Ralph Cooper family struggles to unde...

Ralph Cooper family struggles to understand death of their 'Pappy'

There are 19 comments on the Carrollton Free Press Standard story from Sep 6, 2011, titled Ralph Cooper family struggles to understand death of their 'Pappy'. In it, Carrollton Free Press Standard reports that:

The family of Ralph Cooper is struggling with the questions of "why?" and "what if?" following his death Aug.

Join the discussion below, or Read more at Carrollton Free Press Standard.

Carroll County Tax man

Flat Rock, OH

#1 Sep 7, 2011
The dispatcher at the sheriff's office was correct on this call and I am glad to see the FPS printed that comment by the sheriff. Bartley should called back to the sheriffs office or even called EMT themselves if they were not able to fulfill the need of the call. The deputy at the sheriff's office did nothing wrong and did the job as the job should have been done. The call was placed in the hands of Bartley service and they should called and got another squad to respond. I agree the time frame of the response was uncalled for.
Carrolltonite

Northville, MI

#2 Sep 7, 2011
Maybe it's time to contract with EMT for all of it, they have a station in malvern and minerva too
BTRESIDENT

Lodi, OH

#3 Sep 7, 2011
This has been going on for a year and a half. Bartley has the best Paramedics and EMTs in the surrounding counties. Smith has done nothing but destroyed what once was the best around.
Sharon

Akron, OH

#4 Sep 8, 2011
Is it just me or do all dispatchers seem confused when you tell them you are having a true medical emergency and need to have the closest squad respond to the scene? The dispatcher responding to Ms.Brady's comment of being only 4 miles from a squad service in Carrollton with "Uh, huh" is totally unacceptable. Don't the dispatch screen give an address of where the call is coming from? Rigid contracts and inept dispatchers are one of many reasons why this poor man died.
Sharon

Akron, OH

#5 Sep 8, 2011
Carroll County Tax man wrote:
The dispatcher at the sheriff's office was correct on this call and I am glad to see the FPS printed that comment by the sheriff. Bartley should called back to the sheriffs office or even called EMT themselves if they were not able to fulfill the need of the call. The deputy at the sheriff's office did nothing wrong and did the job as the job should have been done. The call was placed in the hands of Bartley service and they should called and got another squad to respond. I agree the time frame of the response was uncalled for.
It's never an uneducated dispatcher's fault, is it?
Morning Glory

Dover, OH

#6 Sep 8, 2011
My sympathies to the Cooper family, I am so so sorry for your loss. You will be in my prayers.
Doug and Deb Nightingale

Dover, OH

#7 Sep 8, 2011
Carroll County Tax man wrote:
The dispatcher at the sheriff's office was correct on this call and I am glad to see the FPS printed that comment by the sheriff. Bartley should called back to the sheriffs office or even called EMT themselves if they were not able to fulfill the need of the call. The deputy at the sheriff's office did nothing wrong and did the job as the job should have been done. The call was placed in the hands of Bartley service and they should called and got another squad to respond. I agree the time frame of the response was uncalled for.
We couldn't agree more. At a Paris Twp Trustee meeting we were told by a Bartley/Smith representative that if they did not have a squad available to take a call that they would definately give the call to another service.(In our case they stated Robertsville would be called)
Doug and Deb Nightingale

Dover, OH

#8 Sep 8, 2011
Reading this article made us so sad and so very angry. We had a similar incident at our home back in December 2010.(After a long 7 months, Kyle has made a complete recovery). We had called three times for help and were told by Bartley dispatch that they were on the way, on the last call they even stated they were on the scene. They definately were not at our home and they did not arrive until 4 minutes after that call. They also were going to turn the wrong way out of our driveway to go to the hospital. We sent letters and attended the Paris Twp. Trustee meetings to voice our complaints and concerns. The trustees were very supportive. We were first told that the Massillon dispatch did not put the first call through. Then we were told the same story about the time clock stamp and that the delay was due to the squad getting lost. We live 1.5 miles from the station, directly off of Rt 30. I was assured that the approppriate people were discilplined and that many changes were being made within Bartley/Smith. When speaking with several different representatives from Bartley/Smith we have asked multiple times for the records between the squad and dispatch but they refuse to provide them. They would not answer any questions that we had regarding all of the proposed changes they were implementing. They also have never sent the "apology letter" they promised. Obviously many more changes need to be made. Our deepest sympathy goes out to this family.
brtcl

Erie, PA

#9 Sep 8, 2011
When it's someones life, whom ever is closest should get there! I'm so sorry for your loss.
Just Me

Vermilion, OH

#10 Sep 8, 2011
First of all, my deepest sympathies go to the family involved in this incident. It is hard enough to lose a loved one, let alone being left to wonder if it had to be that way.

Secondly, I think that it needs to be made clear that the Brown Township Board of Trustees has, for the most part, nothing to do with the Ambulance Service for the township and/or the contracts for such service. It is the responsibility of the B&M Ambulance District (Brown & Malvern) to cover the Emergency Medical Services of Brown Township.(The B&M Ambulance District then contracts with Barlteys, or as today - Smith Ambulance, to cover their area.)

Third, I simply ask that everyone remember it is not the same "Bartley Ambulance" from just a few short years ago that is making these poor decisions and causing the incidents. Please understand that Smith Ambulance took over Bartley Ambulance in May of 2010, and it happens to be quite coindicental that such serious incidents and what comes across as carelessness, have happened in that short time frame.

It is beyond unfortunate for both the families involved and those that have stayed true to the "Bartley" name, and the "Community Cares Concept" that it once implemented. Those employees that still work for the company truly have their hands tied in situations out of their control. They strive to serve the community in which they live, and work numerous hours to ensure that there is "adequate coverage" of the area, out of sheer conern. However, because they are employees of the company that is allowing such mistakes to happen, all are getting blamed. All - in - all, keep your heads up. There are some that still care.

As BTRESDIDENT stated, Bartleys has long had the reputation of being the best of the best, and having the best of the best care for your community. And most of those employees (that have not been run out) are still running, and serving the community today to the best of their abilities.

Again, my deepest condolences and sympathies to the family and friends involved in this incident.
Minerva

Sharon Center, OH

#11 Sep 9, 2011
It seems so wrong that a company representative can tell whatever story they like and there never seems to be any checks and balances. Bartley Ambulance does not staff that many squads. There are 2 squads that are scheduled at a time during daylight hours and 1 on midnights. They have never staffed four ambulances. I will say that there have been times where they have had four squads out but that was due to employees being called in. It was a sad day when Bartleys was bought out by Smith. They have done nothing but drive the service into the ground. There are good people that worked for Bartleys. Unfortunately these people cant fix what management does. The excuse that rural EMS is challenging is correct but Bartleys used to find a way to handle these situations prior to Smith. I am so sorry that this happened to this family. But sad to say it wont change how Smith/Bartley handles these situations in the future.
Carrolltonite

Barberton, OH

#12 Sep 9, 2011
Just doesn't seem right, nor supportive of our local economy to contract to a company who's home base is nowhere near as close as EMT's. You're all right, it's just not the same Bartley's anymore. Why are these contract borders determining people's lives, every call has to be treated as life or death, how overloaded does a dispatcher have to be to understand that ALLIANCE isn't CARROLLTON?
nitamyers

Commercial Point, OH

#13 Sep 10, 2011
so so so sorry for your loss this should have never happend my prayers and thoughts r with the family
jerry strain

Warsaw, OH

#14 Sep 10, 2011
iam so sorry for the loss of your father
my daughter and her family live in bergholz,ohio
i hope it never happin to them or any one's family
again my prayers are with the cooper family.
REQUEST

Wilmington, OH

#15 Sep 11, 2011
First of all The Cooper family is in my Thoughts and Prayers.We need to all remember that we have rights and we also have the right to choose what Ambulance Service we are using, anyone living close station and you are reading this you have that right to request a service no matter who's area it is. But if you do not know this than it is not done but that is by no fault of anyone. The 911 Dispatcher did his job, As for the other Department Dispatchers Saddly that is still unclear. If you request it should be done!
cooper family

United States

#16 Sep 11, 2011
I thank all of u for your sampathy cause i sure don't want another family to go thru what we did no one will every know what it was like to watch one of your family members die like we did and i thank my daughter for what she did to try to save her grandpa ty all from the cooper family
jake

Dover, OH

#17 Sep 12, 2011
i understand that the dispatcher was "doing what he was uppose to". but if you are dispatching for carroll county, you should know the maps like the your own house!!! its life and death people. contracts dont matter. protocol doesnt matter with districts. the closest ems service should have been dispatched. PERIOD! the dispatcher should have had enough common sense to realize their location. what a sad story
Carroll County man

Flat Rock, OH

#18 Sep 14, 2011
Jake,

The home in which the family lives in is Bartley's The dispatcher knew that and sent the correct ambulance to the call. It is not the Carroll County Dispatchers fault that Bartley's took so long in getting there. The dispatcher in the article saying UH UH is Bartley's, not the sheriffs office.Bartley should have taken the measures in getting someone there even if they could not have responded in a speedy fashion.
paramedicedinoh

United States

#19 Sep 14, 2011
when the SO dispatcher took the second and third call for the Cooper family he should have contacted his supervisor and he/she should have called bartly dispatch as well as the other ambulance sevice, it should not be a matter of who responds just that someone does! my sympathy goes out to the cooper family, in our modern day of communication it should have never happened.

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