Dissatisfied Customer

Dallas, TX

#1 May 21, 2012
Below is the complaint I foled with the Better Business Bureau...

I called company to obtain pricing information for a pool cleaner tune-up. I spoke with a sales rep by the name of Jamie who told us to bring the cleaner in and they could look at it and give us a price on the tune-up. I resisted bringing it in at first because I wanted to know a price but she promised to call before ordering parts or making any repairs. Jamie informed me she would call the next day to let me know what the cost would be. She never called so I waited until the 4th day and called them directly. I was informed a "mast" was broken, they already ordered the part, and it would cost $60 to fix it. I told Jamie I never authorized King Pools to fix any broken parts. She argued with me stating, "If your cleaner is broken you need to get it fixed". I asked to speak with the owner, Kim King, who told me the cleaner was broken and it needed to be fixed. She said the part they order was $60 and I needed to pay for it. I explained to Kim I never authorized them to fix anything, I simply wanted to know the cost of a tune-up, but she said I have to pay them for the part or they are going to keep my cleaner. I told Kim that I am not comfortable with them repairing my cleaner and based on their display of poor business ethics, I donít want to do business with them. She said if I donít want to pay the $60, then I could come pick up my cleaner ďas isĒ. She informed me ďas-isĒ is disassembled where they tore the cleaner apart to see what problems needed to be fixed. I informed her that was not satisfactory and I needed the cleaner put back together.

When I arrived at King Pools to pick up my cleaner, it was completely disassembled, in multiple pieces, and in non-working condition. I remind you the cleaner was working fine when I brought it in. King Pools refused to put the cleaner back together in working condition because I didnít pay them the $60 they said I owed them.

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