Review: Wood Kingdom Inc

Posted in the Middle Island Forum

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Kanndy

Coram, NY

#1 Feb 22, 2011
I'm looking for wood tv stand with dvd case
william

Centereach, NY

#2 Sep 24, 2011
well I'm very disappointed with this place. It's a shame because it used to be so popular years ago. Lets start with this, my son had his 4th birthday party here and I would've expected a great party because of the service I was familiar with here years ago. It must be a result of terrible management because the kids received candy that melted and must have expired years ago. The pizza was served cold and the kids were expected to drink out of cans. Keep in mind, some kids haven't even progressed from sippy cups. The manager was no where to be found, until I saw him socializing with the what looked to be 14 year old employees next door at lazer kingdom. The bouncers (the worst part) didn't even look clean and there are slight rips in them. ALSO, they charged us for 12 kids even though 10 kids only showed up. This terrible party that only lasted 1 1/2 hours costed us 400$. DO NOT WASTE YOUR TIME
John

Port Jefferson Station, NY

#3 Oct 9, 2011
william wrote:
well I'm very disappointed with this place. It's a shame because it used to be so popular years ago. Lets start with this, my son had his 4th birthday party here and I would've expected a great party because of the service I was familiar with here years ago. It must be a result of terrible management because the kids received candy that melted and must have expired years ago. The pizza was served cold and the kids were expected to drink out of cans. Keep in mind, some kids haven't even progressed from sippy cups. The manager was no where to be found, until I saw him socializing with the what looked to be 14 year old employees next door at lazer kingdom. The bouncers (the worst part) didn't even look clean and there are slight rips in them. ALSO, they charged us for 12 kids even though 10 kids only showed up. This terrible party that only lasted 1 1/2 hours costed us 400$. DO NOT WASTE YOUR TIME
WARNING: WASTE OF MONEY! TAKE YOUR BUSINESS ELSE WHERE!
i can vouch for how incredibly accurate this review is. overpriced party with terrible employees and worse management. this place has nothing to offer and cant seem to keep up with the times. My cousin is only 3 and asking him to open and drink out of a can is not only ridiculous but dangerous. we had a pirate at our party and what a waste of money that is. the kid in the costume looked miserable and barely watched kids who were slamming into each other. the treasure hunt was a joke and the magic show was worse. our "magician" couldnt do any of the tricks correctly and rushed through two tricks, which in my book doesnt constitute a "magic show".
years ago this place was the place to have your party because of incredible service and enthusiastic employees. they even used to sell sheds and swing sets and now with the removal of all those sales items the place looks like its going out of business and their poor effort at kids parties isnt going to stop them from actually going out of business.
the only people i can see getting tricked into booking their parties here are those who still believe its the same quality as only 5 years ago.

Also if you plan on going to their neighbor Laser Kingdom, dont waste your time, youll be equally as disappointed. i played an open play game while there and i wasnt explained to how to play by the what looked like a high employee who terrified my children by saying it was scary in the laser arena. my vest broke 3 times and when i complained to the manager on duty he did nothing but say im sorry i cant refund your money. Also the arena smelled like someone peed on the floor and the vests didnt smell any better. the arena itself was covered in garbage and no one seemed to care when i brought it to their attention. From what i can tell is this company is in a straight nose dive into the ground and its not due to the economy.
Caryn

Middle Island, NY

#4 May 14, 2012
We recently bought a swingset from Wood Kingdom in Medford. TERRIBLE Experience!!!!! We were told we would have our set in 2-3 weeks. After 4 weeks I started calling them asking what was going on. Delivery dates and times were set several times before we finally received a set, although it was not the one we ordered. Customer service was terrible to say the least. The manager and even the owner just kept telling us what we wanted to hear rather than being honest. If you are considering buying a swingset...GO ELSEWHERE. It's not worth the headache.
Mike

Farmingdale, NY

#5 Aug 13, 2012
My wife and i went to a few places to look at swingsets. The people at wood kingdom in medford were very helpful and let the kids play in the showroom. We ordered a set that was made from the amish and we got it in 2 weeks. Very strong and nice swingset. Thank you wood kingdom
Hows Your Wood

Bayside, NY

#6 Aug 14, 2012
Mike wrote:
My wife and i went to a few places to look at swingsets. The people at wood kingdom in medford were very helpful and let the kids play in the showroom. We ordered a set that was made from the amish and we got it in 2 weeks. Very strong and nice swingset. Thank you wood kingdom
Hey, Mike --I cant beleive you're still working at Wood Kingdom .Did the boss ask you to write that ? BTW Mike, thanks for the pressure treated 4X4 you helped me throw over the fence--A real pal..
Michelle

Farmingdale, NY

#7 Aug 28, 2012
My husband and i purchased a wood kingdom swingset from the Medford location and I have to say, our experience was wonderful. We waited alittle longer than we were told but they did keep us informed and the set is wonderful. GREAT PLACE.
spencer

Smithtown, NY

#8 Oct 19, 2012
I went to Woodkingdom in Medford on a bright sunny day, May 12,2012. I happily ordered a 5'x10' shed to my specifications. The shed was supposed to be pre-fab'ed in PA Amish Country. Expected arrival time was projected to late July 2012. I have still have not received it this date of October 19, 2012. I've been calling almost weekly since early-August. The "nice" young women has recited the same response to each inquiry - "there's problems in Pennsylvania. Your on the load after next. It will be here 7 to 10 days." The latest call I made I pointed out that her answer has been the same since early August and that I've no faithin this answer. I asked to speak to a manager. He was not not available. I asked for his name. She his name was Lee. I asked for Lee's last name - she said said she did not know it. I did not believe it and stated so. My voice level became elevated. She said she didn't appreciate me raising my voice. I told her that until now, she's the only point of customer service, and that all I've gotten was the same answer of 7 to 10 days for almost three months. I come to find out that the Medford store is now closed which suggests problems with the business. I say to you potential consumers out there "Beware!" If nothing else, these folks cannot deliver on their orders timely, and have the worst customer service I've experienced in recent memory.
Eric

Centereach, NY

#9 Nov 29, 2012
Order a shed in May 2012 from WOOD KINGDOM in Medford, was told a 6-8 week delivery it is now the end of November, 27 weeks later and they still have not delivered, every time I call they tell me 2 more weeks. Every time they promise me it will be here and they give me an install date, and when that date comes no one is here to install the shed, just got off the phone to confirm my Sunday delivery and install, and they told me it is still not here yet and now they are saying it will be here and installed by next Saturday the 8th of December. I WOULD NOT RECOMMEND THIS PLACE, I WILL NEVER DO BUSINESS WITH THIS PLACE EVER AGAIN!!!!
Brady

East Moriches, NY

#10 Nov 29, 2012
Eric wrote:
Order a shed in May 2012 from WOOD KINGDOM in Medford, was told a 6-8 week delivery it is now the end of November, 27 weeks later and they still have not delivered, every time I call they tell me 2 more weeks. Every time they promise me it will be here and they give me an install date, and when that date comes no one is here to install the shed, just got off the phone to confirm my Sunday delivery and install, and they told me it is still not here yet and now they are saying it will be here and installed by next Saturday the 8th of December. I WOULD NOT RECOMMEND THIS PLACE, I WILL NEVER DO BUSINESS WITH THIS PLACE EVER AGAIN!!!!
Cancel your order.

Since: Mar 12

Mastic Beach

#11 Nov 29, 2012
Eric wrote:
Order a shed in May 2012 from WOOD KINGDOM in Medford, was told a 6-8 week delivery it is now the end of November, 27 weeks later and they still have not delivered, every time I call they tell me 2 more weeks. Every time they promise me it will be here and they give me an install date, and when that date comes no one is here to install the shed, just got off the phone to confirm my Sunday delivery and install, and they told me it is still not here yet and now they are saying it will be here and installed by next Saturday the 8th of December. I WOULD NOT RECOMMEND THIS PLACE, I WILL NEVER DO BUSINESS WITH THIS PLACE EVER AGAIN!!!!
Why haven't you just asked for a refund & cancelled?
Vicky

Brooklyn, NY

#12 Jan 2, 2013
I took my kids to laser kingdom/wood kingdom one Saturday morning to play laser tag. Biggest waste of time. The young man in the laser arena was helpful and nice but the manager at the counter was rude and obnoxious. My sons vest was not working for a few minutes, the young man in the back helped but when I brought it to the managers attention he gave me a blank stare and shook his head. I feel like I need to go elsewhere next time when my kids want to have fun
Sam

Centereach, NY

#13 Jan 30, 2013
I have been coming to Wood Kingdom in Coram for years. I had my 3 sons birthday parties at Wood Kingdom from about ages 2-5 and then from about 5-10 I had their birthday parties at laser kingdom. Each and every experience was wonderful. I now bring my youngest a girl 1-2 times a week for open play time at wood kingdom and we have a blast. They serve coffee for me and cookies and juice for my daughter at no cost! Excellent place excellent employees very clean!
Mary

Centereach, NY

#14 Jan 30, 2013
I recently ordered a shed from Wood Kingdom. The shed was expected to take 6-8 weeks. It ended up taking about 12 weeks, but it was worth the wait. They called me to explain they were backed up due to hurricane sandy, which I understood and they gave me a free shelf and ramp for the delay. Phil and his crew were wonderful they arrived between 8-10 on a saturday as promised by the office and were finished with my 10x14 vinyl shed within 3hrs. The ramp and the shelf were delivered and installed by Ralph on Monday and he was wonderful too. I made numerous calls to the office, the manager, Lee always either answered himself or got my message and called me back. He is the person to talk to there. I was dissapointed it took longer then expected, but the quality and price were unbeatable. Plus I got a free ramp and shelf thrown in which made my husband happy.
Chris P

East Islip, NY

#15 Jan 30, 2013
HORRIBLE!! I ordered a shed in September 2012 that was supposed to be delivered and setup by First week of November. NO SHED. I called them to find out the status of the shed. They told me due to the storm that they were backed up by 2 weeks because they had lost power. Route 112 as far as i know never lost power, thats where i was driving every day to get fuel for my autos, I never saw any power outages. Then they were putting the shed on rush delivery because I had wanted my deposit of $2100 back. They assured me the shed would come in and be installed. Well that was 2 weeks ago, when I called again I was told next week. Now its next week and no shed again. They obviously have no idea how to run a business or at least be honest with people. If you purchase a shed from Wood Kingdom make sure you do it at least a year in advance. Certainly not right before the fall when you need it the most. GO ELSEWHERE!
Matt

Smithtown, NY

#16 Mar 23, 2013
I've had the same experince as others who have ordered sheds from this place .Ordered it in SEPT of 12 ummmm its now march 23 2013 ......Might be installed today.This place dosnt know how to tell the truth.1 lie after another.....as far as lee goes i think hes the biggest liar in there.If your going to lie write your response down so as to when that person calls you again at least you give the same answer NEVER ,I MEAN NEVER AGAIN WILL I EVEN SAY THIS NAMES PLACE>If you want to keep your sanity go elsewhere you have been warned
Matt

Smithtown, NY

#17 Mar 23, 2013
MB Lifer - Anti_Village wrote:
<quoted text>
Why haven't you just asked for a refund & cancelled?
They tell you ...you cant get a ferfund or cancel because your deposit was used to order the shed...Hold your money hostage at this place
jen

Huntington Station, NY

#18 Apr 22, 2013
they are not affiliated with the farmingdale store. I heard they split because of these kinds problems. Try them maybe they can help.
Wood Kingdom Farmingdale

Patchogue, NY

#19 May 16, 2013
jen wrote:
they are not affiliated with the farmingdale store. I heard they split because of these kinds problems. Try them maybe they can help.
We ordered a set to be moved 450. Will be Installed on Tuesday ok great. My sister waits till 430 to finally see if they are combing. She stayed home all day. As did I. Then they call us after the 9-3 time to tell us, we have to move it to Wednesday. Between 9 and 3. No show. Get a call from Steve the manager said "they are still out and will be by you soon". They finally showed up at 9:30 pm....2 guys, hard workers. Showed up with a flatbed that they squeezed into my back yard. The manger took $50 off. So that's 4 days wasted, waiting for this shit place to arrive when they say they are gonna arrive. So I missed 2 days of work and my sister lost 2 days of her own. So I posted the story on their Facebook page. Steve called to let me know how upset he was. His last words were. And I quote "you sir, are an animal"......truth is. I was just getting warmed up.
William Christian

Patchogue, NY

#20 May 17, 2013
Steve is a homo

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