Sonic on New Circle Road

Sonic on New Circle Road

Posted in the Lexington Forum

Concerned

Lexington, KY

#1 Aug 10, 2010
I'm sorry but this may be a little long, but it is not a bashing but a warning. I went thru the drive thru on Tuesday afternoon and the general manager was working the drive thru ( found out later who it was). First off very rude on the speaker, I ordered my kids the chicken strip kids meals and myself a burger and fries. I got up there to pay for it, he again rudely ask for my money, snatchs the money from my hand, I could right away he was having very bad day, he gave me my drinks and practically threw them at me, I wasn't ready for the bag of food so when he gave them to me they went flying to the ground. I opened my car door and the bags that had my childrens chicken strips in them busted open, the chicken was laying on the street. I asked for a new order for the kids, and he actually stated that if I wasnt so clumsy this wouldn't happen, anyway was ask to pull forward to wait on my stuff and when they brought me the stuff theyhad forgotten to put my stuff back in the bag (hamburger, fries). I went to the door and one of the worker was going in and I told him what happened and he held the door for me and said come on in and I'll get your stuff, there was a order for 2 kids meals go thru while I was there inside and I saw the manager take the chicken out of the bag that I had given him back through the drive thru and put it in those peoples bag, I did the clearing of the throat thing and he noticed me standing there, he asked what I was doing there and I told him, he said that for me to get out of the store, I wasn't allowed in there, even though one of his employees let me in. When I was going to my car, I went up to the car and told the gentleman about the chicken and he was hot, he was about to get out of the car when I guess the manager seen me talking to him and he came out and told me to get off HIS property, and that I wasn't allowed back there, he then proceeded to tell the guy in the car that I was an idiot and he would make his order again just so he could rest assure it was fresh. If i hadn't said anything he would of gotten food for his kids that had been laying in the road, could of had traces of anti-freeze, oil, or anything. The manager I believe was Keith, I did call sonics toll free number, but I doudt they will do anything, they rarely do. If you must eat there, don't do it during manager hours which are probably before 5, cause if he can act like that and get away with it, then you can imagine what the teenagers that work there get away with.

LCC

Since: Jul 10

Location hidden

#2 Aug 11, 2010
Concerned wrote:
I'm sorry but this may be a little long, but it is not a bashing but a warning. I went thru the drive thru on Tuesday afternoon and the general manager was working the drive thru ( found out later who it was). First off very rude on the speaker, I ordered my kids the chicken strip kids meals and myself a burger and fries. I got up there to pay for it, he again rudely ask for my money, snatchs the money from my hand, I could right away he was having very bad day, he gave me my drinks and practically threw them at me, I wasn't ready for the bag of food so when he gave them to me they went flying to the ground. I opened my car door and the bags that had my childrens chicken strips in them busted open, the chicken was laying on the street. I asked for a new order for the kids, and he actually stated that if I wasnt so clumsy this wouldn't happen, anyway was ask to pull forward to wait on my stuff and when they brought me the stuff theyhad forgotten to put my stuff back in the bag (hamburger, fries). I went to the door and one of the worker was going in and I told him what happened and he held the door for me and said come on in and I'll get your stuff, there was a order for 2 kids meals go thru while I was there inside and I saw the manager take the chicken out of the bag that I had given him back through the drive thru and put it in those peoples bag, I did the clearing of the throat thing and he noticed me standing there, he asked what I was doing there and I told him, he said that for me to get out of the store, I wasn't allowed in there, even though one of his employees let me in. When I was going to my car, I went up to the car and told the gentleman about the chicken and he was hot, he was about to get out of the car when I guess the manager seen me talking to him and he came out and told me to get off HIS property, and that I wasn't allowed back there, he then proceeded to tell the guy in the car that I was an idiot and he would make his order again just so he could rest assure it was fresh. If i hadn't said anything he would of gotten food for his kids that had been laying in the road, could of had traces of anti-freeze, oil, or anything. The manager I believe was Keith, I did call sonics toll free number, but I doudt they will do anything, they rarely do. If you must eat there, don't do it during manager hours which are probably before 5, cause if he can act like that and get away with it, then you can imagine what the teenagers that work there get away with.
Your right your post was a little long. I use to work they're when I was in high school, I lasted about 6 months because of the manager. He is very nasty, rude, and he talked down to everyone of us. The man had a high school education and when some of started talking about the colleges we were going to attend in the fall he would set a mimick us like a child, it was like he would be jealous that we were going to college. I saw him drop a shake on the floor once and scoop it back in the cup and then fill it back up, he was always screaming about waste, and shrink. He would be so pissed at the night crew if there was one burger in the waste pile, he would have us count it out so he could figure how much food was wasted. He is a very disturbed man. I haven't stepped foot in a sonic since I left 2 years ago, I'm now in my sophmore year at Eastern, should go by and rub it in some more. Sorry about you experiance, I know exactly what you mean. His butt should of been out of there a long time ago. An idiot is his favorite word for anyone just ask his current employees
tip

United States

#3 Aug 11, 2010
Never eat at north side fast food places! The service is horrible, bad attitudes, and the cleanliness sucks. I once seen a roach crawling in the drive thru window of arbys. I found pubic hairs in my fries at wendys....yes PUBES! And my food was thrown at me in the drive thru at captain d's. LoL. I don't care how hungry I am.....I'll never eat at north side EVER!

You should call the health dept or 36 on your side about sonic!
ash

Lexington, KY

#4 Aug 11, 2010
To Concerned....Why did you not call the police??? I would have never left there without getting my money back! I wish someone would act like that to me...trust this they wouldn't do it to another!
Concerned

Lexington, KY

#5 Aug 12, 2010
I really was to upset to think, after I got home and told my husband about the experiance he was ready to go down there and drag him out, because all this went on while I had my 2 kids in the car, that's another reason I didn't really get to out of hand, didn't want my children to see moma acting a fool at sonic. I got a postcard today from sonic, it wanted me to bring the card in and get a free sandwich, I ripped that up, put it in an envelope and mailed it back to them. It's crazy how you can't get good service no where any more, what happen to respect, and kindness.
whatever

Louisville, KY

#6 Sep 1, 2010
wow you must really hate this keith guy. His name is kevin not keith and this post by concerned never happened. I work there now. Kevin is not the most congenial person but he does have respect for his customers and tries his best (most times to a fault) to placate the tired customer. He has never disparaged a collage except spencerian and itt and sullivan. I would encourage all of you not to eat at sonic on new circle not because of kevin but because you really cannot afford it anyway. ANd if you ever decide to bring your husband down to whip kevins butt keep in mind that we all hefre have his back because he treats everyone the same way, with dignity and respect. Also to LCC you could not have worked there with kevin cause I have been there the second longest and no one that has ever worked there sans 1 has gone to EKU. so stfu... ps this is gonna be great
whatever

Louisville, KY

#7 Sep 1, 2010
and thats not a bashing??? what the hell is it then.
wacka flacka

United States

#8 Sep 2, 2010
Whatever you are full of it. The woman is obviously not lying so whatever this K dude is selling you has got you pretty high. Lay off the crack and get a real job, maybe go to college, unless you're too in love with Mr. K.

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