Uhaul and their "environmental" fee

Uhaul and their "environmental" fee

Posted in the Louisville Forum

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wiredforsound

Knoxville, TN

#1 Apr 5, 2009
I recently rented a Uhaul van in West Knoxville. I didn't notice it until I returned the van and looked at my bill that I was being charged a $1 environmental fee. I have not rented from them in a while, so this may have been around for bit, but it was new to me. Of course, the manager who rented me the van did not point out the fee to me! Just wanted to point this out to folks and you should refuse to pay it! It is just another way to get more money from you and make you feel guilty if you don't pay it. They are just passing costs down to the consumer!! Be sure to ask about your bill before you sign it and what the costs are. Should be interesting to see what price they raise next!

Since: Feb 07

Location hidden

#2 Apr 5, 2009
wiredforsound wrote:
I recently rented a Uhaul van in West Knoxville. I didn't notice it until I returned the van and looked at my bill that I was being charged a $1 environmental fee. I have not rented from them in a while, so this may have been around for bit, but it was new to me. Of course, the manager who rented me the van did not point out the fee to me! Just wanted to point this out to folks and you should refuse to pay it! It is just another way to get more money from you and make you feel guilty if you don't pay it. They are just passing costs down to the consumer!! Be sure to ask about your bill before you sign it and what the costs are. Should be interesting to see what price they raise next!
You got upset over one dollar?
wiredforsound

Knoxville, TN

#3 Apr 5, 2009
james johnson wrote:
<quoted text>You got upset over one dollar?
The point I was making was obviously way over your head. Go find a thread about playdough to comment on
60 Gunner

Little Valley, NY

#4 Apr 5, 2009
james johnson wrote:
<quoted text>You got upset over one dollar?
If 1 dollar would make you think twice about getting a U-Haul then maybe you didn't need one as bad as you thought you did!

Since: Feb 07

Location hidden

#5 Apr 6, 2009
wiredforsound wrote:
<quoted text>
The point I was making was obviously way over your head. Go find a thread about playdough to comment on
No...I got what you were saying....but all that over 1 dollar...your were right on 1 point.They Rep should have explained it to you,I always do when renting a Uhaul.I had 1 person who didnt want to pay the 1 DOLLAR....The guy at Budget told me to NEVER send anymore Moronic Jerks his way again.But he did laugh and asked me if I really did tear the contract up in front of the customer and told him to don't let the door hit on his backside while he was on his way to Budget.Just think of this..you don't want to pay the dollar...there is always Budget and Penske.

Since: Feb 07

Location hidden

#6 Apr 6, 2009
wiredforsound wrote:
<quoted text>
The point I was making was obviously way over your head. Go find a thread about playdough to comment on
I prefer clay myself.

Since: Feb 07

Location hidden

#7 Apr 6, 2009
60 Gunner wrote:
<quoted text>If 1 dollar would make you think twice about getting a U-Haul then maybe you didn't need one as bad as you thought you did!
No Chit.How are Gunner?
Mechanic45

Oneida, TN

#8 Apr 8, 2009
james johnson wrote:
<quoted text>No Chit.How are Gunner?
Still making referances to bodily functions, I see. LOL! How ya doing J.J.?
Right Wing Lunatic

United States

#9 Apr 9, 2009
I rented one two years ago and they didn't charge me an environmental fee.

Since: Feb 07

Location hidden

#10 Apr 9, 2009
Mechanic45 wrote:
<quoted text>Still making referances to bodily functions, I see. LOL! How ya doing J.J.?
HI!!!!YA I AM!!!!!How are you?
60 Gunner

Little Valley, NY

#11 Apr 10, 2009
james johnson wrote:
<quoted text>No Chit.How are Gunner?
Sorry man ,just caught this james.All good here.Ran into any tight dumbazzez lately?Just a dam dollar aint it!!Later!
Dan

Knoxville, TN

#12 Apr 10, 2009
Its a post about nothing. Someone must have posted something he wants driven down the list. He shows up occasionally and does this.
60 Gunner

Little Valley, NY

#13 Apr 10, 2009
Dan wrote:
Its a post about nothing. Someone must have posted something he wants driven down the list. He shows up occasionally and does this.
? Just asking.
Dan

Knoxville, TN

#14 Apr 11, 2009
wiredforsound wrote:
I recently rented a Uhaul van in West Knoxville. I didn't notice it until I returned the van and looked at my bill that I was being charged a $1 environmental fee. I have not rented from them in a while, so this may have been around for bit, but it was new to me. Of course, the manager who rented me the van did not point out the fee to me! Just wanted to point this out to folks and you should refuse to pay it! It is just another way to get more money from you and make you feel guilty if you don't pay it. They are just passing costs down to the consumer!! Be sure to ask about your bill before you sign it and what the costs are. Should be interesting to see what price they raise next!
in the words of the little girl in the movie Poltergeist.... "they're here".
U-Haul shady fees

Clearwater, FL

#15 Jun 24, 2013
U-HAUL, if the $1 fee is so insignificant that I should just pay for it and move on, if it is really that big of a deal to me, why can’t you just drop the $1 fee, stop wasting you call center’s time, avoid unhappy customers who will then blog their negative experiences with you, and instead, just make your customer happy? It only costs you a $1 after all.

To me, and arguably most consumers, adding extra fees at the end of your purchase is shady business… Especially when a company like U-HAUL thinks they can get away with it because they have the market cornered.

I called U-HAUL directly to see if they would remove the environmental fee because there was no option to do so and it is not a government-mandated tax. It is not a voluntary donation or anything of the sort. It’s clearly a corporate-created faux-tax.

Anyhow, I started the call by just asking if the rep would remove the fee for me if I ordered today and she refused, saying that it’s only a dollar and that everyone has to pay it. I proceeded to explain that the fee was tacked on at the end with no warning beforehand and that after reviewing the information at the “Environmental Fee” explanation link ( http://www.uhaul.com/Reservations/Environment... ), I deduced that this is not a government-mandated fee, and as such was a shady price increase.

I wasn’t even able to finish my sentence and the reservation representative aggressively raised her voice to double the volume and began to speak over me that they could not and would not remove the fee. As a result, I raised my voice to compete with hers to re-explain my point that was cut off before I finished, and then she, in an aggravated manner yelled at me to not yell at her, when I was clearly not yelling, but rather getting into a voice volume competition match with a call center representative that refused to listen to her customer.
U-Haul shady fees

Clearwater, FL

#16 Jun 24, 2013
She then told me she would transfer me to customer service so that I could resolve the issue with them and then patched me over.

The second representative was more courteous. However, she also refused to budge but said that if I placed the order, they could refund me the $1 fee. She was unable to help me but said she could transfer me back over to reservations to deal with the issue.

*** U-HAUL, if the $1 fee is so insignificant that I should just pay for it and move on, if it is really that big of a deal to me, why can’t you just drop the $1 fee, stop wasting you call center’s time, avoid unhappy customers who will then blog their negative experiences with you, and instead, just make your customer happy? It only costs you a $1 after all.***

This third rep also refused to budge, and told me that they are now offering a better “break-down” of the fees so that customers “know” what they are paying for!

Now this is the biggest load of BS I’ve ever heard. Since forever, the prices have been $19.95 for a daily in-town rental. It’s not like they dropped it to $18.95 with a $1 fee. In effect, they have raised the price to $20.95 but figured out a way to protect their $19.95 advertised price, without offering any obvious warning until dropping the charge on the customer on the final shopping cart page before checkout.

Now, probably 99.99% of customers would probably pay the stupid fee and move on because renting elsewhere is typically more expensive, but this is a matter of principal.

To be honest, if U-HAUL made it an option to pay the fee or not, I may have very well paid it. However, it feels like U-Haul is tricking its customers by squeezing out an extra buck from them to pay for its “corporate social responsibility” campaign (these campaigns are pretty good marketing tool these days if you think about it – unless you are being pressured to pay for them) and it’s not cool. They should have just raised the price to $20.99 and EXPLAINED WHY. Or, since corporate social responsibility CAN be used as a marketing tool, they should of just eaten the cost as a marketing/advertising cost. But no, they want to squeeze that extra buck out of you AND get the benefits of saying they are “socially responsible”.

*** U-HAUL, if the $1 fee is so insignificant that I should just pay for it and move on, if it is really that big of a deal to me, why can’t you just drop the $1 fee, stop wasting you call center’s time, avoid unhappy customers who will then blog their negative experiences with you, and instead, just make your customer happy? It only costs you a $1 after all.***

This really gets me under my skin. America is a place where new scams and hidden fees are popping up everywhere. They say inflation doesn’t exist; but truth-be-told, inflation has evolved in order to stealthily hide itself and fly under the radar. It really hurts me to see a beautiful and awesome country succumb to these types of business practices. Traditionally, the USA has been seen as a country where business is safe and legit. What is happening to my country?!?!

This all “reminds” me of the famous stories of thieves who have stolen 1 peny ( 1 cent ) out of millions of bank accounts or made small charges to millions of credit cards and thought they could get away with it because no one cares about that small of an amount of money.

*** U-HAUL, if the $1 fee is so insignificant that I should just pay for it and move on, if it is really that big of a deal to me, why can’t you just drop the $1 fee, stop wasting you call center’s time, avoid unhappy customers who will then blog their negative experiences with you, and instead, just make your customer happy? It only costs you a $1 after all.***

TAGS: U-HAUL COMPLAINT, U-HAUL RIPOFF, U-HAUL RIP OFF, U-HAUL SUCKS, UHAUL COMPLAINT, UHAUL RIPOFF, UHAUL RIP OFF, UHAUL SUCKS, SHADY BUSINESS, SHADY BUSINESS PRACTICES, HIDDEN FEES, EXTRA FEES, EXTRA CHARGES
U-Haul shady fees

Clearwater, FL

#17 Jun 24, 2013
I don't care if other companies are doing it. Doesn't mean it's right.
danny

United States

#18 Jun 25, 2013
stop whining its 1 dollar. you pay one dollar or more for bull shit charges all the time.. this is america, land of f*cking you out of your hard earned money. this is the country where we pay 2 dollars for a bottled water from a vending machine that is standing right beside of a "free" water fountain. these places only charge becuase they know you will pay.. you are the only whiner. the way i look at it is if you have 1000 people pay it and one complain you just made 1000 bucks easy. good job marketing department
iruyle

Lawrenceville, GA

#19 Jun 9, 2014
#1 - U-Haul has a directive in their manager's guide that explicitly says the manager can waive this fee (and advises that the manager give the complaining customer a little guilt trip about it).

#2 - Stop saying it's only a dollar. It can be anywhere from $1 to $5 per rental. That's not going to break the bank either but it's an add-on after the fact and it does literally nothing extra for the environment. It is quoted as paying for things that U-Haul has to pay for as a cost of doing business. If U-Haul has a goal of making environmental improvements, they need to budget for the cost and up their rates to cover the gap.

People will still rent from U-Haul if the advertised rates go up. Touting a fake low rate and adding junk fees just makes people annoyed.
duckman

Eugene, OR

#20 Oct 12, 2015
james johnson wrote:
<quoted text>HI!!!!YA I AM!!!!!How are you?
you are likely an U haul employee trying to make people feel bad about about asking for the dollar or even an explanation.....

and you didn't/don't get the point

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