I dropped my Apple computer off with this small computer company around the last week of September 2009 for a diagnostic check and for them to install a Airport wireless card. For the next two months I called every 1-2 weeks to check the status and was told that the card was being shipped from China and had yet to arrive. I finally got some good news the Monday before Thanksgiving and was told by the computer technician named Sean (I am not positive on the spelling of his name) that the card had arrived and I would be able to pick it up that evening or Tuesday morning and that they would call me. On Friday (four days later) I called again and was told that the card had not arrived....wait, what?? Didn't this same person (Sean) just tell me I could pick it up earlier this week and then NEVER call me to tell me there was an issue? Sean informed me that the card that arrived on Monday was the wrong size and said that they had ordered a replacement which they had just received in the mail this morning....which was the wrong size as well. I asked, "Why didn't anyone call me to let me know what was going on? If you recall, on Monday you said you would call me when you were finished with the installation of the card." He said that he felt he had no information to report so he didn't call. He continued on to let me know that he was going to order another card, that I would not be charged for anything but the direct value of the card and the original diagnostic test (saving me $100), and said he would be in touch at any point in the next two weeks.
Fast forward another month. No calls. I call the company again and ask about the status and am told that Sean will call me back when he is in the office. I wait 3 days. I call back and finally get Sean and the first words out of his mouth is, "I am tired of you and dealing with your calls, so just come get your computer." This is NO joke.
Sean then continues to tell me that he has been trying to call me for weeks but keeps getting a busy signal. I inform him that the number is to a cell phone and that in most cases it would ring, unless every time he called me I was also dialing out; he should have at least gotten my voice mail. I would also like to point out that he called me with no problem the Friday after Thanksgiving to inform me of the $100 discount. I asked him why didn't anyone mention that he couldn't get in touch with me when I called any other time? He said that I was calling him a liar, conveniently not answering my question. I asked to speak to the owner, he told me no. After a few more attempts to argue with me, I asked to speak with the other employee I usually deal with, Jeff, and I spoke with him for a long time about the situation. I asked Jeff to pass on my phone number to the owner of the company...making sure to also request that if the owner could for some reason not get through to have him dial the area code as well. I have yet to hear from him, but I am having my laptop picked up today and will not be paying one cent for it.
I also should mention that they are not authorized Apple dealers, and were having to use eBay to get these parts...which I did not know made a difference until speaking with another computer company. I am so disappointed in this company and their treatment of me, and I hope that the owner does care enough to contact me and find out how this computer technician treats returning customers who were willing to pay over $200 to his company now and possibly more in future with returning business. Never again will I use them, and I suggest that others stay away from them as well. At least as long as Sean works there. As for the other employee that I have dealt with there, Jeff, he is awesome and deserves a raise and some more paid time off. Especially after having to deal with me today, and doing such a good job with it.
life is tuff.. this looks like a book report
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