Very sadly disturbed by their total lack of service. I wanted to buy a pre-made cake on a Friday evening and pick up Saturday afternoon. They could not write Happy Birthday on it. They needed 24 hours notice. In this economy you can not treat your customers like this. Hard to believe you have been in business for as long as you have. I will never buy a cake from you again and I will tell all I know not to either. Some new struggling baker deserves a chance. Shame on you.