Review: Smugglers Jacks

Review: Smugglers Jacks

Posted in the Melville Forum

Mrs Phyllis Rich

Phoenix, AZ

#1 Oct 3, 2013
Complain and get insulted:
I took my family to Smuggle's Jack for Sunday brunch for my son's birthday. I ordered eggs over medium. My first order of eggs were dry and well done when I got them, I sent them back. After my family had finished their meal, I received my second order. The restaurant was not busy, there was only two other parties. This time the eggs had burned edges and egg shells.
I asked the waitress to show the eggs and the shells to the manager. Since I have been in the restaurant business, I thought the manager should know. I did not ask for anything. A gentleman identified himself as the Executive chef came to our table. The first thing he said was I did not know what "medium" was and the first order were good and said the second order was fine too. I asked him about the edges being burnt and egg shells. I told him that I had managed Hotel restaurants and knew what eggs over medium was. At that point I asked for my check. Every one at the table was surprised at this man insulting his customers.
Our waitress could not believe what just happened and two other employees were surprised also. I know that they just re-opened after Sandy, and there is a lot of things that need to be worked out but to insult a women in her 80's is not one of them. I wish I had taken a photo of the second order of eggs.
I could not believe that they would serve a customer an order like that. It was my son's birthday, I came all the way from Arizona for this happy day and only to be destroyed by someone's lack of concern.

Edison, NJ

#2 Jul 11, 2014
Phyllis sounds like a chronic complainer!

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