Review: Willandale Golf

New Market, MD

#1 Jul 20, 2013
Stay away from Willandale Golf Carts. I've been buying used carts for a few years now. I like to accessorize to the carts then sell them when I'm done. I recently learned about Willandale through eBay and had several conversations with Chase Willis. We spoke for a couple weeks about a cart I was interested in, a 2009 Ezgo RXV. This being my 4th cart, i asked very specific questions about the condition of the cart and had them add every accessory the had in stock for the RXV. Living 5 hours away from Willandale, I wanted to make sure this was a clean cart. He assured me the cart was in great shape and we set the delivery date of July 4th.

The morning of the 4th, his delivery person brought the cart at 7:30am. He backed the cart off the truck and the first thing I noticed was the seat belts I ordered weren't on the cart. The delivery person had no information about that but suggested I call Chase and he would mail them to me. The next thing I noticed was the lights didn't work. The driver lifted the seat and we saw they weren't connected to the big deal. I took it down the street and back and the driver fixed the lights while I got the check. I subtracted the seat belts from the check and paid the driver for the cart. As soon as the driver left, I began removing all the unwanted golf accessories and then wiped it down with some damp rags. After about an hour, I took it for a longer ride around the neighborhood. After a 10-15 minute ride, I pulled up to my driveway, stopped the cart and put in reverse to back it in my driveway, but the cart died. I pulled the seat up and looked over the cart but couldn't see any obvious issues. I called Chase and left a voicemail. After all it was the 4th so I gave it some time. Later that night, I called again. He picked up and said he was stumped but he would talk to his mechanic in the morning.

Later, I had an idea the starter might have gone bad. Having starter issues in vehicles before, I hit the starter with a mallet and the cart turned on. Once again, I drove it down the street and when I returned it quit. I called Chase and mentioned it could be the starter. He said he'd ship one out to me. The following Tuesday the stater was delivered and I replaced it later that night. The cart still died after a short run. I called Chase and also called to ask for a manager to get everyone in on the situation. Anthony, the manager, said he would take care of it. That was the last time I spoke to him or anyone from Willandale. I've called several times and have never received a call back. Now I have a junk cart that I wasted thousands of dollars on and no responsibility taken from the company that sold it to me. I plan on taking the cart to a local dealer to see what they say. As for the crooked businessmen at Willandale depending on what the repair center says, they may be looking at legal action. It's just sad that people run a business like this. This is my first of many bad reviews I'm writing on line. I've already told my neighbors NOT to buy their cart from Willandale, and will continue to spread the word on their crooked ways to everyone that'll listen.

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