Review: EC Restoration, Inc.
Posted in the Midway Park Forum
#1 Aug 8, 2009
i Used them. They were fast to try doing the job. I was out of state and then out of country. I gave them lots of money to fix my mold problem. Came back and my place had trash everywhere. They weren't professional enough to clean up after themselves. Cigarette butts, dirty spit bottles, empty wrappers, and garbage was left all over my kitchen and my bathroom. I paid them up front to do the job rather than waiting and they didnt do a good job. 3 days ago I was starting to redo my bathroom. THE MOLD IS STILL THERE. Doesn't even look like they tried removing it. It looks a if They painted over it. Can't say much though since it has been awhile and I gave up trying to deal with these people.
I also gave money down for the contractor they use to make the house look nice after them. NOTHING was done. I was out 1500.00. The guy didn't do anything. I paid them about 3k and the other guy 1500. For what? They left my place looking like they don't care about their business name.
Came back from overseas and tried getting receipts and proof of the job so I could do my taxes but they either didn't answer my call or were out of town or had no idea what I was talking about. Then they blamed it on the admin assistant but never tried to resolve the problem. Ended up not doing the taxes waiting on them to get me the paperwork showing all the work they did.
If you don't have time to sit there watching them making sure these guys do a good job, don't hire them. And if you do hire them, don't give them any money upfront like they ask you to do until the job is done right.
I was a sucker. I was in a tight situation since I needed to deploy to Iraq and trusted them to do a good and professional job while I was not in my house. They messed me over and because of EC Restoration, I no longer trust contractors.
#2 Dec 8, 2009
I completely understand how you feel... We had them do work here starting in June and had to give 5k to them to start due to a water leak and mold and it is Dec and they still are not done. They say they are but they aren't. They promised many things and they didn't produce it at all.. However, their stance as far as mold still being there or returning, they have a 1 million dollar guarantee on that part. Maybe you need to seek a lawyer....
Good Luck and welcome home
#3 Feb 4, 2010
I honestly wish I would have been able to read these comments last month when I had a house fire and called this company. It has been a cluster of a nightmare. They were all about rushing to get into my house on base and assured my husband that even though he was about to deploy in 3 days,he had nothing to worry about, I would be taken care of, and oh, your laptop computers got wet, well let me take them and we will get you brand new ones, Not true in one aspect. I dont even know where to begin, first they told me that "housing" would not allow me in my house while they removed my contents, then 2 weeks later, I am in house and ask if there are any items inspected and cleaned(but no rush,wanted done properly)& ready to come back to me, next day 2 workers show up drop oof(literally)boxes and some wood furniture(who took the furniture apart?)then quickly rush out the door. Later that evening I begin opening boxes and what to my surprise, most of the items havent even been wiped clean, they returned a soot covered humidifier into my infants roon along with a soot covered pacifier...NOW Really would you let your infact suck on that pacifier???
If it can't be cleaned, LABEL IT,tell me...instead no answer to my phone calls so I email, expressing my disappointment...got a call from the guy who was taken over my job(1st guy doesnt even answer my calls anymore)this goes on for another 2 weeks, back and forth, when finally they bring what I thing is everything else that could not be restored/salvaged;again, later I am noticing that there are no tvs, I was told "they are at my house, we are watching them...that a joke" No thats not funny...This is my personal belongings that they are joking about, they threw away just whatever they felt like without speaking to me first, so now my 12 year old daughter camera along with the memory card was just taken to dumpster and all my infant son's books,play toys...they didnt bother to tell me that their company lack moral, ethic professionalism, to them it was just an easy job getting paid by my insurance company and maybe think they can just walk all over people. I am not backing down, they way I,my family and our personal belongings have been mis-treated is not typical of restoration companies, I have spent all day with insurance adjusters and lawyers to get something done before someone else falls prey to their scheme.
I was in a state of shock from the fire and then with a deployment, maybe I should have seen red flags at first, thats my fault, but I am not stupid and feel almost violated, why would a company assure you and your husband that a "woman will handle all your personal under clothes" when there wasnt even a woman on the team at my house, when I showed up...
I would never recommend this company and honestly hope they are not allowed to continue to take advantage of people in such a helpless time in their life.
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