problems with fairpoint

problems with fairpoint

Posted in the Littleton Forum

Jen D

United States

#1 Aug 29, 2009
Just wanted to make people aware to check their phone bills and look for any unauthorized charges for number screening, 3-way calling or any of those types of features. Fairpoint has been erroneously billing for them for the last several months. Number Screening charges are about $5.25 each! Fairpoint confirmed having major issues with their software and service. Their software is screwing up customer accounts and bills so if you are having problems getting billing issues or service issues taken care of in a timely manner, I would definitely suggest writing to their headquarters at the following address:

Fairpoint Communications
521 E. Morehead St. 250
Charlotte, NC 28202

Make sure to detail exactly what was discussed by phone when you've called about your issues and what you were told by the phone reps about getting it taken care of. If the problem is not solved in a timely manner, then you may always send a copy of the same letter to the Public Utility Commission at: [email protected] When sending them an email, make sure to put the following in the SUBJECT line of the email: Docket No. DT 07-011, Verizon Transfer of Assets to FairPoint Communications. You must have that on there. A tip: It never hurts to ask Fairpoint for compensation for their mistakes.

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