Borders OUT - but last days - staff w...

Borders OUT - but last days - staff was Apalling mean

Posted in the Mansfield Forum

Since: Sep 11

Sharon, MA

#1 Sep 17, 2011
OK first ... I want to say that I am this "nicey-nice" person who NEVER complains.
But something happened to me tonight that blew my mind and I have to vent.
Have you ever had that happen? Something so far out in left field you are almost shell-shocked that someone could do something so odd/bad you are bursting to share?

I took my family to Borders in Mansfield tonight.
In overview: we purchased 1,000's of dollars of books at this store in the last few years.
... great customers.
In fact, I have several friends who Worked there for years.

As the store is down to 90% off ... tonight we went to see what was left
... and here's the irony: they had a cute sign the other day asking customers to bring in snacks for them to have a farewell party.
As we were incredibly loyal customers (went in at Least 2 times a week and SPENT)
... my daughter and I had something in the car we were going to bring in after we paid for our books.
(just giving you the overview - so you could see are NICE folks)

Ok, so we walk in and there is a Very odd sign on an easel.
Handwritten in Sharpie on poster size paper ... at least 20 entries long
of ... employee venting.

Now ... I realize the store closing means they are losing their jobs. Sad. I feel for them.
It's a tough economy and seriously, Borders is closing because Corporate made some bad business decisions.
A friend who worked there once called this particular store location a "cash cow" ... so again, I feel for them.

However, the venting list had things that were quite attacking of CUSTOMERS.
Really snide.
I could only remember a few and as I didn't write them down - from memory (so I'm being kind here):
* You customers would say to us "if aren't nicer - we'll go to Barnes and Noble" - like we cared
* You came into the store and said I'm looking for... let's be honest - you weren't looking - you made US (the employees) look For you.
* Coupons - you people would have everyone in your family use them - don't be greedy (huh?)

gosh there were more - and meaner ones ...

but basically - here's what happened:
about 10 of us (customers) were reading it and all ages from senior citizen to elementary school age kids were saying "wow, that's snide ... harsh ... mean .." etc.
basically pondering why we (who actually BOUGHT books) were being blasted - as we were the only ones helping these folks keep their jobs as long as they did.

So, I call over my husband and daughter ...
We're looking at this sign with Another group of passer-bys (about 7 or 8 new people)

and I say - Oh my gosh - wow ... I realize they're sad and upset
about their jobs ... but this isn't really the best way to vent.
It's not professional and why get mad at us the customers.
To which, I get a lot of "yeah ...you're right ... " etc.
Then this guy who works there says to me:

Take a F*CKING HIKE (and more)

**** CONTINUED – seriously – READ THIS – it is getting interesting ****

Since: Sep 11

Sharon, MA

#2 Sep 17, 2011
I said to him (with mouth agape from shock - along with all the customers around me)
Oh my God - did you just swear at me?
That's not called for - I didn't say anything to you

My daughter is crying at him yelling at me and grabbing the sign and getting all weirded out
Basically - he was WAY over the top

He proceeds to go on about being an open minded person who doesn't follow social mores ... trying to do the whole "I'm trying to act smart" etc
BTW "dude" - I went to Harvard - and I never feel a need to advertise it or prove my intelligence -
intelligence is simply shown in this position that I held back and tried to help him understand that perhaps I (any of the customers) could be a future prospective employer
and if he came in for an interview - such behavior would exactly bode well for him ... it's not professional

I said: I don't really care - you shouldn't say this in a professional setting AND in front of LITTLE KIDS (there were several kids under 7 there)

He goes on to say he doesn't care
he starts to call me a fat b*tch - but saw my 6'4" husband and daughter and cut it off for a sec

The other employees come around him and start saying - there's nothing wrong with the F word to customers
it's JUST a word - everyone uses it and it's fine in a professional setting to tell off a customer

I'm shell shocked ... seriously
I'm not alone ... there are about 20+ customers standing behind me ... irate and fuming

My husband is saying "let it go hon, obviously he's a jerk"

I get that - but then I say to the guy - Look ... I understand you're upset about your job - but it's not appropriate to be that way ... especially in front of kids

I guess what bothered me is that there was only ONE employee who agreed - she was a middle-aged woman behind the register.
Of course, she pretty much was also the only one working - which speaks volumes (pardon the pun) about work ethic and business etiquette collapsing with generations.
(Gosh, I HOPE that's not actually true - I know several younger people with great respect and appropriate work ethic)

This girl comes up and said "you'll have to leave - we're calling the cops"
To which the other customers are demanding "for what? she's been exceptionally polite and hasn't even raised her voice. She's the victim here ... so are the kids"
etc.

So they back down - but outside the store - 2 insipid young women follow us out and toss insults to us
My family is thinking - what the ?
And then they acuse me of writing something down on a board ...
huh?
I don't even Have a pen! I brought in my Wallet only
Seriously folks - I didn't do anything - I have my kid with me ... my husband and several friends there shopping
I handled everything calmly and am simply appalled - but I don't stoop to others' levels - not worth my time

and because this goes full circle
I left my purse in the car with the .... wait for it ....
FOOD WE BROUGHT WITH US TO GIVE THE STAFF for their party
-get this - we felt bad for them and had brought a gift for them

yeah - trust me - we kept it and had it ourselves

I would love to make the comment - maybe that attitude is why Borders went out
except ... I know the whole corporate financial story AND I happen to know there USED to be very nice, thoughtful employees
Come to think of it ... perhaps the more professional ones were able to find new jobs - because they Know how to behave in an appropriate customer service manner
Smile

In closing, I don't care if it's 90%... it's not worth being treated with 90% less customer service and being sworn at

To the "dude" who created the issue?
1) trust me - no other bookstore is going to hire you - customers there agreed to spread the word
and - you wrote nasty stuff about Barnes and Noble - so I doubt they'd want you -(should have thought that through)

CONTINUED - seriously - keep reading

Since: Sep 11

Sharon, MA

#3 Sep 17, 2011
I said to him (with mouth agape from shock - along with all the customers around me)
Oh my God - did you just swear at me?
That's not called for - I didn't say anything to you

My daughter is crying at him yelling at me and grabbing the sign and getting all weirded out
Basically - he was WAY over the top

He proceeds to go on about being an open minded person who doesn't follow social mores ... trying to do the whole "I'm trying to act smart" etc
BTW "dude" - I went to Harvard - and I never feel a need to advertise it or prove my intelligence -
intelligence is simply shown in this position that I held back and tried to help him understand that perhaps I (any of the customers) could be a future prospective employer
and if he came in for an interview - such behavior would exactly bode well for him ... it's not professional

I said: I don't really care - you shouldn't say this in a professional setting AND in front of LITTLE KIDS (there were several kids under 7 there)

He goes on to say he doesn't care
he starts to call me a fat b*tch - but saw my 6'4" husband and daughter and cut it off for a sec

The other employees come around him and start saying - there's nothing wrong with the F word to customers
it's JUST a word - everyone uses it and it's fine in a professional setting to tell off a customer

I'm shell shocked ... seriously
I'm not alone ... there are about 20+ customers standing behind me ... irate and fuming

My husband is saying "let it go hon, obviously he's a jerk"

I get that - but then I say to the guy - Look ... I understand you're upset about your job - but it's not appropriate to be that way ... especially in front of kids

I guess what bothered me is that there was only ONE employee who agreed - she was a middle-aged woman behind the register.
Of course, she pretty much was also the only one working - which speaks volumes (pardon the pun) about work ethic and business etiquette collapsing with generations.
(Gosh, I HOPE that's not actually true - I know several younger people with great respect and appropriate work ethic)

This girl comes up and said "you'll have to leave - we're calling the cops"
To which the other customers are demanding "for what? she's been exceptionally polite and hasn't even raised her voice. She's the victim here ... so are the kids"
etc.

So they back down - but outside the store - 2 insipid young women follow us out and toss insults to us
My family is thinking - what the ?
And then they acuse me of writing something down on a board ...
huh?
I don't even Have a pen! I brought in my Wallet only
Seriously folks - I didn't do anything - I have my kid with me ... my husband and several friends there shopping
I handled everything calmly and am simply appalled - but I don't stoop to others' levels - not worth my time

and because this goes full circle
I left my purse in the car with the .... wait for it ....
FOOD WE BROUGHT WITH US TO GIVE THE STAFF for their party
-get this - we felt bad for them and had brought a gift for them

yeah - trust me - we kept it and had it ourselves

I would love to make the comment - maybe that attitude is why Borders went out
except ... I know the whole corporate financial story AND I happen to know there USED to be very nice, thoughtful employees
Come to think of it ... perhaps the more professional ones were able to find new jobs - because they Know how to behave in an appropriate customer service manner
Smile

In closing, I don't care if it's 90%... it's not worth being treated with 90% less customer service and being sworn at

To the "dude" who created the issue?
1) trust me - no other bookstore is going to hire you - customers there agreed to spread the word
and - you wrote nasty stuff about Barnes and Noble - so I doubt they'd want you -(should have thought that through)
**** CONTINUED – seriously – READ THIS – it is getting interesting ****

Since: Sep 11

Sharon, MA

#4 Sep 17, 2011
2) if you truly were SO upset you couldn't function, and you said "hey I don't care - I'm getting fired anyway"
maybe you should have taken off for a personal mental health day (not a joke - serious, stress is a killer)
and
you weren't FIRED - your were let go - and for a guy pretending to be so smart - I think you should be alerted to the difference
as it makes a world of difference for unemployment. ;)

To the group mentality of the employees (lemmings)
1) girls, it really ISN'T just a word. Doesn't matter if folks use it everyday in a bar with their friends. I'm quite sure that Borders had a hiring contract that including dress code, appropriate language, etc.
Even IF you resent the company today - you are still probably going to cash that paycheck they are giving you.
So ... it isn't about YOUR opinion. It is about respect, contract obligations, etc. to someone PAYING YOU. Seriously, get smart

2) don't walk into a situation and just stick up for a co-worker
Truth is: people respect the folks that stand up for justice and righteousness more.
Evidenced by the fact that I had ALLLL those people standing behind me / WITH me ... a person who doesn't bully or Let themselves get bullied is a leader and others recognize it.
Don't go through life mis-lead
lauren

Mansfield, MA

#5 Sep 19, 2011
I went through the same thing at borders last friday!The poster had comments such as: By the way when you said just a quick question, it was never quick! when you said can you help me find a book, you meant find me a book. For all you people who read Nickolas Sparks he sucks! For all you people who were reading better homes and gardens, we saw you reading playboy behind that magazine! Just so you know we lean to the leftm and we think Glen Beck is an idiot! Summer reading means summer reading not....threedays before school. I was insulted for me and every other person who was a loyal customer. Blame management, kindle or Amazon.com . take your pick but quesse what it's not our faults you lost your jobs. To judge people on what they read how dare you!! what if someone had a family member with a personal illness and wanted to hide behind a book,and the last I checked isn't it your job to help find a book, and not be annoyed if it "takes more than just a sec." And excuse me for being as catty as you book checker outer who made you a literary critic to say Nickolas Sparks sucks? once again insulting all the readers who like him.My daughter tried to take a picture of the poster and was asked to leave. I was told if I didn't like it I didn't have to read it! I said clearly you want me to read it since it is in the middle of the store on a display stand. Bad enough you lost your jobs, sad for you really. But you blew it you left classless and at the height of rudeness.
lauren

Mansfield, MA

#6 Sep 19, 2011
P.S. sorry for the misspells and run on sentences. I meant to check it and hit enter by mistake.
Ann glee gifts

Worcester, MA

#7 Sep 20, 2011
I too, walked into this Borders a couple of weeks ago, curious to see what was going on with the closing. glee gifts is directly across from this store at Mansfield Crossing, and most customers who visited Borders and then glee gifts spoke about how rude the employees were to them.
When I walked in, what I didn't expect was to see that sign bashing customers. I took a picture right away, in disbelief, and sent to my circle of retail friends at Retail Speaks. It was posted on Cinda Baxter's blog the 3/50 project. There are over 100 comments you can read on the blog and on the 3/50 facebook page, both for and against. At any rate, it's good local reading.
Yes, I myself have had some "retail moments" as anyone who has been in retail has. All I can think is that the staff that wrote this had a warped HR meeting with a facilitator who captured all these comments. This type of thing needed to stay in the breakroom. And as one employer who is looking to hire for the Christmas season, Borders employees need not apply.
SAndrew, I am so sorry for that experience you had, especially with kids in tow. The persons who swore at you have NO COMMON SENSE. Really, who behaves that sort of way that has any sense of self worth?
Those who live in Mansfield, remember Bookends on Main Street? She closed because of Borders. Borders is closing because of Amazon. Go figure.
Wouldn't it be nice to have a Bookends now? Please support your local brick and mortars. We try REALLY REALLY hard to not be a Borders.

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