Fence installed by Pulte Homes and Co...

Fence installed by Pulte Homes and Construction Recovery

Posted in the Little Elm Forum

Pete

United States

#1 Jul 30, 2009
Last year my wife and I were approched by representitives of Pulte Homes explaining that they were going to replace the retaining walls in our backyards. Having to do this we were told that we were also going to get a new wooden fence with metal poles instead of the wooded ones presently being used. Everything was fine until the fence was commpleted. I went out to check the new fence and found there were issues with the metal caps on the poles and a couple of the wooden slats on the fence. I was told not to worry about it that the final inspection hasn't been done and that they will repair any discrepencies at that time. Well after all said and done, I found alot more damaged wooden slats and cross beams. They were chiped, cracked and or had major rotten knot holes. They sent someone out to inspect what I was talking about, I showed him expamples of what I was talking about. MY MISTAKE!!! I should have walked the whole fence with him slat by slat. Unknowing to me the man returned to my yard without me being present nor calling me and put blue tape on the slats and cross beams that he felt had to be replaced. I was out of town when this was done, but when I returned home I went out and added additional tape to the other slats and cross beams that needed to be replaced. A couple of days later a worker shows up at my house on a Saturday and says that he is there to replace the damaged wood. But as I was looking at the wood that he brought to use, I saw that it was not near enough to replace all the damaged pieces. He explained to me that is all he was told to replace. Since I wasn't home when they taped the wood I called they representitive and explained to him my concern with the fence, in so many words I was told that there was nothing they can do that it was builders grade wood and that what I was looking for was a custom fence. Well I wasn't told that it was going to be builders grade (to me all that means is damaged wood), I was told I was getting a new fence. I was then told that he would come out to my house with the origional gentleman that we signed the agreement with. Well they showed up alright, again it just ended up in a verbal argument. The gentleman that I signed the agreement with barely said a word. Then I get the final Sorry but there is nothing we can do. Well to me that is not good enough, I had a perfectly good fence before they started their project and now I have a fence that was installed with substandard wood. But yet Pulte says they want to maintain the highest level of customer satisfaction, well on this project they failed. Beware anyone else that had their fence replaced here in Litte Elm due to the replacement of the retaining walls check your fence. I don't know about anyone else but I would not have used the damaged wood, OH I forgot it's called Builders grade.

Builders grade my a__
David Hillock

United States

#2 Dec 14, 2009
If Pulte replaced the fence, they should have had a permit from the Town. The Town inspector should have had final say on the quality of the job. If no permit was issued, you could force Pulte to do the whole job again. If a permit was issued, have the inspector come out and let him know about your concerns. Our inspectors are very thorough and truly look out for the homeowner in these situations.

David Hillock
Little Elm Town Council Place 1

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