McDonald's - Poor Service and Custome...

McDonald's - Poor Service and Customer Service

Posted in the Louisville Forum

Unhappy Customer

Greenbrier, TN

#1 Nov 29, 2013
This exact post was made on the Facebook page of this McDonald's location, but they decided to delete it.

At 10:08 a.m. on 11/29/2013, we visited the McDonald's location at 2113 Memorial Blvd, Springfield, TN 37172. According to the website ( ), Angel was the manager on duty at the time.

Using the drive-thru method, we ordered the Big Breakfast with Hotcakes, a Sausage Egg & Cheese McGriddle with a round egg, two Sausage Biscuits with cheese, and a Hashbrown.

Once arriving home with the food, we noticed a few issues with our order. The first issue we noticed was the fact that they had forgotten our Hotcakes. We also noticed, instead of receiving the two Sausage Biscuits with cheese, they gave us two Bacon Egg & Cheese Biscuits. Not the end of the world, but once you get the taste for something, it can be a little frustrating to get all the way home and realize the order was almost completely messed up. Yes, I know, we should have checked the food before we left the drive-thru.

Unlike the countless other times we've received an incorrect order from McDonald's, we decided to call and speak with a manager. This is where the situation went from bad to completely uncalled for.

We assumed the woman answering the phone was the manager, so we began calmly and politely explaining the issues with our recent order. Not wanting to get back out in the freezing cold to drive the 5 miles back to McDonald's, we were informed that they would give us credit for the Hotcakes (not the Big Breakfast with Hotcakes). They weren't willing to do anything about receiving Bacon Egg & Cheese Biscuits, rather than the two Sausage Biscuits with cheese we had ordered and paid for.

Due to the fact that, on countless occasions, we have received food other than that which we had ordered, along with the fact that we were treated with an attitude by the manager during this phone call, we decided to escalate this issue to the corporate office of McDonald's. We called back to this Springfield location for the Managers name and the phone number to the corporate office. The manager again answered the phone with an immediate attitude, refusing to give her name, or the number to the corporate office. Instead, she simply hung up the phone.

As I mentioned above, I have simply accepted the mistakes made McDonald's employees on numerous occasions. I'm usually in a hurry, and it's just not worth my time to go back and complain. The one time we do decide to make them aware of the multiple mistakes in a single order, we are treated to a ghetto-like attitude. This female (can t call her a woman or a lady), is not only a very poor representative of the company, but also a very poor choice for a person in a leadership role. With this type of person in charge of a crew, it's not surprising so many mistakes are being made.

A report has already been made with the corporate office, but I thought I'd share the story here, too.
Unhappy Customer

Greenbrier, TN

#2 Nov 29, 2013
All of this was after being asked to "pull ahead" and wait several for our food to be brought outside.

Clarksville, TN

#3 Nov 30, 2013
You get what you pay for. Dont act surprised.

If you demand five star service, dont go to a one star fast food chain restaurant.

The prices are low because they pay their employees low. Which in turn gets low quality workers.

Its not rocket science.

Take your business else where.

gezzzz..... damn whinners. OHHH Mc Donalds messed up my order, look at me. Look at me

Morristown, TN

#4 Nov 30, 2013
Gripe Gripe Gripe, all yall probably do everywhere. Who cares, I care more that you would take it to corporate. Shows your out for something free. Youll be whining about something else next....grow up

Morristown, TN

#5 Nov 30, 2013
5 miles, you act like thats far. People in other countries with no food could careless if its bacon and cheese or what it is. Yall are not thankful for anything
Unhappy too

United States

#6 Dec 2, 2013
The original poster is right. I work in Springfield and eat there once a week. I have noticed this place spiral downward, quickly. It is because of management. AND most importantly the Supervisor for the store, who took over about 6 months ago. She is OUT OF HER league and could not effectively manage her OWN store, let alone Supervise 5. There's also a new store manager, he's clueless. His focus is more on saving $ and looking good. These "savings" are passed on to the consumer through lack of customer service. There's a power struggle going on there and until they replace the Supervisor, continue to expect nothing but poor service.

Springfield, TN

#8 Dec 9, 2013
unhappy customer, you have the right to be upset, sounds like melissa,del and arf all work at mcdonalds. they have the same problem as the manager. low pay and being a fast food restaurant should not excues people from being polite and giving good customer service!!!!
Really Mcdonalds

Bethesda, MD

#9 Dec 11, 2013
VOTE OUT wrote:
unhappy customer, you have the right to be upset, sounds like melissa,del and arf all work at mcdonalds. they have the same problem as the manager. low pay and being a fast food restaurant should not excues people from being polite and giving good customer service!!!!
I completely agree, I mean how hard is it to work at Mcdonalds!
Hobogan Logan

Centertown, KY

#10 Jan 25, 2014
I ordered a chocolate milk shake, then after I payed for it she wanted to know if I wanted whipped creme and the cherry, yes I would when I sat down to eat those really good Big Mcs I notices these is no cherry on top, no problem I ate my sandwich and drinker my shake, then it dawns on me, I paid for it, as for me I know she wasn't paying attention to me, she had all ready gone to the next customer, there are probably people that
Hobogan Logan

Centertown, KY

#11 Jan 25, 2014
Don't want it on there
another unhappy customer

United States

#12 Feb 19, 2016
I saw this and I had to put my two cents in. To the people that said we should be eating at a 5 star restaurant if we want five star service, they obviously don't live in Springfield, we have no five star restaurant. Much less one that serves breakfast I Refuse to eat the food at McDonalds, but I do enjoy their cokes and coffee, I actually go to Burger King every morning to get their croissant sandwiches, but there coke at Burger King taste completely different, So I go and sit in line for 15 to 20 minutes every single morning for my coke and my coffee. I cannot tell you how many times they have screwed up this order. This morning I waited in line for the 15 minutes only two to get up to the spot to order and had to repeat four different times that all I wanted was a Coke and a coffee, after the girl repeated my order back to me 4x incorrectly I just drove off I have had enough. I drove an extra six miles to the McDonalds in Joelton, which by the way never screws up my order. I realize that McDonalds does not hire the cream of the crop employees for obvious reasons. But even an idiot should know how to push a button for a large coke and a large coffee. It is about customer service and caring about what you are doing for a living. The same thing happened at thHardees a few years ago, their customer service was so bad that they actually shut down the restaurant, now under new management Hardees is just as busy as McDonalds. I think they should fire everybody at this McDonalds in Springfield and start over with some people that actually have some respect and can listen and push that button correctly. I'm not looking for free food or superior service from McDonalds but I think a little common courtesy would go a long way. From now on I will be making the extra drive to Joelton For my breakfast

Royersford, PA

#13 Aug 10, 2017
All i kno is the little mixedgirl with the real curly hair looks like a princess. FINE

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