Review: Planet Connect Internet

Review: Planet Connect Internet

Posted in the Louisville Forum

Ermal Washam

United States

#1 Jul 26, 2011
Absolute worst in the business, False advertising, slowest speeds with unreliable service, poor customer service. They can't seem to keep their outdated equipment running & if the weather turns foul, you're without service.
Big waste of time & money & appear to headed for failure.
Save yourself the misery of dealing with these folks and look elsewhere.
kosta

Dandridge, TN

#2 Jan 26, 2012
By far the worst service I have ever had. Customer service is terrible. They claim their net can stream movies on such things like Netflix. They also claim you can game with no problem. Only thing I see them being good at is false advertising about there net. Wished I could go to another provider but sadly they are the only ones around. There is satellite internet but that would be 10 times worse. I've called so many times to complain about service and they say they are looking into it and will give me a call later in the week. I could wait 2 weeks before they call (which they never do call I always have to call back). The techs know about as much as my little brother knows and hes 10 years old. Such a joke of a company.
THN

Newport, TN

#3 Dec 8, 2012
kosta wrote:
By far the worst service I have ever had. Customer service is terrible. They claim their net can stream movies on such things like Netflix. They also claim you can game with no problem. Only thing I see them being good at is false advertising about there net. Wished I could go to another provider but sadly they are the only ones around. There is satellite internet but that would be 10 times worse. I've called so many times to complain about service and they say they are looking into it and will give me a call later in the week. I could wait 2 weeks before they call (which they never do call I always have to call back). The techs know about as much as my little brother knows and hes 10 years old. Such a joke of a company.
I agree 100% I also have planet connect and it's a joke. Can't wait until they are put out of business by another company.
TBK

Newport, TN

#4 Dec 8, 2012
I agree with you about planet connect internet, they are a joke. I can't wait for them to go out of business. I can get 4g now where i live so will be switching soon.
Farmer John

Greenville, SC

#5 Feb 21, 2014
Very bad service. At least once every couple of weeks, we have no service. Lots of excuses that as a paying customer, I don't want to hear. I would jump ship in a heart beat if I had a choice.

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