Marion Sears = HORRIBLE establishment!

Marion Sears = HORRIBLE establishment!

Posted in the Marion Forum

Since: Oct 12

Location hidden

#1 Dec 30, 2012
All the workers are undertrained, the policies are wishy-washy, the management is awful (store manager won't even show his face when he's asked for), and they always seem to be understaffed! Always a hassle every time you check out for the simplest purchase! I hate shopping here anymore!
jelly

United States

#2 Dec 30, 2012
Yuckyduck wrote:
All the workers are undertrained, the policies are wishy-washy, the management is awful (store manager won't even show his face when he's asked for), and they always seem to be understaffed! Always a hassle every time you check out for the simplest purchase! I hate shopping here anymore!
Waaaahhhhhh!!!! Waaaahhhhhhh!!!!! Waahhhhh!!!! You know what would help? If you bitched about it.
Homer

Marion, IL

#4 Dec 31, 2012
Yuckyduck wrote:
All the workers are undertrained, the policies are wishy-washy, the management is awful (store manager won't even show his face when he's asked for), and they always seem to be understaffed! Always a hassle every time you check out for the simplest purchase! I hate shopping here anymore!
Why limit it to sears most every store, restaurant is like that. Try and find some one to help you at Home Depot, I swear if they see you coming their direction they cut down an isle to avoid customers. Customer service is as bad as i have ever seen it EVERYWHERE !
Observer

Marion, IL

#5 Dec 31, 2012
Try Best Buys. Always have had good service there.
liyt fubg

Carthage, MO

#6 Jan 26, 2013
They were locked up & closed yesterday evening 4 sum reason
common sense

United States

#7 Apr 8, 2013
This is one of the worst stores i've ever in. tried buying DVD player. Sales kid was three feet from me. Thought I was going to have to start a fire to get his attention. Finally got DVD player.turned out to be a piece of shit. Been to the auto motive section a few times. They have got to be some of the most ignorant people to ever fill a pair of shoes. I live 5 minutes from there but now go to paducah to shop. It's very much worth the drive. The work ethic in this country has become extinct.
Traveler

Jacksonville, FL

#8 Apr 8, 2013
Sears in general is horrible. It's not just the Marion store. I actually like their hardware and outdoor departments, but good luck finding a knowledgeable associate (key word is knowledgeable). I honestly don't see how the chain has survived into the 21st century.
mtpockets

Marion, IL

#9 Apr 8, 2013
Traveler wrote:
Sears in general is horrible. It's not just the Marion store. I actually like their hardware and outdoor departments, but good luck finding a knowledgeable associate (key word is knowledgeable). I honestly don't see how the chain has survived into the 21st century.
Potheads can't have it both ways.

They enjoy smoking weed but are disgusted by weed smokers serving them in stores that hire them.

I heard from a source I trust that a Sears appliance repairman in our area said Sears needs to hire appliance repairmen in Missouri but can't find anyone that can pass a piss test.
For your info

United States

#10 Apr 8, 2013
Its up to the establishment to train their employees correctly. I work retail and was fortunate enough to have one supervisor that spent a lot of time training me. But unfortunately most aren't that lucky. With retail nothing is set in stone. Policies are bent to please the customer. So what one sales associate says or does may be completely different than another depending on the power they have. And every store is under staffed because stores in our area barely make their sales goal to have enough hrs to give to employees. So they work on the bare minimum of people. It sucks for the customer because you don't always get the service you deserve and for the employees that do the work of two or three people.
waffleking

Marion, IL

#11 Apr 8, 2013
mtpockets wrote:
<quoted text>
Potheads can't have it both ways.
They enjoy smoking weed but are disgusted by weed smokers serving them in stores that hire them.
I heard from a source I trust that a Sears appliance repairman in our area said Sears needs to hire appliance repairmen in Missouri but can't find anyone that can pass a piss test.
all of these complaints are from competitors of sears,unless they put there real names everything that was written was lies
mtpockets

Marion, IL

#12 Apr 8, 2013
waffleking wrote:
<quoted text> all of these complaints are from competitors of sears,unless they put there real names everything that was written was lies
I understand what you are saying.

Is your REAL NAME waffleking Smith or waffleking Jones ?
just saying

Sarah, MS

#13 May 3, 2013
Sears use to be a great company, both to work for and to shop at. That was back in the fifties and sixties. They never felt they had to improve and to keep up with the new trends, and i feel they took their loyal customer base for granted and ignored their competition. As a result they find themselves in the same group as other older companies who have stagnated and chosen to stand on their past services. You will find the quality reduced in all Sears stores in present time, their service center offshoots in particular are an embarrassment. They have no one to blame but poor management over the past four or five decades.
idiots abound

Lenexa, KS

#14 May 12, 2013
The guy that ran the whole company stole them blind,sold branches off to steal more and forced out senior employees and get more for hisself.Really a despicable human being that should be in jail along with the banksters that caused the crash of America.Have a goog day.
attack

United States

#16 May 13, 2013
No more picture studio. Company that did it went bankrupt
Tami

Sesser, IL

#17 Mar 10, 2014
Sears is a great store and I've always had great customer service there
Banaynay

Sesser, IL

#18 Mar 10, 2014
The chicks there are hot
terry chance

Carbondale, IL

#19 Jul 1, 2015
you destroyed part of my lawn when you delivered my refrigerator and now the only answer i get from sears. Sorry we don't have insurance for that.
Yup

Marion, IL

#20 Jul 6, 2015
I worked at the Marion Sears for a few years. The company itself is horrible. They reduce staffing and then add more tasks that have to be performed several times a day. Their system required so many logins and menus that a simple restock that could have been done in 5 minutes would take 10-15 because we would have to sit there and click through page after page on the handheld devices, and half the time we wouldn't even be able to get a signal or the stupid things would quit working because they were so old and worn out. And since they got rid of the support staff that used to handle all that stuff, the people who were supposed to be out on the floor helping customers got stuck with those tasks. That's why it's hard to find salespeople anywhere in the clothing departments when you go in. They usually have 2 people on the clock covering half the store, and they're in the back somewhere trying to accomplish one of the 50 extra tasks assigned them that day. We would attempt to show these issues to the regional and district managers who occasionally came to visit, but they were typical company men who would just tell us they'd look into it and then criticize us for things that we had no power over. A lot of corporate directives were sent out to multiple stores, and if you were like our store and only had old, outdated display cases, you wouldn't be able to do what they were asking you to do. And then the minimum wage employees would somehow get the blame when it was really a breakdown in the administrative side that caused it.

As far as training, they "trained" us with some brief computer-based quizzes and then threw us out on the floor with no real experience. A few people would pick things up and do okay, but half the people they hired were practically illiterate and would never learn how to do their jobs. And if you think places like Wal-Mart and McDonald's don't pay well, Sears is even worse about employee compensation. I knew one gentleman who had been with the company 15 years, and every time minimum wage went up it would surpass any of the meager raises he got, leaving him at minimum wage even after all that time.

It's no exaggeration when I say that the entire store management team and almost all of the people in my department were gone within two years after I quit. Everyone I know who left can't believe they put up with Sears as long as they did, and all of them are much happier in their new jobs. If you look at job listing sites, you will see tha Sears constantly has openings in both hourly and salaried positions. No one wants to work there.
:)

Marion, IL

#21 Jul 10, 2015
Yup wrote:
I worked at the Marion Sears for a few years. The company itself is horrible. They reduce staffing and then add more tasks that have to be performed several times a day. Their system required so many logins and menus that a simple restock that could have been done in 5 minutes would take 10-15 because we would have to sit there and click through page after page on the handheld devices, and half the time we wouldn't even be able to get a signal or the stupid things would quit working because they were so old and worn out. And since they got rid of the support staff that used to handle all that stuff, the people who were supposed to be out on the floor helping customers got stuck with those tasks. That's why it's hard to find salespeople anywhere in the clothing departments when you go in. They usually have 2 people on the clock covering half the store, and they're in the back somewhere trying to accomplish one of the 50 extra tasks assigned them that day. We would attempt to show these issues to the regional and district managers who occasionally came to visit, but they were typical company men who would just tell us they'd look into it and then criticize us for things that we had no power over. A lot of corporate directives were sent out to multiple stores, and if you were like our store and only had old, outdated display cases, you wouldn't be able to do what they were asking you to do. And then the minimum wage employees would somehow get the blame when it was really a breakdown in the administrative side that caused it.

As far as training, they "trained" us with some brief computer-based quizzes and then threw us out on the floor with no real experience. A few people would pick things up and do okay, but half the people they hired were practically illiterate and would never learn how to do their jobs. And if you think places like Wal-Mart and McDonald's don't pay well, Sears is even worse about employee compensation. I knew one gentleman who had been with the company 15 years, and every time minimum wage went up it would surpass any of the meager raises he got, leaving him at minimum wage even after all that time.

It's no exaggeration when I say that the entire store management team and almost all of the people in my department were gone within two years after I quit. Everyone I know who left can't believe they put up with Sears as long as they did, and all of them are much happier in their new jobs. If you look at job listing sites, you will see tha Sears constantly has openings in both hourly and salaried positions. No one wants to work there.
I bet i know who you are.:)

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Marion Discussions

Title Updated Last By Comments
Stormriders (May '15) 1 hr JAmie 22
Guy holding sign at corner of Skyline & Crenshaw. 2 hr postponed 13
Amanda goins Amanda Street goins 6 hr Bob 1
why america is great 7 hr Truth 1
Marion Basketball 16 hr Poop shoot 9
Truth Hurts Apr 21 NO ON VERITY 26
The SCUM BAG Lawyer!!! Apr 21 Whogivesafuk 14

Marion Jobs

More from around the web

Personal Finance

Marion Mortgages