Since: Apr 12

Franklin, OH

#1 Apr 19, 2012
Do they ever give you a straight answer to anything?
Moving

Lexington, KY

#2 Apr 19, 2012
No, they dont. They also dont keep appts. or return phone calls. Good luck ...
hmm

Lexington, KY

#3 Apr 19, 2012
It's not just Palomar, it's the entire company!!
pathetic

Lexington, KY

#4 Apr 20, 2012
broken machines at all locations - esp. Palumbo
Aaron

Ann Arbor, MI

#5 Apr 20, 2012
Sounds like a lot of people will not be renewing their contracts. Make sure you tell your bank or UA can continue to take your monthly dues out even if you don't renew!
Urban Active Fitness

Jacksonville, FL

#6 Apr 20, 2012
pathetic wrote:
broken machines at all locations - esp. Palumbo
Thank you for letting us know about your concern. We recently replaced many of the machines in this club and would like to know what machine you are referring to. Please let us know here: http://fanatical.urbanactive.com/index.php

We will give this our attention.
Urban Active Fitness

Jacksonville, FL

#7 Apr 20, 2012
Moving wrote:
No, they dont. They also dont keep appts. or return phone calls. Good luck ...
We have a new team in place to handle our members concerns (Member Solutions). Please let us know what concerns you may have by click here: http://fanatical.urbanactive.com/index.php
Urban Active Fitness

Jacksonville, FL

#8 Apr 20, 2012
Chet Darcy wrote:
Do they ever give you a straight answer to anything?
We love to address all of our members' concerns and advise you to let us know of any concerns you have specifically by clicking here: http://fanatical.urbanactive.com/index.php
YEAH

Ann Arbor, MI

#9 Apr 20, 2012
Urban Active Fitness wrote:
<quoted text>
Thank you for letting us know about your concern. We recently replaced many of the machines in this club and would like to know what machine you are referring to. Please let us know here: http://fanatical.urbanactive.com/index.php
We will give this our attention.
Would think it is the gyms responsability to be aware of the condition of their machines.

Since: Apr 12

Franklin, OH

#10 Apr 20, 2012
Aaron. That is very true. I had to look up, print a request, and mail it to stop them from automatically renewing my personal training sessions. Then I was told the sessions expire and lost a lot of money on around 20 sessions I didn't get to use.
Urban Active Member

Frankfort, KY

#11 Jun 26, 2012
I love it and I have the best trainer ever!
Urban active member

Lexington, KY

#12 Feb 2, 2013
That place has 20 treadmills & 4 are broke upstairs & next time your downstairs look down at the floor machines about half are broke & the floor has bubbles in them due to watter damage .. lol .. It's so crazy I pay my monthly dues & they can't fix S***.. lol
Pissed offff member
Urban active

Lexington, KY

#13 Feb 2, 2013
Yeah I'm going to fitness 19 just like everone else from there has !!?!?
Even after they sold it !?!?
The machines are still broke its no better

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