Penelope Wards Xing

Bassett, VA

#1 Mar 28, 2012
The women who work there, especially the one that is wide as a yacht and bleach blonde with far too much make up on for a 55 year old woman *Cheryl*, are rude, mean, and very poorly trained in customer service. When someone enters your establishment with all intent of purchasing a rather expensive series of gifts, your sales ladies should assist, not stand there on the phone and be rude when you subtly suggest you might need some help. This lady obviously has no customer service experience and a huge chip on her rather large, wide shoulder!! I will NEVER, EVER patronize this establishment again, and for that matter, none of the ladies I know will, either. Miss Cheryl, there is a reason there's no wedding band on those chubby fingers. You are completely abrasive and cold, and I can not fathom any man in his right mind ever wanting to wake up to that!

Forest, VA

#2 Mar 28, 2012
the only time they help is if you are dressed to the hilt! I came in one day with no makeup flip flops and wind suit to get a quick gift. No help at all...a few weeks later, I pulled up in the front door spot, dressed nice and got out of my Mercedes and they were all over me. RUDE to say the least.. they do tend to judge.

Bassett, VA

#3 Mar 28, 2012
I understand that. I am not aware of many other than the one sales lady named Cheryl who would turn away a sale on such nice gifts! They must not work on commission. There are other locations--I am curious as to whether they are a franchise. If so, I'd like a corporate number to complain. This bigotry is superficial and ridiculous. I can afford to shop there,regardless of what I may or may not have on that particular day. I'm certian you can, too. Rude, inconsiderate, and just plain UGLY. It's a shame, too...they carry all my favorites!

Bassett, VA

#4 May 2, 2012
I went in there the other day and she was on the phone and didnt even look up. I had my daughter with me and when she asked to see something specific in her size, the woman you talk about *the big blonde with too much make up* rolled her eyes, spoke in to the phone softly, and walked away after hanging up. I did contact the owner of the establishment and complain, but dont think it'll be effective. Apparently they're friends.

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