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1 - 16 of 16 Comments Last updated Feb 28, 2014
ivy customer

Charlottesville, VA

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#1
Mar 11, 2009
 
This shop does not really seem to care much about customers. They failed to order a part, so my service was a month later than it should have been. Service is at their convenience- the customer has to call the day of service to get an approximate time. If you can only be there in the morning or in the afternoon- too bad. You'll have to reschedule for a different day if it is not convenient for them. There was no give on their part. My oven is under warrenty and this was the shop I was given, otherwise I would definetely find someone that seems to want my business.
Melinda

AOL

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#3
Aug 28, 2009
 
Had the same problem-- my fridge was out the repair man said that he would be out in 3-5 days however 2 weeks later they had just ordered the part!
William Cherry

United States

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#4
Feb 28, 2010
 
On February 23, 2010, a "technician" from Fuller's came to my home to repair my broken washing machine. The "technician" did not even try to see if he could fix the problem, all he wanted to do was to order a part (the pump) and charge me $90 for a service call. Well, I did not get any "service" at all since all he did was listen to my description of the problem, then look for the model number to order the pump.

When it came time to pay him he had no change so I had to give him $100 in cash, ten dollars more than the service call was supposed to cost. They never even called me back about the repair so I got someone else, a talented repair person, to fix the problem. NO new parts required - the pump just had some debris stuck in it.

These guys just don't care and they are bad news.
Andrew

Charlottesville, VA

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#5
Jul 19, 2010
 
I really just have more of the same, mounting evidence that Fuller's is a service-last business. Your problems are not their problems and you need to schedule your entire month around their availability. I was shocked that you had to be available for an entire day, but I just asked not to be the first appointment of the day since I would be post-call from a 30 hour shift at the hospital until 10am. Sure enough they called me at 8:30 saying that I was the first appointment and that if I was not at my house when they arrived, then I would have to reschedule for next week. This is just the beginning of my frustrations with this company who originally tried to tell me that the parts were not under warranty and that I would have to pay for them. Do not trust this company, better yet, do not hire them.
Jennifer

Ruckersville, VA

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#6
Sep 28, 2010
 
I called Fuller's when both my fridge and washer broke in the same week. After paying over a hundred bucks just to have them come diagnose the machines, it took several weeks to get the parts in and next appt scheduled. The receptionist got very rude with me when I asked if the house-call fee would be applied to the repair costs (the answer to which was 'no'). They had diagnosed the washer as needing a new motor - almost $200 - so I ordered that from them and had a friend install it to save myself the over-$100 installation fee. It turned out the motor was not the problem but Fuller's would not give me a refund or in any other way make good on it.(I called Posten's Appliance Repair and he had it up and running in two business days, with a total price tag smaller than just the house-call fee for Fuller's.) I had them do the installation for the fridge, and that too turned out to be have been mis-diagnosed; it was broken again within six weeks, and they still charged me for the additional part (not to mention all the rotten food I had to toss). I dealt with multiple technicians throughout the ordeal and only the final one seemed to know what he was doing. All told, it took six scheduled appointments to get the fridge fully operational again. With a business practice like this, what is to keep them from intentionally mis-diagnosing problems so they can continue leaching money out of you? Scheduling is also a hassle, as they are unwilling to work around your schedule and are perpetually late. You can pick the day, but then you have to call in the morning to find out if they'll come in the morning or afternoon, and their "45 minute warning" call usually came about 2 hours before they actually arrived, costing me extra vacation hours from work. Once I got a "two hour warning" call, though, only to get home and find he had come and gone an hour earlier so I needed to reschedule. A very terrible experience overall!
Paul

Forest, VA

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#7
May 2, 2011
 
Unbelievable - I'm seeing the same horrible problem with them! I called them to adjust a fridge door and the next thing they are doing is trying to replace a "poorly functioning fan" as well, saying it was all under warranty. They come out the next week and improperly install it, breaking my fridge, completely neglecting to mention that the fridge no longer works before leaving.

Frozen moose steaks, venison steaks, fresh groceries, all ruined. Now the entire fridge is broken and the part has been on back order for weeks.

Weeks!

No fridge, no apology, no compensation, nothing. For a handicapped person such as myself, it has been a huge inconvenience due to their incompetence. Never use them.
slimshady

United States

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#8
May 5, 2011
 
Contact the BBB!
Jim

Earlysville, VA

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#9
Aug 19, 2011
 
These guys are buffoons. We had a new washer/dryer installed and it stopped draining. Their "tech" said that the pump needed to be replaced. We waited two weeks for a new pump and when is was installed, nothing changed, it still would not drain. Upon further examination, a pair of underpants was found stuck in the drain hole. Then they tried to charge us $200 because they said that this problem was not under warranty. Thankfully, the store from which we purchased the would not stand for this nonsense and reimbursed us for our expenses. I do not know who is responsible for Fuller having so much latitude for the companies that they work for, but whomever he is, he should be fired.
Lyn

United States

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#10
Oct 20, 2011
 
Would not let them fix a toaster.GE refrigerator heating up to the point it cooked food. Could not fix after replacing 3 parts.Sent another repairman out the next day, who was to sick to pull the refrigerator out from wall.Denied claim to Warrenty Company for replacement because I would not leave it plugged in for 24 hrs so repairman could diagnose it again.I offered to transport it to thier shop so they could plug it in for 24 hrs. Rejected.They did not want it there but willing to put me and my family at risk.Even when I told them my 76 yr old father is home alone during the day and he is legally blind.This thing builds up heat faster than my oven.First repairman did not stay long enough to check it.It heated up after he left called Fuller to have repairman go and just unplug it, they would not even do that.Had to call neighbor to go unplug because my father was not able to do it.What if he had been asleep and this thing caught fire.Would you go off and leave your oven on high?
Janet

Spotsylvania, VA

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#11
Dec 6, 2011
 

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BOOOOOOOOOOOOO!!! These guys are BAD news! I just had a repair guy to look at my wall oven. He was here less than 5 minutes. He didn't use any diagnostic equipment, but told me was going to require a major relay board. They could have done what they did over the phone - and saved me $95! Don't call these guys. They won't fix your problem!
Janets-Husband

Spotsylvania, VA

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#12
Dec 6, 2011
 
I really wish I'd seen these reviews before I had my wife call these guys. Do not/not call Fuller's Appliance Repair. We have intermittent problems with our Bosch oven - "bake" doesn't work when turned on and convention hasn't worked in years. Service call is $95. Repairman arrives, opens and closes oven door, turns on oven to see light come on, tells my wife everything looks fine. She asks him to test components. Repairman makes a call to his supervisor, explains we're having intermittent problems. Hangs up and tells my wife we need a new main relay board -- having never looked at or tested ANYTHING. Repairman couldn't provide a price for the part, didn't know how long it would take to order, wasn't sure how long it would take to install. So I'm $95 down, knowing what I already knew when we called Fullers, still not any clearer on what the problem is, and don't have any idea how to fix the oven. Don't waste your money or time with this worthless business.
CMD

Lynchburg, VA

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#13
Dec 12, 2011
 

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Yeah, they are terrible. I called over a problem I was having, asked a simple question, and was told they'd have to get a tech to call me back. That was 2 months ago and never heard a thing!! Solve the problem on my own.
Karen

Axton, VA

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#14
May 1, 2013
 

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I was impressed! I will recommend Fuller's to my friends and coworkers. My refrigerator freezer fan stopped working. Food was freezing on the bottom but thawing on top We thought it would need to be replaced. I called Tuesday afternoon and they were at my front door at 9 am the next morning. The service man stated it was just a loose connection. He also vacuumed the back of refrigerator. He explained what had happened and how the refrigerator components work. I thought it was great. Service man was polite and honest.
Karen from Crozet
misty

United States

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#15
Jun 2, 2013
 

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I am shocked to read this maybe they had a bad year I called fullers few months back my fridge and freezer stopped they were eager to help and it was fixed within 18hrs of my call.definetly recommend fullers to my friends and family:)
Customer

Amelia Court House, VA

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#16
Jun 6, 2013
 

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They did a great job on my fridge when it quit working it has been two years ago since they fixed it and I would call them again if needed. Remember things sometimes get busy for everyone and some people just don't have patience anymore they want things done now and they hate it when it can't be. So if it can't be done when you want it try looking else where and quit complaining about people it only makes you look like cry babies.
HGR

Gladys, VA

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#17
Feb 28, 2014
 
Surprises me that an owner such as Mr. Fuller can remain in business. They take zero responsibility for their employees. Receptionists/schedulers are rude, impatient and flat. It's "hit or miss" with their service techs. They pretend to know what they're doing and then ended up breaking another part of the appliance as they were attempting to "fix" another area. Don't expect perfection, just a kind and sincere apology. Obviously too much to ask. After sharing heartfelt concern, especially because the tech didn't even provide his name, communicate politely, nor humbly apologize for his mistake, the owner laughed it off, ridiculed our genuine concerns and distorted the events that unfolded as if he was present. The service is so awful- it's like a horrible scene in a movie- but not comical, actually pretty sick that people in business can treat others in a way they would NEVER accept being treated themselves. Please heed this caution- DO NOT EVER call Fuller's Appliance in Louisa.

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