Review: Pro Audio Video Inc

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Emo LeBlanc

Edmonton, Canada

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#1
Oct 30, 2008
 

Judged:

1

These guys were awesome. Awesome Price point and Fast service.
Don't hesitate in using their services
Emo LeBlanc
Country Recording Artist
www.emoleblanc.com
Pro Audio Video Inc

Vancouver, WA

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#2
Nov 14, 2008
 

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We are a non-profit company and we trusted them to send our equipment. It did not arrive. We called them to ask why it had not arrive, they were very unfriendly both times we spoke to different people on the phone.
A mistake on our shipping address label (online) was missing one number. The equipment was returned to them at their factory. They said they would resend it with the new label on it. They did not. We waited nearly two weeks. The second shipment never came. They charged us for shipping and a restocking fee of 20%. The total loss for our non-profit was $47. They took 10 days to return the other portion of our money by credit card but we never received our $47.
I would avoid this company at all costs. Even after trying to meet them half way, offering to pay 50/50 and take a loss too, they would not. They repeat the same words of their policy like a broken record. They have not a clue how to care for and nurture a customer. Classic case of a company that got large from taking both big and small advantages when they could from every customer.
You do not want to do business with them. We learned the hard way. Your frustration means nothing to them. Ask our Board of Directors (8 people)
Canton crusher

Columbus, OH

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#3
Nov 16, 2008
 

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1

Pro Audio Video Inc wrote:
We are a non-profit company and we trusted them to send our equipment. It did not arrive. We called them to ask why it had not arrive, they were very unfriendly both times we spoke to different people on the phone.
A mistake on our shipping address label (online) was missing one number. The equipment was returned to them at their factory. They said they would resend it with the new label on it. They did not. We waited nearly two weeks. The second shipment never came. They charged us for shipping and a restocking fee of 20%. The total loss for our non-profit was $47. They took 10 days to return the other portion of our money by credit card but we never received our $47.
I would avoid this company at all costs. Even after trying to meet them half way, offering to pay 50/50 and take a loss too, they would not. They repeat the same words of their policy like a broken record. They have not a clue how to care for and nurture a customer. Classic case of a company that got large from taking both big and small advantages when they could from every customer.
You do not want to do business with them. We learned the hard way. Your frustration means nothing to them. Ask our Board of Directors (8 people)
What do you expect from a bunch of slack jaws yocles from Canton ohio? as long as they get money for a little weed and rent money their good, it's a 9-5 job for them.
The House of Magic

United States

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#4
Mar 5, 2009
 

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1

I have had nothing but bad customer service such as not being able to get anyone to answer the phone, credits for products are taking at least 10 days to reach accounts. Most every order I have recieved from them has been damaged in some way, and of course YOU the customer have to fix it with either the shipping company or the manufacturer, they take no responsiblity for their company whatsoever. I have decided to pay the additional cost to other companies to avoid all the time and effort spent just getting my order right with this company who has four different sites but is still the same company. Customer rating 1-10; 2, product 1-10; -1, willingness to make things right 1-10; 0. Look somewhere else for your lighting and dj needs...
YOU WILL BE SORRY IF YOU ORDER FROM THEM.
Jean

Weston, MA

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#5
May 20, 2009
 

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I just ordered some equipment from them on May 10, 2009 (order# 82372) and received fast service. Even though one item was back back ordered which was scheduled for delivery on the next day.
One of the item, a wireless microphone NADY DKW-3 didn't work or defective; I just couldn't get someone to speak with about the problem or return the merchandise. So much running around on the phone to return something, so I am keeping it even though I can't use it. They need a better way to handle defective merchandise.
JT
Jean

Weston, MA

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#6
May 29, 2009
 

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I decided to return the equipment after all. So much trouble... I was told a new one would be shipped which didn't arrived. I received a call from a John V. who first told me he had shipped the merchandise to listen to him again telling me that he tested the equip and there was nothing wrong with it. He now charging me an additional $11.00 dollars to ship the same merchandise.
It is not worthy to do business with this Co.
Look somewhere else to buy your equipment. These are deceiftul indivuals. I will never do business with them again
Jean

Weston, MA

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#8
Jun 16, 2009
 
After retruning the equipment and spoke more than 20 minutes on the phone, the so- called John V. shipped me the same defective equipment which of course with a shipping charge.
I decided not to take further action as this company is not trust worthy.
Avoid this company at all cost; pay more somewhere for better service.
Suck! Suck! SucK
Forrest

United States

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#9
Oct 2, 2009
 
Yes, pretty bad service. Ordered a halloween costume from their cheaphalloweencostumes.us. They didn't communicate with me for 3 weeks, then a call into their customer service said they were missing one item which they didn't know when it would come into their company. I had them ship the remaining items. It arrives with one wrong items. Now I'm calling for a return authorization and I've been on hold for 20 minutes.
Ben Stermer

Scottsdale, AZ

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#10
Oct 5, 2009
 
Completely terrible customer service ...long wait for items to arrive, then they arrive and they dont work. NOW their customer service cannot be found at all. People like this should be hung.
Brooke

Alamosa, CO

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#11
Oct 23, 2009
 

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This company has terrible customer service. I ordered costumes for my children on October 4. It's now October 23 and they still haven't shipped. You can't communicate with them - they refuse to answer email or their telephones. I've put in a report to the Better Business Bureau and am looking into Small Claims Court in Canton - just to make a point.
Denise

Fayetteville, GA

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#12
Oct 23, 2009
 
Ordered a disco ball from cheapdjs on the 13th and was just notified today the 23rd of its shipment. In their policies it says three days to send out shipment.
If you are in a hurry, i don't think i would use these guys. Now that i have read all the reviews, i am curious if everything will be in working order when i receive it.
Allied Ice Forum

Atlanta, GA

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#14
Mar 2, 2010
 
Ordered fog machine 11/27/2009 as of 03/02/2010.pd cc 11/27/2009 they sent email and have yet to get anything
Party Time Productions

Findlay, OH

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#15
Mar 27, 2010
 

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I was a bit concerned at first when my shippment arrived, I had a damaged dj case and a damaged speaker. After talking with Jess on their customer service line and might I add I didn't have to wait...we talked , I told her of my damage due to shipping and or UPS...and we got the problem solved. After returning damage items, I was a bit worried that I would not be able to do a show I had schedualed for that Saturday but Jess came through for me like the DJ guro that she is. I received my equipment on time on Friday and she personnaly check equipment out befor it left their business to ensure I would not run into further conflicks for my show. Thank you Jess for your timely service and I look forward to place my next order with you. Foot note, sometimes problems happen that we can't avoid and this sucks when you deal with a middle man but be patient and you will find out that your getting youself upset over nothing. Give them a chance to do their job, the rewards will show up with the quality of their inventory. Again thany you Jess.
MURPHY LAICHE

Chalmette, LA

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#16
Jun 7, 2010
 
ORDERED AMP. GREAT PRICE,GREAT DELIVERY, GREAT SOUND.
JUST ORDERED MIXER, WAITING FOR SHIPPING.
SO FAR NOTHING BAD TO SAY.
Kim

Pensacola, FL

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#17
Sep 20, 2010
 

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I ordered several halloween decorations from them. I also ordered items from other companies. I received all my shipments weeks before I received the one from them.

Of course there is an item missing and I was billed for it. Ive tried to call several times but I never get through to anyone. I can't find an email address for them or I would try that.
kim

Delmar, NY

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#18
Oct 6, 2010
 

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I ordered some halloween decorations on September 21st and today is the 6th of October and still they have not been shipped. When you call you are on hold for 15 minutes. I was told twice they would get the order out-nothing has happened. I cancelled the order today -hopefully i get my money back! Stay away from this company -the are HORRIBLE
Barbara

Meridian, MS

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#19
Oct 13, 2010
 
I placed an order on sept 27th and it is now October 13th ,Ihave not received my merchandise yet,everytime I call Im never able to speak with anyone ,only receive a stupid recording and remain holding for thirty minutes running up my phone bill,surely no one is that busy if so you need to hire more help,I want stop until I get my hard earned money back,and at this point Im contacted a lawyer.
Mad as Heck

Longmont, CO

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#20
Oct 20, 2010
 
Placed order on 10/5 and requested 5 - 7 day shipping. As of 10/20 my order status is "processing!" Called and was told it was back ordered. No email telling me that! Have called twice and it's at least a 20 minute wait to talk to someone. Terrible customer service! LAME. Don't order from these people!
kwik

Sanibel, FL

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#21
Mar 8, 2011
 

Judged:

1

bullsh#it...save your money
KPLovelace

Shreveport, LA

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#22
Mar 19, 2011
 

Judged:

1

I place an order with this company on Feb 2011; They received my payment with 3 days, but I have not received the product ordered - Vocopro Handheld Dual Channel Wireless Mic System. I have sent emails and called several times to find out that I have contacted the wrong company. I finally got a contact number; I tried calling many times; I got comments such as we are open 10:00 a.m. CST until 6:00 p.m. CST. I called 2 minutes after 10:00 a.m. to get the message of "Due to heavy number of customers, all our sales representatives are helping other customers; then they played music non-stop for more than 30 minutes. I have not been able to contact anyone at that company, so I have referred my concerns to Better Business Bureau and FCC about this company and it fraudulent business.

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