Posted in the Memphis Forum
#1 Dec 15, 2012
I gotta say, I was really impressed with their price! They're, by far, the best price in town! I called a few other places and ALL of their prices were about $30-$50 more than iFix's! If you don't want to spend a ton of cash, take your iphones to these guys.
#2 Apr 1, 2013
I have a detailed review below, but bottom line:
BAD Customer Service + BAD repair + No Savings = GO ELSEWHERE!
I used iFixMemphis (aka "iFix901" etc) to replace a screen/digitizer on my iPad 3. My suggestion: DO NOT USE their services. The price was comparable with other local repair shops ($150+tax). The work was sub-par, took multiple attempts and Still is not correct. The other reviews about how bad the customer service is are all spot-on in my opinion. I made 3 visits to the store and not once was I greeted with a Hello or any greeting. I never received a THANK YOU for your business nor even a simple, Have a good day or Come Back if you need anything. The attendant seemed borderline bored with having to assist someone.
I work downtown so I went for convenience of location. That was my mistake. It's worth the drive to get it fixed elsewhere, if done correctly.
iFixMemphis replaced my digitizer (the glass touch-screen) on my iPad 3. But when they gave me the 'fixed' iPad, it now had air bubbles between LCD & Digitizer. When I pointed it, they too saw it and said "Don't worry, you can ignore those, it will still work fine". No, it distorts the image and the MAIN point is, I paid for a new screen so it should Look and Act like New.
I left it to be replaced Again. Each time was an overnight stay as it wouldn't be ready in 2 hours based on other reviews I read.
iFix Memphis said "We will call you when it is ready". They never called. I left voicemail and tracked them down the next day where they implied the unit had been waiting for me to pick it up (they never called, but fine, I went to get it.)
Upon the 2nd try at fixing it, the bubbles were gone, but Now it had a noticeable smudge underneath the screen.They said "Yes, I see it but it's fine. If we try to take it off, we will break the screen (???)--again" I don't care what they do so long as it's fixed. They are responsible for How they handle the repair & parts.
They said "Don't worry, that (smudge) won't affect the performance". Again, they JUST DON'T GET IT... When you Pay for New screen, it should look brand new. This looks like I bought a used unit with a blemished screen. VERY disappointed.
The iFixMemphis service techs either Don't Know How, or simply Don't take the Time, to do the job Right. I should have requested half my money back at a minimum as I could replace the screen for half the cost, I paid extra to ensure it would be done right. I left $170 poorer and disappointed....
I will Not be a repeat customer nor can I recommend them in good conscience.
#3 May 6, 2013
I've had an iPhone for years & was devastated when my luck ran out today after another nasty drop. I immediately googled where I could get my screen replaced at a reasonable price and stumbled across this place (which offered a Groupon several months ago at an awesome rate). I called, set up an appointment, and within a couple of hours, my phone was ready to roll. Although I began with a sour, annoyed attitude, the owner/manager was refreshingly helpful, polite, & congenial. I mentioned seeing the Groupon (which had since expired), and he gave me the Groupon rate + 10% discount! I walked away feeling like I'd just gotten a sweet deal and glad that I found a decent place to give my business to. When it was all said & done, it was $78 to repair my 4s screen. Look no further than this joint. Fast, reliable, and honest. I will refer everyone that I know to this place from here forward!
#4 May 6, 2013
I could not agree more !!!!
I use the downtown location and they are the greatest. On time, every time !!! Very nice people and always very helpful. Price can't be beat either.
I highly recommend them to anyone in need of Apple product repair.
#5 Feb 17, 2017
very bad repair and disappointing service. manager himself couldnt fix the iphone screen , basically ended up messig my whole phone. you pay for the service...and their attitude is like if it doesnt work after they fix it..then its not their liability and they will feed you more bs...the screen is blank and i can hear the screws moving inside.i just lost 600$ phone for their mistake. disgusting completely.
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