Marble Slab Customer service

Marble Slab Customer service

Posted in the Maple Valley Forum

It Matters

Maple Valley, WA

#1 Feb 7, 2011
We are BIG ice cream eaters and new to the area. Did I mention we are big on customer service too? We are perfectly willing to spend a little extra to support local businesses, and certainly willing to spend a little extra on "mix-ins". However, on a night we sought to enjoy a treat while teaching our kids a lesson about taking advantage of the evening special, we were treated like the "special" was for "cheapskates". Did I mention this treatment was compliments of the owner? This was our second time to the store in a short period of time, but certainly our last for a long period of time. This turned out to be lesson for our kids in why successful business goes hand in hand with good customer service!

Seattle, WA

#2 May 21, 2011
Customer service DOES matter!! I frequent Marble Slab, and the new employees are fairly decent in customer service, however, the owner is always grumpy and less than thrilled to see customers. It's good ice cream, but when the owner is there, I'd rather get it from the grocery store.

Chicago, IL

#3 May 7, 2013
I live near the marble slab at Queen and lee. I went the day after they opened and the waffle cones were stale which was impressive since they could only be brand new. I could have forgiven this if it hadn't cost me $15.00 for 2 cones! That is an absurd amount of money for ice cream, and its quality was certainly not worth it. I recently got coupons in my mail box so figured I'd go there again since I was getting the ice cream half off. I have been there 3 times in the past week and not once have they had bananas which is beyond unacceptable because they are literally next door to a fruit market GO BUY SOME. So lazy, isn't anybody in charge over there. Will not be going back.
(side note: I had promised my daughter ice cream every time we went, but took my business to Menchies because they are always together)

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