I don't know his name, but the guy (with glasses on) who can make decision on charges (probably owner or co-owner) is a total jerk. He'll try every bit and cents to find way to charge you more. Do not make any verbal agreement with them even they started saying they do or do not charge what. If they say so, make sure that they documented on the paper and sign, so you can show later. Otherwise, the guy will later take it back and tell you with an attitude, show me the document about it, there is no agreement that is documented. This is how he does. The lady is nicer (owner or co-owner). Other staff also sounded reasonable, but just that guy. But it is best to limit the service that they would perform on your vehicle if you don't want to be ripped off. Be careful with that guy, who knows he may do something else to charge you more, again, be very careful in here.