Review: Wagsworth Manor Pet Resort
Jm5mc5

Media, PA

#29 Jul 30, 2009
I have also had a deplorable experience at Wagsworth.

This was our second visit. Much shorter than the first stay.

We entrusted our dogs' care and well being to this establishment for an exhorbitatnt fee. The dogs were only there 48 hours and only signed up for one session of idividual play and spent their stay in the silo.

WHY AM I BEING UNREASONABLE BY EXPECTING MY ANIMALS TO BE RETURNED HOME IN THE SAME CONDITION THAT THEY WERE DOPPED OFF ONLY 48 SHORT HOURS BEFORE?

Doesn't really seem to terribly ureasonable does it?

When I picked them up w/ my 2 yr old, I was told one dog had one slightly raw foot that they applied 'paw balm' to.

When I got home, BOTH DOGS WERE LIMPING. I checked their feet and to my horror, saw nickel sized pieces had been torn out of their pads all the way down to the flesh. No wonder they were limping! They were walking on open sores!

My dogs jog on asphalt and concrete as well as play on mixed surfaces -- the youngest is three years old. Those pads are tough enough to withstand every condition they've been exposed to-- yet not one of the caretakers had any idea how seven tough pads got chuncks ripped out of them under their loving care.

No one notified me-- even though they had contact numbers, and their 'professional medical' opinion was that no extra care was necessary.

I have the vet bills that say different. The feet were infected, had to be debrided, cleaned, and dressed many times throughout the day AND THEY BOTH NEEDED ORAL ANTIBIOTICS.

But, the staff at Wagsworth thought this was a minor irritation of only one foot.

I was given the brush off. While admitting that they did not arrive like that-- it still wasn't their fault. Ms Francis can be very condescending when she chooses to-- and although, when pressed, she offered to refund the stay, the charge still remains on my credit card.

There has been no return phone calls. My letter w/ the vet bills have gone unacknowledged.

WHAT A TRULY HORRIBLE EXPERIENCE!- I can't tell enough people
Alicia H

Malvern, PA

#30 Aug 4, 2009
A co-worker recommended Wagsworth when I mentioned I was looking for some place to board my dog Daisy during some summer trips. She cautioned me that Wagsworth wasn't your average facility, and asked if Daisy was used to being "pampered." Curious, I immediately pulled up the website and was thrilled to see so many great service offerings. I called that day to reserve a spot for Daisy for a 3 night stay in June, and an 8 night stay in July.
When I arrived to drop Daisy off, I was pleased to see a clean, bright, and welcoming lobby. I booked Daisy for group play for her whole stay. The staff was friendly and professional: they asked about Daisy's immunizations and gave me a schedule of her daily activities, which I found really handy. When I came to pick Daisy up a few days later, she bounded down the hall toward me, clean and happy.
A few weeks later, when I pulled into the parking lot to drop her off for the 4th of July, she saw the building out the window, and wagged her tail furiously - clearly excited that she was returning to a place where she'd had so much fun.
What I like most about Wagsworth is the peace of mind I get while I'm away - I know she's in the care of competent and caring professionals, people who own dogs themselves and are committed to providing a stress free and fun place. I know that when Daisy's there, she's certainly treated like one of "the furry elite."
Cathy M

Malvern, PA

#31 Aug 4, 2009
A special thanks to Nicki and thanks to all who made our first trip to Wagsworth Manor so pleasant. Pearl (black & white Newfoundland) knew she was beautiful when we came to get her after her day of beauty. She has never looked so good and the kids couldn't stop petting her. They said she felt so soft, like a teddy bear. You have our business forever and we will spread the word.
honost

United States

#32 Aug 5, 2009
After reading everything on this site, I have concluded only one thing ... check it out for yourself. There are people on here who truthfully had a wonderful experience and continue to do so. There are also "fake" blogs from the staff at this facility that are writing in to give their place of an employment a boost (and who wouldnt want to do that?) Then we also have very angry clients that had a horrible experience for one reason or another. And lastly we have some former employees that for reasons of their own feel the need to slander their previous employer.

How is it possible to come up with a decision "to board or not to board" at this facility. My advice is to go to the location, talk to the staff, the owners, and anyone who may take care of your pet. Ask questions. ANYTHING! EVERYTHING! A reliable facility will not hide anything from you. Make your own decision to stay or not to by the feelings you get when your there. This will be different for everyone.

If you stay just keep in mind that there have been unsatisfied customers (AS THERE ARE EVERYWHERE YOU WILL LOOK INTO) Also remember that if you judge the place by what you read on a review website, you really are not getting an accurate overlook. You may have the best experience!! And GREAT!!

I just think that peoples emotions are getting way out of hand on such websites. I am going to walk into this facility and decide for myself weather or not this is the place for my pet.

I suggest you all do the same instead of deciding from this page.

And one more thing .... remember there is a side to every story.
Michelle

Claymont, DE

#33 Aug 8, 2009
I felt as you do.

This is not emotional, simply the facts. I did not find this site until after our experience and wish I had found it earlier.-- because everyone was treated with the exact same careless, non-professional, non-caring attitude.
That commonaility remains constant. Not one case has someone with a bad experience who had it resolved. Things can happen, I know-- but none will go back. Talk to area vets for their unbiased opinions. Several I talk to, would NOT recommend that place after treating their clients various injuries.

After visitS, I thought that the exhorbitant fees (after all, it can cost more than a hotel stay for me!) would be worth it if my guys were happy and safe and cared for.

Our first visit was exceptional. Even my older guy wasn't stressed when I picked them up.

Just remember- if your dog gets hurt, while in their care, you are on your own. After going to the referral center in Frazer, I asked what were the probable causes of such injuries because nothing at the facility was caustic or abrasive.( The small area of concrete that they walk on to get to the play yard is smaller than mydriveway.) He told me, that the injuries were identical to those who he had treated that had gotten loose for a length of time or walked on a caustic substance.
Because of the severity and that it happened so quickly, his professional opinion was the latter.

Unbiased, unemotional, professional opinion with nothing to gain.

You decide.

However, I will say, that the Manor/ Dee Dee is still not returning my calls nor acknowleding my letters and bills.
She has not even done as she offered and refunded our stay.
impossible

Feasterville Trevose, PA

#34 Aug 10, 2009
sounds to me your dog went in to the facility like that. there is no way that everything you claim is possible of happening in a 48 hour period. do your dogs play on your driveway at home? in the yard with stones or twigs maybe? the pads cannot just tear in 48 hours even if the dog was on cement every second of those 48 hours. had you ever looked at your dogs paws before? do they play on rough surfaces at home? seems to me you need to look further into this because its nearly impossible for all that you claim to happen in such short notice.
Michelle

Claymont, DE

#35 Aug 13, 2009
I might be inclined to think the same thing-- but read on. Because something is defenitely fishy.
My dogs are rountinely groomed -head to toe- by me. I wash, brush, clip their nails, trim the hair between their pads, clean their ears, etc. They are a responsibility that I take very seriously.
We have over an acre for them to 'wrestle in' on a daily basis and they walk/jog several miles on concrete almost every single day because I'm tying to get my pre-pregnancy body back.
Wagsworth has even told me -AND DOUMENTED- that the dogs were inspected on arrival and THEY WERE COMPLETELY FINE WITH ABSOLUTELY NO ISSUES.-UP TO AND INCLUDING THEIR FEET.. I can also offer a sworn affadavit from their vet as to their care/condition.
So, by they're own admission, the dogs were checked, inspected and perfectly fine. The injury occurred while under their care.
Since Dee Dee has yet to respond to two letters and four phone calls, after her reneged promise of reurning our charge, l have no other discourse but to file a claim with civil claims court for vet bills ad negligent care.
Wags

Malvern, PA

#36 Aug 14, 2009
Please know that Wagsworth Manor Pet Resort welcomes visitors at ANYTIME, no appointment is necessary! There is nothing to hide, we are happy to show you where the dogs stay, where they play, group play in action, our grooming room. All are open to public view. We are VERY PROUD of our staff, our facility and of the amazing care our guests receive. You are welcome to ask questions of our staff and to meet your pet's caregiver. In our opinion the best test of a pet care facility is your pet's reaction the next time they return. We are happy to report many, many, many wagging tails! And purring cats for that matter!
Stop in for a tour and see for yourself. We welcome your visit!
Traumatized

Philadelphia, PA

#37 Aug 17, 2009
This was true for the first visit.

After our second visit this year, my dogs were hurt under their care.

One was visibly shaken for days, and was so stressed he was losing hair in clumps.

They have been subsequently treated by our vet, but we have yet to receive the promised refunds on our charge account.

The dogs can't talk, but there were not happy, wagging tails when we went back to discuss what happened. This time they were very distressed.If the dog's behaviour is the best guide, the first time they were treated well, but something entirely different happened this time, regadless of the cookie cutter report card.
Wags wrote:
Please know that Wagsworth Manor Pet Resort welcomes visitors at ANYTIME, no appointment is necessary! There is nothing to hide, we are happy to show you where the dogs stay, where they play, group play in action, our grooming room. All are open to public view. We are VERY PROUD of our staff, our facility and of the amazing care our guests receive. You are welcome to ask questions of our staff and to meet your pet's caregiver. In our opinion the best test of a pet care facility is your pet's reaction the next time they return. We are happy to report many, many, many wagging tails! And purring cats for that matter!
Stop in for a tour and see for yourself. We welcome your visit!
The truth

Sharon Hill, PA

#38 Aug 18, 2009
Traumatized wrote:
This was true for the first visit.
After our second visit this year, my dogs were hurt under their care.
One was visibly shaken for days, and was so stressed he was losing hair in clumps.
They have been subsequently treated by our vet, but we have yet to receive the promised refunds on our charge account.
The dogs can't talk, but there were not happy, wagging tails when we went back to discuss what happened. This time they were very distressed.If the dog's behaviour is the best guide, the first time they were treated well, but something entirely different happened this time, regadless of the cookie cutter report card.
<quoted text>
One of your dogs is dog aggressive and was running on the concrete potty area along the fence barking at other dogs. Your other dog followed his lead. This is how they wore their pads. Nothing more. The caregiver noted the problem, took steps to treat the pads and even stayed outdoors with them during their individual play to make sure they did not overdo it. We stand behind our care.
Traumatized

Philadelphia, PA

#39 Aug 22, 2009
The first comes to mind is Wow! I received such a sweet report card and comments when I picked them up. Now, I have an aggressive dog.

The second is that the dogs are 8 & 3 with healthy seasoned pads. They play, run, and wrestle for hours on concrete and grass every single day. So, if a potty break is a defined short period of time, how on earth were nickel sized chunks torn out of their pads {only one foot on one dogwas intact} down the the flesh in only one day? This is considered as being "one foot was slightly raw". And had they been at least evaluated properly by an experienced, medical professional, their feet would not have been infected when I took them home. How could this have happened in such a short period of time? They couldn't even walk outside to potty. Why didn't someone from the kennel call me or my vet?

Lastly, after speaking with Ms. directly within one hour of pickup, I was promised reimbursement. It is now five weeks, three letters {including bills} and four phone calls later. There has been no response from Wagsworth, and SHE FAILED TO KEEP HER WORD BECAUSE THERE HAS BEEN NO REIMBURSEMENT AS PROMISED.

For those of you out there who treasure your animal as a family member, please make an informed decision as to their care. I, like most people, expect to get what I am paying for. Wagsworth is one of the more pricier kennels. Please do your homework and don't be taken in just by the country club facade and fluff. Ask for care and policies and 'what if's' in writing. I went to other kennels who happily provided these statements and will tell you that they will call you and/or your vet when any extra care is required. Some of which we have already have repeatedly used, but were taken in by Wagsworth and all of the eye candy. Ask direct questions. Don't let topics get glossed over. There are even kennels that I have found to be as pleasing as Wagsworth, but are very direct. They offered direct, un-programmed answers without malice. And they have a licensed medical professional on premesis to evaluate any situation and level of care needed to keep your pet healthy.

Make your decision. Talk to people here. I'm sure that I'm not the only one. I can gladly provide pictures and video attesting to the condition that I bought them home in after 48 hours at Wagsworth. It's heartbreakig to see your beloved pet hobbling and limping, because whichever foot he stands on hurts. Talk to your vet, they may not tell you names; but they can tell you if they've ever treated dog after their stay. It might surprise you as it did me. And do as your conscience tells you.

I, for one, will never forgive myself for not being as thorough as I should have.
blllaaaaaaaaaaa

Malvern, PA

#40 Sep 3, 2009
BLAH BLAH BLAH
Wagsworth is bad

Wayne, PA

#41 Sep 18, 2009
the place is bad. deedee is a horrible person.
so many things wrong

Wayne, PA

#42 Sep 18, 2009
they use harsh chemicals to clean and do not rinse them off. the chemicals can cause reactions on some dogs. also they are left out in their individual outings with no supervision. the fake grass can be very hard on dog paws and holds heat if the sun is beating down. i have done research and took a tour before boarding my dog there. i witnessed a male supervising group play being extremely rough with the dogs and on my second pass of the area he was sitting in the corner with his eyes closed not supervising. I did not board my dog there and i am glad. i opted for in home care. my dog may not be "furry elite" and i think that is a good thing.
so many things wrong

Wayne, PA

#43 Sep 18, 2009
Praying for Peace wrote:
<quoted text>Are you SERIOUS? Have you ever been to a concentration camp? Obviously not by your IGNORANT comparison. I visited Dachau this Spring and to even suggest such a comparison, you obviously are insensitive to what those people suffered. In fact Aunt Lucy, you display the same hatred in your statements that was so prevalent in the Nazi regime. Humans can be so cruel to others as is evidenced by your comments on this site. The memorial at Dachau states, "Remember, so as not to repeat." Let's honor those who suffered by stopping hatred one person at a time.
meh
Traumatized

Phoenixville, PA

#44 Sep 29, 2009
So Ms. Francis, what's next?

You have gone back on your word - a promise to refund our expenses. This was a statement you made several times. Once directly to my face, and twice in two subsequent phone calls

You refuse to respond to my letters with receipts for reimbursement

I have been reasonable and patient- any person would agree that waitting for three months for my promised expense reimbursement would qualify as patient

What should next reasonable step be
haha

Bensalem, PA

#45 Nov 1, 2009
so many things wrong wrote:
they use harsh chemicals to clean and do not rinse them off. the chemicals can cause reactions on some dogs. also they are left out in their individual outings with no supervision. the fake grass can be very hard on dog paws and holds heat if the sun is beating down. i have done research and took a tour before boarding my dog there. i witnessed a male supervising group play being extremely rough with the dogs and on my second pass of the area he was sitting in the corner with his eyes closed not supervising. I did not board my dog there and i am glad. i opted for in home care. my dog may not be "furry elite" and i think that is a good thing.
they use kennel sol .... KENNEL sol ..... hello??? idiot..
Once again

Phoenixville, PA

#46 Nov 2, 2009
haha wrote:
<quoted text>
they use kennel sol .... KENNEL sol ..... hello??? idiot..
First "blah...blah....blah "

Now "idiot"

Real mature. It seems your true colors shine through loud and clear when faced with facts. There's never a heartfelt apology, just childish taunts. That speaks volumes about wagsworth and it's owner who frequents this site.
Former Wagsworth Employee

West Chester, PA

#47 Dec 10, 2009
Although I usually would not speak harshly of any facility that's main focus is animal care I think it is every consumer's right to know everything about the business they are chosing to support. Although it seemed to me that all of the employees loved the dogs very much, the dogs are repeatedly sprayed with a hose to make them stop fighting/roughhousing in playgroup. This is what is required of you if you are watching over the playgroup. If your dog goes home wet it does not necessarily mean its been playing in the pool. Also, if your dog gets "individual play" you should realize your dog will be out for 20 mins twice a day in a small, isolated fenced in area. I was told in a voice mail I recieved after I had been mysteriously removed from the schedule that I was being "let go" because I let two dogs stay outside longer than 20 mins. I was "endangering the dog's lives". If proper shade and water are provided for the dogs they should in my opinion be allowed out in the fresh air longer than 20 minutes for how expensive Wagsworth is per night. I am now the manager of a different kennel that allows the dogs two walks a day in addition to 4 hours outside to play per day and for a fraction of what Wagsworth asks. Take my advice on boarding your dog- shop around and ask alot of questions! They should be happy to answer anything that you would like to know and never give any attitude. And as for my experience with being let go in a voice mail after being removed from the schedule.....very very unprofessional. I showed up for work and a manager told me that it was because they could not provide me with the hours they had originally promised (which was not at all what Deedee later said in the voicemail). A business should treat it's employees with much more respect.
Very interested--

Phoenixville, PA

#48 Dec 10, 2009
Your comments are not surprising to anyone here who has dealt with your former employer.

But I'm sure that I'm not the only one interested in where you are working now-- we've been searching for an alternative.

If you don't want to post the name, I can give you my email address to reply directly

thanks so much for your candor!

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