Comments
1 - 3 of 3 Comments Last updated Jun 27, 2012
Very Disappointed

Lynchburg, VA

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#1
Jul 28, 2011
 
My wife and I rented a storage unit with GWG. We asked if the units were clean or ever had any insect problems. GWG Properties stated that they were clean and there had never been any insect problems. When we got to the storage unit with all our stuff we found the place a mess. Broken glass, garbage, water had been leaking in, there were bugs, spiders, spider webs, and spider eggs everywhere, and even toads hopping around in there! When I called them they said they would refund my money if I came by to pick up a check from them. But when I got there it was a different story and they could only refund some of it. Eventually they said its not their responsibility to make sure the unit is clean before they rent it out to tenants and that it would take too much time and money to make sure each place was clean before renting the unit out again. If that's really the case then they shouldn't be assuring people that the storage units are clean. That would be a misrepresentation and I should be able to get my money back. Anyway, as I waited around quietly to see if they could cut a new check, I could hear them complaining about me in the back of the office! Then they told me I had to leave because they were closing and would mail me a check, but still not for the entire amount that I paid for the storage unit. Horrible service and policies. To top it all off they never even apologized for the condition that the storage unit was in. I do not recommend this business to anybody.
Lastest update: They promised me that they would mail me a check for $37 of the $50 I had put down for the storage unit. When I finally received the check it was only for $2!!! I just rented a storage unit from this business. I can't imagine how awful it would be for somebody who rents a house or an apartment from them and puts down a lot more money!
Reported them to BBB

Richmond, VA

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#3
Sep 29, 2011
 
I recently rented a townhouse from this organization. It was the worst rental experience I have ever had. Maintenence issues from the first day I rented the unit were never fixed. Water consistently dripped from the upstairs bathroom to the kitchen and was never fixed. The refrigerator was broken and was never fixed. The door knob on the screen door would fall off and was never fixed. However when it came time to move out. We were not given our full deposit because they claimed we left the place a complete mess. Which was not true. I was so disappointed in how misleading they were about how well they managed their properties. PLEASE Save your money and the headache and pay more money to rent from someone else. THIS WAS THE WORST YEAR OF RENTAL IN MY LIFE... And I hope that BBB will investigate their practices.
Disappointed

Powhatan, VA

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#4
Jun 27, 2012
 
I cleaned the house and everything in it to the best of my ability and called and asked for a walk through and they never set a date with me. I called them after I moved out and they said that the house wasn't a big deal and shouldn't be a problem with deposit. A month and a half letter, I get a check less than half my deposit. It's funny that the above reviews complain of the units being dirty while they accused me of leaving dirty toilets and a dirty bathroom which required over half my deposit to clean. No good faith in these folks. If you find yourself with only one place to rent and that place ends up being GWG, please, take many many photos and require a walk-through before you move. I will never to rent from them ever and will advise my friends never to do the same.

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