I too was very excited that Beefsteak Charlies was coming back to town. I just came from there,
I ordered the Sirloin and Rib combo. I had to send the steak back (way undercooked) and then it came back to me again still way undercooked. The ribs and baked potato were served luke warm at best. The salad bar was OK, but my fingers got VERY STICKY from one of the tongs. All restaurants have problems, even experienced ones from time to time, but the establishment usually does something like a coupon or free dessert or something. Alas, no; BUT the SCARIEST part had to be the responses that I got from Frances who I guess is the manager or owner? She's the one the waitress notified about the issues anyway.
1 - Salad Tong - Yes, she noticed that too, but the tongs are new and the label left a sticky residue. IDK..... DISHWASHER MAYBE??????
2 - Steak - She agreed with me that a thinner piece of meat should have been selected for anything other than RARE. The only way this could have been done close to medium was if they burnt it on the outside. The steak should have been half as thick, so I guess I would have to go home, slice it and cook it myself. Frances just smiled.
3 - Ribs - I told her the taste was good but the temperature wasn't hot. Frances said smiling "But they were good tho?"
I told her that these problems should be addressed or they will be closing really soon - and Frances said while still smiling, "You are right about that!".
I likely won't go back as there was no incentive given by Frances for me to try them again and
the cost was alot to spend for food I need to
re-cook myself. SAD, VERY SAD. You might want to just keep your memories.