Versailles Car Wash - Bad Attitude

Versailles Car Wash - Bad Attitude

Posted in the Lexington-Fayette Forum

Sean

Nicholasville, KY

#1 Oct 2, 2013
Mediocre equipment and horrible attitude combined for a horrendous customer service experience. After driving through a mud puddle, I decided to run my truck through the car wash. Immediately after my $12 car wash, I noticed some residual splatters of mud and asked if I could give them a spray with the pressure washer to remove. The first thing out of the employee's mouth was, "that's not mud". I swiped my finger over a spot of mud and told him that I'm not going to have a debate over mud. I got back into my truck and drove off.

It should be noted that the employee was on his cell phone for the duration of my visit, which surely contributed to his half-ass job pre-washing the truck with the pressure sprayer.

Think about the amount of money invested by the owner of this business only to have it pissed away by a poor employee.
jerriblank

Lexington, KY

#2 Oct 4, 2013
I never really had any problems there, but I usually use the car wash in Lexington on Red Mile Rd, just off Versailles Rd.
Sean

Nicholasville, KY

#3 Oct 5, 2013
I've been there a dozen times and was shocked at such a rude response.
YUCKY

Nicholasville, KY

#4 Oct 8, 2013
They always do a good job on my car.
Sean

Nicholasville, KY

#5 Oct 8, 2013
They've always done an "acceptable for Versailles" job for me. However, I'm not going back. They could have fixed the problem in 20 seconds and I'd still be coming back. That would have been too easy.
TheGuy

Nicholasville, KY

#7 Oct 26, 2013
Which guy was it? I've mostly experienced great service and attitude from most of the employees there but i have had issues with the larger guy with the glasses. He seems aloof and like he couldn't be bothered most of the time.
Sean

Lexington, KY

#8 Oct 26, 2013
TheGuy wrote:
Which guy was it? I've mostly experienced great service and attitude from most of the employees there but i have had issues with the larger guy with the glasses. He seems aloof and like he couldn't be bothered most of the time.
Yep, that sounds like the guy.

I was shocked at the response, "that's not mud".
TheGuy

Nicholasville, KY

#9 Oct 27, 2013
Sean wrote:
<quoted text>
Yep, that sounds like the guy.
I was shocked at the response, "that's not mud".
I can honestly say i have never had one issue out of the weekend employees and the young man who seems to be there just as much if not more than the larger guy. As an example, I was in there on a Friday evening when the wash was absolutely swamped and it appeared only the young man was there. When i pulled up he apologized for the wait and proceeded to spray my car. When i was done with my wash i went to vacuum it out and noticed there were a few bugs left on the front end but i decided to not mention the kid was working his butt off and started cleaning my car out. About 10 minutes later i was finishing up and the same young man came around with a trash can emptying garbage cans. He noticed my front end apologized and offered to run it again at no cost. I suggest you go back out there and try to find that young man.
A Friend

Versailles, KY

#10 Oct 29, 2013
The Larger Guys name is Chuck and he is the Manager. If you have issues then contact Chris Wagner who is the owner. He lives in Louisville which is probably why you dont see him much. It used to be a great place to go when David was the manager. He would help anyone out and talk to everyone. I even heard that he would ride through in the car for people that had problems with closed spaces. Apparently upper management didnt like the fact that he was popular with the people of Versailles and cut his hours, so he left. That was last year sometime.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Lexington-Fayette Discussions

Title Updated Last By Comments
military trans whatever 3 min Killer 21
Lee lee 5 min Bud 1
Anyone DTF tonight around the idle hour area? 5 min CTR6971 1
What do you think about homeless people in Lexi... (Sep '13) 8 min wondering 36
Woman taking a survey for new store? 12 min Curious 6
Grace Fellowship Church is a cult 21 min NSide Dude 71
Tiffany perkins 24 min lol 2

Lexington-Fayette Jobs

More from around the web

Personal Finance

Lexington-Fayette Mortgages