Review: Battery Giant

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Dino D

United States

#1 Dec 17, 2008
Good service after the sale of the battery for my
IQ3600 PDA/GPS, they provided tools that were not in the package when shipped so the replacement went successfully.
Jason

East Lansing, MI

#3 Nov 4, 2009
Awesome. They had a custom battery pack for my p90 airsoft gun that I could not find anywhere else online or even in any stores. But, it turns out i ordered the wrong one. So I called their customer service and easily returned it with little hassle. I also talked to the customer service rep to find a pack that would fit my gun and the representative was extremely knowledgeable and helpful and actually suggested a better custom pack that added even more power to my gun than the one I was originally looking for. The price was a lot cheaper than I thought it would be comparing it to my several other battery purchases for different guns that I have made. Shipping was extremely quick on both purchases and there were no hassles at all. I would highly suggest them for any battery purchase or need that you may have.
Kurt H Smith

Franklin, MI

#4 Nov 9, 2009
Bonnie,

I have investigated your post and I certainly apologize for your dissatisfaction as we hold customer service at the highest level. Battery Giant has a 14 day “No Questions Asked - No Restocking Fee” return policy and in addition also honors the manufacturers stated warranty terms. A Return Authorization is necessary in order to expedite the handling of any return so proper credit or replacement can be identified. Our customer service lines,(1-877 523-0070) On-line Chat and email notification are covered M-F 9am -7pm and S-S 10am-3pm. In addition I have verified that our order acknowledgement has been, and continues to function properly. If you experience any problems in the future, please contact me at 1-877 523-0070 and I will be happy to address any needs you may have. Thank you for shopping at Battery Giant and we hope to keep you as a customer. Respectfully Kurt H Smith - President
Bonnie wrote:
Battery Giant - SUCKS. Unless you don't mind getting ripped off by 2-day air service that took over a week and then ZERO customer service for returns. You can't return for full credit without an authorization return slip - and good luck with getting that. They just blow you off as they only allow a 2-week return policy. You also do not get an email verification of purchasing from them nor do they acknowledge any type of contact with their 'return claims' email system or their customer service email system. THEN if you ship back product without the return authorization slip like a sales clerk told me to do on the phone they charge you a restocking fee. PLUS he gave me an address that was different from the address that was on their website and when I asked why he hung up on me. My advice: find a battery store in your area.
Kurt H Smith

Franklin, MI

#5 Nov 9, 2009
I have investigated your post and I certainly apologize for your dissatisfaction as we hold customer service at the highest level. Battery Giant has a 14 day “No Questions Asked - No Restocking Fee” return policy and in addition also honors the manufacturers stated warranty terms. A Return Authorization is necessary in order to expedite the handling of any return so proper credit or replacement can be identified. Our customer service lines, (1-877 523-0070) On-line Chat and email notification are covered M-F 9am -7pm and S-S 10am-3pm. In addition I have verified that our order acknowledgement has been, and continues to function properly. If you experience any problems in the future, please contact me at 1-877 523-0070 and I will be happy to address any needs you may have. Thank you for shopping at Battery Giant and we hope to keep you as a customer. Respectfully Kurt H Smith - President

Since: Nov 09

Waco, TX

#6 Nov 11, 2009
Battery Giant was a great choice for extra capacity batteries for my cell phone. I ordered it by the mfg model numbers and it came with a new cover and everything. Next I ordered a laptop battery for a 5 year old Dell, it came in plugged it in and worked great. I would use them for future purchases.

Jim Lane (Temple Texas)
Kathy Cox

Grand Rapids, MI

#7 Jan 4, 2010
I am a repeat satisfied Battery Giant customer. They always have my mother's hearing aid batteries in-stock, AC312-4AD Energizer Zinc Air, and for a great price(much less than the dr.'s office)! Great quality and sold in a convienent eight-pack.
Melissa Fox

Sterling Heights, MI

#8 Jan 26, 2010
I needed a replacement battery for my laptop as well as a new wall charger for my BlackBerry. The employees at Battery Giant were helpful, courteous and informative. I will definitely be a repeat customer!
Dan

Sterling Heights, MI

#9 Jan 3, 2011
What a waste of time calling them for a replacement for a camera battery. It took them 5 minutes on the phone to tell me they had their own replacement battery, but did not have it in stock at the time! How does the place stay in business. Off we go to Radio Shack.
Larry

Troy, MI

#10 Jan 6, 2011
Hey Dan, did you actually go into the store, or just call them on the phone. From what I've heard, the store was sold and under new management and their phone number was different than listed in the phone book. Besides, Have you been to Radio Shack lately? please.....
Dan

Sterling Heights, MI

#11 Jan 15, 2011
Larry wrote:
Hey Dan, did you actually go into the store, or just call them on the phone. From what I've heard, the store was sold and under new management and their phone number was different than listed in the phone book. Besides, Have you been to Radio Shack lately? please.....
Hi Larry,
I had posted this complaint on YELP, and later a Gary Eddy, Operations Manager, contacted me.... Or so he said he was. I did finally get a free battery from him, sent to my house. Anyway, a short time later someone by the name of Bobby V from Hazel Park, Michigan left a message on YELP pretty much pointing out how much of an idiot I was to give Battery Giant only one star. He also seemed to know I was an older person, and not a young whipper snapper :-). Anyway he went on and on about stuff like I probably could have got the battery from a dollar store. Anyway, I suspect he works for Battery Giant, and posted that insulting comment.
Ha Ha on the Radio Shack comment. I did go there and found out that they also did not have the battery, nor did any of the Radio Shack stores in the area. And yes, once in a while I will visit a Radio Shack store....... but later wonder why I ever did it again :-)
Dan

Sterling Heights, MI

#12 Jan 16, 2011
Larry wrote:
Hey Dan, did you actually go into the store, or just call them on the phone. From what I've heard, the store was sold and under new management and their phone number was different than listed in the phone book. Besides, Have you been to Radio Shack lately? please.....
Larry, the saga continues with Battery Giant. The free battery that Gary Eddy of Battery Giant sent me turned out to be an old expired one or possibly used one. So maybe it would be a wise choice to stay away from Battery Giant!
Gene

Troy, MI

#13 Jan 25, 2011
Dan,I am a long time Battery Giant customer. Most of the times that I have dealt with them have been positive.What you seem to forget is nobody is perfect not even you.I have met Gary Eddy and he is the Operations Manager. He is a very pleasant person to deal with. After reading your posts on Topix, I find you to be very negative. It seem nobody can please you. Dan ,you sound like a bitter old man. Now I don't know you personally. But that image comes out of your posts. I am also an old man also. I'm not trying insult you. I have horrible service many times. But I don't dwell on it. Being positive is way better. Dan, lots of time it's the way you look at things. It sounds like Gary Eddy tried remedy the situation. Are you sure that the battery he sent you is bad? That doesn't make sense.
Larry

Troy, MI

#15 Jan 26, 2011
Thanks Dan. I needed a good laugh and I knew I could count on you to give one. Your paranoia is almost to the point of being scary. Not everyone works at the stores you review. Everyone is allowed to their own opinion, just as you. I didn't get a chance to see the comments on yelp, apparently they have been taken down, but I've read your comments on topix here and if they are any indication of your personality, I can see why people give you a hard time. You give a place one chance and if they don't meet your high expectations, you ream them out using the excuse you're single. Everybody has bad days Dan. Have you ever given anyone a second chance. No one is perfect except Jesus. Oh and by the way, Gene said nothing negative to you or about you and you ripped him apart. I think that was wrong. I will be praying for you Dan, maybe someday something will ease your pain

Since: Jan 11

Sterling Heights, MI

#16 Jan 26, 2011
Hey Larry - Pleased don't bring Jesus into this discussion. And also learn how to read, since Gene did call me a "bitter old man" I cannot figure why you and Gene have nothing better to do but defend Battery Giant and other companies that probably deserve a little attention when they have bad customers service.
Larry wrote:
Thanks Dan. I needed a good laugh and I knew I could count on you to give one. Your paranoia is almost to the point of being scary. Not everyone works at the stores you review. Everyone is allowed to their own opinion, just as you. I didn't get a chance to see the comments on yelp, apparently they have been taken down, but I've read your comments on topix here and if they are any indication of your personality, I can see why people give you a hard time. You give a place one chance and if they don't meet your high expectations, you ream them out using the excuse you're single. Everybody has bad days Dan. Have you ever given anyone a second chance. No one is perfect except Jesus. Oh and by the way, Gene said nothing negative to you or about you and you ripped him apart. I think that was wrong. I will be praying for you Dan, maybe someday something will ease your pain
John B

Sterling Heights, MI

#17 Dec 26, 2012
Battery Giant does not stand behind their product.
I purchased an AGM type replacement battery (from Battery Giant) for my Polaris Sportsman 700 ATV, for $109.95,just under a year ago. The battery seemed to work fine when it was new, but seemed to gradually lose power over the time,even though I use the machine year round, and now that we are having our first large snowfall of the year and I need to plow, the battery won't power up at all. I started by taking my bad battery to the store that was closest to me; the clerk told me that I had to have the original reciept in order to help me, so I asked if he could please look it up. He asked if I purchased it from his store; I replied "No" he told me that the Battery Giant stores are like islands and that I was going to have to go back to the store in which I purchased it from. I searched for my reciept, but couldn't find it, so I called the store in which I purchased the Battery from; they told me that they moved their store, supposedly transferring all of the customer based information; however, they somehow conveniently could not find any of my information. They told me to bring the battery to their new location and they could sopposedly tell the age of the battery. When I got there they checked the battery, told me that it was completely dead,and that the battery was well beyond the warrenty,so they attempted to charge it over a four hour period then eventually told me that it would never hold a full charge and that I needed to purchase a new one at full price. While I was waiting for the battery to charge, I spoke to a close co-worker who happens to have many recreational vehicles; as I complained about what was happening at Battery Giant, he replied that he would never go back there because none of the batteries that he purchased ever lasted over 1 year, funny that that's the warrenty period that they offer, and mind you that this guy is anal about taking care of his stuff. Bottom line, don't waste your time or money on Battery Giant. I work for the Big three and have hundreds of co-workers that I plan to tell my story, so you may have screwed me once (Battery Giant) but in the end, you are screwing your own business.
SURPRISE

Sterling Heights, MI

#18 Dec 26, 2012
I was blasted quite a while ago for giving Battery Giant, on Mound road in Sterling Heights, a bad review - and ....even Jesus Christ came in for a hit also! A short time after I gave that bad review, the store closed. Enough said!

Since: Jan 13

Macomb, MI

#20 Jan 19, 2013
How to Recover a Fully Discharged Lead Acid Battery
X
By James Stevens, eHow Contributor
Print this article
The best way to recover your battery is to charge it slowly.
Lead-acid batteries need to be kept charged otherwise the cells can be permanently damaged. If you have a fully discharged lead-acid battery, the best way to recover it is to charge it very slowly using a "trickle" charge. This lets the individual cells recover and means the battery retains its charge. If you charge a fully discharged lead-acid battery quickly it's likely to lose its charge. Check the battery cell caps for removal. If the caps come off, verify fluid level inside the battery.

Read more: How to Recover a Fully Discharged Lead Acid Battery | eHow.com http://www.ehow.com/how_7486456_recover-disch...

Since: Jan 13

Macomb, MI

#21 Jan 19, 2013
I frequently shop at Battery Giant on Mound and 12-mile, this store used to be located on Mound and 17 mile. It appears they did not close they moved to a larger more populated location.

Lead acid batteries will not remain charged with infrequent use, they will deteriorate you must use a battery tender and maintain the voltage above 12.2 volts otherwise sulfation will deteriorate the battery.

Operating your ATV, motorcycle, snowmobile once a week or month will not properly charge the battery and the battery will self-destruct from sulfation.

Several battery tenders have desulfation modes that can reverse the sulfation. The one that I prefer is the NOCO Genius. If the Genius detects sulfation it will automatically desulfate the battery.

Since: Jan 13

Macomb, MI

#22 Jan 19, 2013


Here is good video on you tube about Genius batery tenders.

Since: Jan 13

Macomb, MI

#23 Jan 19, 2013
Sulfation and How to Prevent it
Sulfation occurs when a lead acid battery is deprived of a full charge. This is common with starter batteries in cars driven in the city with load-hungry accessories. A motor in idle or at low speed cannot charge the battery sufficiently.
Electric wheelchairs have a similar problem in that the users might not charge the battery long enough. An eight-hour charge during the night when the chair is free is not enough. Lead acid must periodically be charged 14–16 hours to attain full saturation. This may be the reason why wheelchair batteries last only two years, whereas golf car batteries deliver twice the service life. Longer leisure time allows golf car batteries to get the fully saturated charge.
Solar cells and wind turbines do not always provide sufficient charge, and lead acid banks succumb to sulfation. This happens in remote parts of the world where villagers draw generous amounts of electricity with insufficient renewable resources to charge the batteries. The result is a short battery life. Only a periodic fully saturated charge could solve the problem, but without an electrical grid at their disposal, this is almost impossible. An alternative is using lithium-ion, a battery that is forgiving to a partial charge, but this would cost about six-times as much as lead acid.
What is sulfation? During use, small sulfate crystals form, but these are normal and are not harmful. During prolonged charge deprivation, however, the amorphous lead sulfate converts to a stable crystalline that deposits on the negative plates. This leads to the development of large crystals, which reduce the battery’s active material that is responsible for high capacity and low resistance. Sulfation also lowers charge acceptance. Sulfation charging will take longer because of elevated internal resistance.
There are two types of sulfation: reversible (or soft sulfation), and permanent (or hard sulfation). If a battery is serviced early, reversible sulfation can often be corrected by applying an overcharge to a fully charged battery in the form of a regulated current of about 200mA. The battery terminal voltage is allowed to rise to between 2.50 and 2.66V/cell (15 and 16V on a 12V mono block) for about 24 hours. Increasing the battery temperature to 50–60°C (122–140°F) further helps in dissolving the crystals. Permanent sulfation sets in when the battery has been in a low state-of-charge for weeks or months. At this stage, no form of restoration is possible.
There is a fine line between reversible and non-reversible sulfation, and most batteries have a little bit of both. Good results are achievable if the sulfation is only a few weeks old; restoration becomes more difficult the longer the battery is allowed to stay in a low SoC. A sulfated battery may improve marginally when applying a de-sulfation service. A subtle indication of whether a lead acid can be recovered is visible on the voltage discharge curve. If a fully charged battery retains a stable voltage profile on discharge, chances of reactivation are better than if the voltage drops rapidly with load.
Several companies offer anti-sulfation devices that apply pulses to the battery terminals to prevent and reverse sulfation. Such technologies tend to lower sulfation on a healthy battery but they cannot effectively reverse the condition once present. Manufacturers offering these devices take the “one size fits all” approach and the method is unscientific. A random service of pulsing or blindly applying an overcharge can harm the battery in promoting grid corrosion. Technologies are being developed that measure the level of sulfation and apply a calculated overcharge to dissolve the crystals. Chargers featuring this technique only apply de-sulfation if sulfation is present and only for the time needed.

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