsin.) I called Dr. Nelson and told him my situation. He said he would do the surgery and to call him when we were 30 minutes from Minneapolis (we had a 3 hour drive.) He met us at the clinic (not knowing who we were or being an established patient) and immediately performed surgery. He saved my dogs life for a fraction of the cost. Also,the girl who was on kennel checks that night didn't hesitate to help Dr. Nelson with this emergency surgery. While Dr. Nelson may be a man of little words he is still a man with a heart of gold. I will be returning to Minneapolis for Goose to have his sutures checked in 2 weeks and I plan to take both of my dogs there for all of there veterinary needs from now on, regardless of the fact that it is a 3 hour drive. I am truly grateful for Dr. Nelson and his staff! God bless you all!

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