Review: MI Windows and Doors

Franklin, MA

#65 Oct 5, 2011
The screens cannot be installed from the inside of the house
And after a while they do not fit properly. The should be redesigned
Otherwise the windows are just ok nothing special

Westwood, NJ

#66 Oct 12, 2011
Greg5450 wrote:
I notice most of you are all in California. I am in New York and i had to replace my MI Windows after 2 years. they are very flimsy and cheaply made..they leaked alot of air. only reason i bought the darn things was because they seemed cheaply priced. now that cheap price turned out to be very expensive as i am replacing my windows twice in 2 years. it was'nt a manufacturing defect, they are just builder grade windows. at least thats what a few other contractors told me..word to the wise, do NOT take the cheap way out when it comes to windows, i learned the hard way. in NY MI Windows go under the name Xact and Cutting Edge. also stay away from silverline .
I am in the market for replacement windows and was strongly recommended the 1650 MI series. Is that what you had trouble with?

Westwood, NJ

#67 Oct 12, 2011
I am in the market for replacement windows and was strongly recommended the 1650 MI series. Has anyone experienced any major problems with these windows recently?


#68 Jan 2, 2012
Out of 23 mi 8500 series windows installed in my new home in 1996 , i have replaced 12 panes under warranty within 10 years. And now some of those failed , fogging, seal failures on 6 more which i have to pay out of pocket. Their replacement panels are no better. ONLY BUY LIFETIME WARRANTY WINDOWS GAURANTEED AGAINST SEAL FAILURE. The builder put these in and said he could not see any difference in anderson, it did not take long for complaints to come in.

Scranton, PA

#69 Feb 15, 2012
Joot wrote:
WOW! Half of you are satified and the other half are not. Maybe I'll go with adding more insulation and bag the window replacement. I have reps from three different window companies coming this week (of Feb. 8 in S. Central PA) and I'll wait to see what they have to offer.
Hi Joot, Question: who did you end up going with for your windows. Joanne, Lancaster, PA

Scranton, PA

#70 Feb 15, 2012
Tom wrote:
I have the 8500 series MI window and have had to replace 3 when we bought the house (2nd owner) and 4 more a year and a half ago and now I have to replace 8 more.
These guys can talk all they want about moisture etc. but I'm here to tell you MI windows are inferior all they way around down to the grumpy person who I talked to on the phone at MI customer service.
I would "NOT" recommend these windows to any one - period.
I've owned 8 homes in my life time and never had a problem with windows like this.
Tom, what window would you suggest? Our builder uses MI and I feel like I need to change that and upgrade due to everything I'm reading here. Joanne, Lancaster, PA

Scranton, PA

#71 Feb 15, 2012
Greg5450 wrote:
poorly designed and low quality. i cannot believe anyone would recommend Xact (MI Windows).Unless its a rental property. there are high quality vinyl windows out there and Xact is'nt one of them. they serve their purpose but not unless its a rental or a home flip.
Greg, Which brand and window would you recommend?
Joanne, Lancaster, PA
John Greene

Columbia, SC

#72 Mar 1, 2012
My wife and I are stumbling our way through filling out the warranty paperwork as was also indicated from a review, which isn't very straight-forward and leaves the impression that the OWNER is responsible for the installation of the replacements. This should definitely not be the case. Where is the so called customer care? This is a manufacturing defect and the manufacturer is as should be, "responsible". They start by shuffling you off to Buffalo so to speak with the run-a-round. They state a $250.00 charge for measure/inspection of the window, along with One other charge that you are responsible for which is shipping. It took me a whole two minutes (less) to determine the size and model number and reason for the failure. This took all of two minutes. My estimation would be $250.00 divided by 120 seconds =$125.00 per minute or in the case of the installer of an eight hour day,($60,000.00). Who is kidding who? When turned over to a supervisor, all the give you is an extension number to leave a message. They do not give you the supervisors name. MI's logo is "Customer Care." I
don't think so!

Mount Pleasant, SC

#73 Apr 6, 2012
Ditto problem for our house built in 2001. We have replaced more than half of windows (~ 20) in three batches -- replacments appear to hold up -- seems primary probably was on max-sun exposure side. I can't complain about MI's responsiveness as they have been good to work with but this is a hassle and I would go with different vendor if I had to pay out of pocket.
Sue wrote:
<quoted text>
I have the same windows in my home and they are doing the exact same thing. I have been trying to find out how to get warranty repair. Can you post the contact information you used?
Mama of Harrisburg

Hummelstown, PA

#74 Apr 8, 2012
What do you mean when you say the seal is broken on the top this why I am getting alge around the inside window frame along with dirt and insects?

Goshen, OH

#75 Apr 11, 2012
My MI 8500 windows are 9 years old and about one third are fogged up due to broken seals. I contacted the company and they are under warranty but I will have to cover the installation. This wouldnt be so bad if the MI company wasnt charging 45.00 per panel thats 90.00 per window for shipping and 180.00 for the larger size. This amount is close to the cost of new vinal windows. I doubt I will bother with this usless lifetime warranty.

Fort Wayne, IN

#76 May 7, 2012
MI has a life time warranty.

Fort Wayne, IN

#77 May 7, 2012
i have been installing windows for over 15 years and the 1650 Designer Series from MI are hands down the best windows i have installed to date. i got such great feed back from my customers that i put them in my Owen house.

Tower City, PA

#78 May 19, 2012
all your seal problems have been taken care of. they went with a new glass sealing product and it fixed most of them problems. plus when you guys buy there cheap 3500/8500 series windows what can you expect. but the 9555 series double hung windows that is the better quality window or the 1650

Chaska, MN

#79 Jun 8, 2012
My MI series 8500 have been installed since 2003 and I have replaced 15 of them for broken seals.
Bryan wrote:
My home was built in 2001 and it has MI 8500 series windows. So far, I have had four windows replaced(2004)due to broken seals(cloudy)and I am currently waiting for EIGHT more replacement windows for the same problem. THAT'S 12 WINDOWS IN EIGHT YEARS! My guess is that i will have to replace all of them.

Burns, OR

#80 Aug 14, 2012
Todd wrote:
Anyone know anything about MI Window and Door Company? I was looking at changing out my windows with new vinyl ones and am looking at the MI Professional Series Window. The MI Professional Series Window that I am looking at quailfies for the new stimulus tax credit of $1,500. Anyone know if MI Professional windows are a good replacement window?
You get what you pay for with MI Windows. They are cheap for a reason.

I had a contractor install in a new construction, 10 Vinyl Casement windows from MI Windows & Doors. Their egineering design of the cranks & fasteners applications leave alot to be desired. Using sheet metal screws to fasten the crank mechanism in vinyl widows doesn't make sense. The way these windows are manufactured, there is no way I will ever get 10 years out of them. There is no way to fix these windows per original print. Attach holes have become elongated (oval) shaped. If they are replaced, with what window will they use, the same inferior type? No Way!

I would never recommend MI Windows to anyone. Some building supplies retailers no longer carry MI Windows, due to negligent warranty responses and defective design issues.

The color of the vinyl windows (Sandstone) installed on the south side of the home became scorched for the sunlight. The PVC supplier honored the warranty fast on that repair. They sent out a couple of paint contractors to paint over the blemished surface within a couple of weeks to rectify. Now, there is Sandstone overspray on the black window seal. Does not look new anymore.

They have yet to honor the lifetime warranty these windows have. Their Customer Service is very slow to respond. I'm considering all legal options at this point, if the windows are not either replaced or I am given a full refund.

I hope my rant helps another consumer. I am looking now at either Jeld Wen or Marvin or Lincoln? The jury is still out. I will do more research to who has the best warranty, customer service and an engineered, quality mechanism.

Glen Mills, PA

#81 Aug 20, 2012
Stay away from MI windows at all costs. Very poor quality windows. I am in the process of replacing my 16th window due to seal leakage. Almost all the homes in my 55 home development have had the same problem. In addition, each time I ordered replacements, the some of the replacement panes were the wrong size. It was always their error.

I really don't know how this company stays in business. Very poor customer service as well. My 2 new glass panes will cost me $120 delivered. I should only be responsible for shipping costs since their product is such poor quality.

There have been so many problems, some in my development have had all their window units replaced by Anderson or other similar companies.

Hinesville, GA

#82 Sep 3, 2012
SherryO wrote:
<quoted text>
We are the original homeowners of a home constructed in 2003 (in Charlotte as well) and nearly three-quarter of our windows (same series too) have this same EXACT problem. My husband and I are stumbling our way through filling out the warranty paperwork, which isn't very straight-forward and leaves the impression that the OWNER is responsible for the installation of the replacements. God, I hope that's not the case, because we'll find ourselves a new window manufacturer instead of dealing with MI.
Same problem here in coastal Georgia - these windows are the poorest quality ever - all the windows that get any sun have "popped" & once you take screen off to clean window that is the end of that - with the stupid little release clips - are you kidding me????? Can't believe they're still in business!?

Hinesville, GA

#83 Sep 3, 2012
I say let's get "Holmes on Holmes" involved & let him visit this sleezy manufacturer & have them own up to their poor product . New homes are a major investment & without quality windows we might as well be in little house on the prairie!!!

Hinesville, GA

#84 Sep 3, 2012
Hello all you complainers put your info on Facebook and overwhelm their site!!

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