Ohkay casino deserves bad rap

Posted in the Los Alamos Forum

Letdown

Las Vegas, NV

#1 Oct 5, 2011
I along with many in town believe the Ohkay Casino deserves the bad revenues and growth. For years the TSAY board and TSAY CEO have not listened. To valuable employees, managers or customers. They believe that employees and managers from out of state can best run their casino instead of the local personnel whom the customers love. Before Ohkay casino can ever become a gem again they must get rid of the board members who want to oversee every little detail about the gaming casino and yet they know nothing about it. Even the so called "more knowledgeable personnel" from out of state are strong armed and cannot make decisions. The board makes decisions on their own greedy needs instead of for the tribe or the employees who trusted them. TSAY CEO and now governor for the tribe tells all that it was performance based, yet it is the entire board (mainly the chairman) who makes all the decisions and even gets involved when poor customer service involves one of his relatives or tribal members. They do not let casino management improve service levels. It's a shame that local people worked so hard to build a great happy atmosphere and people like the casino board blow it all away. They are making employees all work part time, took away their benefits! With no warning or notice. Yet nothing happens to board members who are the ones responsible. If you look at track records alone revenues were the highest when locals were treating guests good and another chairman of the board was in place leading by example. Save a good casino, let go of board members and start all over.
Hi-Roller

Los Angeles, CA

#2 Nov 10, 2011
I agree.Used to go there a few years ago but now not the same. Don't know who's runnin that joint but man the food sucks, the gaming sucks (bingo machines, whats up with that? pfff...)and saw some instanes where security was beatin up on people. But those dont get reported because floor people say that the higher ups are also the head of the tribal police department so nothing gets reported as everything goes through tribal court. Wont go there anymore, their rooms are falling apart anyways. Roll-on to somewhere else.
chimayo

United States

#3 Feb 27, 2013
Big rock all so sucks never a winer and security all so.all they have to say is your lortering even when your wating for some one.so scrue u big rock

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